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Boohoo Reviews

2.1 Rating 1,780 Reviews
27 %
of reviewers recommend Boohoo
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Email:

customerservices@boohoo.com

Location:

49 51 Dale Street
Manchester
M1 2HF

How is Boohoo returns process?
(4 weeks ago)
Greater than 77% of reviewers feedback is Boohoo returns process could be better.
(4 weeks ago)
F

Returns - Difficult

7.14%
Industry Average
It is ridiculous there is no telephone number to speak to someone! Inpost say they have returned it but Boohoo have sent no email to confirm this, my returns are showing as still in carrier's network which is absolute rubbish!! The value of my returns are over £100 and this is just simply appalling customer service.
- ""
They charge you a fortune to deliver and then when you think returns are free they deduct the cost from your refund payment. In total costing you an extra £7 of non refundable money on the item you bought and refunded. Won't buy from them again. Daylight robbery
- Anonymous
Ordered 8 items, a bag came with one item in thhat was ripped, invpice saud 2 items. The other 6 all cancelled. Emailed them a few times to say a dress had not arrived, completely ignored and no refund. Their returns process is designed for you to give up, its so hard. Last time i buy from them
- caroline