“Only ever orders twice and had to return items both time waited over 21 days for refund, only order if you plan not to return, never ever have you to wait this long for returns, disgrace”
“I ordered a co-ord set with first class delivery I never received this item untill I emailed them saying where is my item for them to inform me that it was never sent as the item is out of stock but the website still allows you to perchance the item which credits in stock. Very disappointing website will never use again!!!”
“Your site is always closing down on me half way while i am shopping. It has been like that for a year. You always put things on sale and after a few days the prices go way up again. I am not pleased with the customer service. I wouldnt be buying from u no more even though delivery service is good. F u guys”
“i bought 5 maxi dresses from boohoo and sent everything back. everytime i purchase from here the material is vile, nothing lasts more then 1 wash, nothing looks like pictures. i dont know how they get away with it.”
“Unbelievable the return system. I recommend you all read my experience before ordering with this Site unless you think that you will never have to return any items.
Their return system is madness.
I returned the items just right after I received them which was back in August 5th. And OF COURSE, they sent me a label where the return office is located in AUS while I'm in Canada and when I checked the return addresses after sending the package back, I found one address in Canada. WTH??? all they said was an apologies that the label was incorrect?? It costed me 40$ to return them. I told myself to let it go because it was also part of me to not carefully check the return addresses and FULLY trusted whatever they sent me. BUT, read their freaking return policy on the website, it tells you to use the provided label included in their package and only to download their address label when you don't have or lose one. so who would freaking think there is a different address??? so PLEASE, be careful with this.
And finally waiting for more than a month, I emailed them as I still didn't receive the refund. AGAIN, they apologized and said my credit card was expired so they couldn't refund me??? say WHAT? my credit card expiration date is in 2017??? Am I in 2017 already? I assume this is just an excuse to not refund you. They then asked me to provide my actual bank account so they can refund directly. Never heard of this before.
After provided my bank account, transit number and stuffs for an actual money transfer, they got back and said the numbers were incorrect?? OMG with all the troubles I went through, this thing really blows me a fuse.
Of course I again sent them ALL the info my bank sent me for the money transfer. I'm now still waiting for their response to refund me. Can you believe how complicated for a refund with this Site?? I've been ordering online stuffs A WHOLE LOT and this is my FIRST time experiencing such a freaking return issue.
I feel like they are doing this on purpose to make it impossible to get the money back. This Site is a freaking rip off. I bet all the good reviews is because those never have to return a damn thing.
YOU BETTER WATCH OUT BEFORE ORDERING.ONCE THEY HAVE YOUR MONEY, THEY WILL MAKE EVERYTHING THEY CAN TO NOT REFUND YOU.”
“UTTER CRAP!!! No contact number for boohoo or delivery company Hermes both ignore you waiting for next day delivery up to now 3 days late my parcel wasn't delivered due to address query for past 3 days they have had it on the van out for delivery? I find this utter rubbish as they have been delivering to my address for at least a year and in past week or so i've had 3 deliveries off them so why address query just an excuse for lazy drivers won't be using boohoo again or anyone who uses Hermes both ignorant and unprofessional don't know how they keep there business going...??? No phone contact for customers and ignore emails thieves is what springs to mind????????????????????????????????”
“I returned two items to boohoo for refund. On 8/25 it says it was received by the Atlanta Ga , their U.S. facility that doesn't process returns but only forwards packages to the UK to cut down costs for customers returning packages, via my tracking number on the receipt I received from my local post office not boohoo. I've contacted via email boohoo twice already on 9/4 and again 9/15 and both times I've received an automated reply. I I've yet to receive a confirmation email or my money back. These people are giving me the run around and I will never order from this company again.”
“"Boohoo " what a good name for a company , However ive been boohooing ???????? ever since i placed an order costing €80 .
This company will take your money and then ignore you !!!!!
There are Thousands of online reviews from customers who have been treated like $**## by this company. I think its time for all of these customers
to make contact with each other and form one voice to get the word out there that Boohoo are only concerned with making profit whilst not giving a thought to,the people that put them where they are today and made them a profitable fast growing retail company!!!!!
Then bigger they are the harder they fall and one thing for sure is that if they carry on with such BAD customer service then before long the empire will begin to crumble and that my friends is what we call KARMA.”
“Countless times this company has delivered my clothes faulty. The quality of the clothes has been terrible, from stains, holes to broken shoes, the list goes on. And now for the 4th time in a row my parcel is yet again late! I ordered next day delivery and it has been over a week, i emailed countless times to find out firstly why i couldn't track my order and secondly why i am now having to wait two weeks for it to come. If they advertise there clothes to look a certain way they should send a product that looks like on their site. And lastly to top it off they have never offered any refund, compensation for the inconvenience of having to wait in my house and stop my day to day routine, and never ever cared enough to know that by them missing their deadline i have to pay more money to send it to another address!! Overall boohoo sells poor quality clothing, very poor service and doesn't care about their customers!!”
“i made an order on a Sunday it says 3-5 working days standard delivery in the past its been on time and fast, this time it is now Friday and they have told me my top will not arrive until Saturday which is for when i need it!!
ALSO i ordered a dress for this saturday eve on the day its is suppose to get delivered within the time they state on there website they decide to email me to let me know the dress is out of stock!! i am absolutely disgusted and have no other time to get another dress! customer service awful!”
“I returned an item over a month ago and still have not recieved a refund. I have contacted them after this and they are making it impossible to get my money back. Such a rip off”
“This company are an utter disgrace, and could not care less about their customers. I ordered a bikini from them on 21st Aug 2015, but as it did not fit, returned it using their own returns label, SELF ADDRESSED. Days and days went by with no confirmation of them receiving my return. I checked the Royal MAIL tracking site - as I obtained proof of postage - and it had been DELIVERED to their Preston Centre. Upon contacting Boohoo? DENIAL, DENIAL, DENIAL that they had received it. They would not even bother to accept the tracking number, and insisted on me photographing my proof of postage and attaching it in an email, which I did so. Days later I finally receive an email stating they had refunded me. ABSOLUTE RUBBISH. I paid £16.59 IN total, after a promo code had been applied. They refunded me only £12.60. I emailed them - 'It is because you used a promo code' which is totally irrelevant and illogical.......I replied that I paid a total of £16.59, and wanted my full refund. They then refunded an extra amount of - for some unknown reason - £1.80, once again still not amounting to my full payment. This now made a total of £14.40....and I had paid £16.59!!!! Once again, i contacted them to state that they still had not fully refunded me, then today I get a reply telling me that they had 'deducted the postage costs, and cannot refund postage', which again, is a downright scam on two counts. Firstly, postage is quoted on their site as £3.99, so even if that was the reason for the deduction, the figures do not equate, and secondly, THEY ARE BREAKING CONSUMER LAWS BY NOT ISSUING A FULL REFUND!! I would NEVER use this company again. They are incompetent thieves, and I shall be reporting them to Trading Standards and issuing them with a CCJ tomorrow - which is easily done online now. DO NOT USE BOOHOO OR BUY A THING FROM THEM!!! If I could, I would give them ZERO stars.”
“I was very impressed with my order that I received from boohoo, very well packaged & clear to see what each item was in any reason for if they needed to be returned for any reason which they didn't because the sizes are great & the clothes are such a great quality & matched every picture, such a great site, will definitely be ordering from boohoo again!”
“No delivery after order and money gone. Contact form customer service is useless, automated reply and no follow up. This is already 10 weeks of misery. Never trust Boohoo.com”
“Considering boohoo do not have stores they should be on there website constantly updating stock, but somehow they don't. I don't know if it's lack of staff or common sense.
They will take your money in seconds knowing the item is not in stock. To then hold your money for as long as possible to gain interest.
Slightly embarrassing they have to do this as they should be making enough money already?”
“I was forced to give this 1 star review. ordered for a next day delivery been a week & no delivery. Only for me to be told a neighbour has it! A neighbour that doesn't exist.... I am yet to receive a refund please avoid at all cost!”
“Awful customer service, not willing to help rectify a problem or amend an order (even though it hasn't been shipped or processed yet!) ASOS and MissGuided will be having my custom from now on! Don't waste your money at Boohoo!”
“A company quick enough to take your money, will never get it back. It's such a shame I love there products but there service is disgusts. On a number of occasions I have purchased next day delivery on at least 3 occasions each time me giving them the benefit of a doubt thinking it will run smoothly it never does. A week later I received my orders. I've spent a lot of money some purchases over £50 a time and the service you get for it is disgusting. Absolutely useless service.”
