BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 934 Reviews

96 %

of reviewers recommend BookPal

4.8

Based on 934 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the quick response and quality of the books. I ordered quite a bit and they all arrived promptly.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, Sarah. We are so glad to hear we met your expectations and look forward to working with you on your next order. Have a wonderful week!

Posted 5 years ago

“Good service”

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Posted 5 years ago

Thank you for your review, Jordan. We're so glad to have met your expectations. Hope you have a wonderful week. Happy reading!

Posted 5 years ago

“Shoutout to BookPal and Karlyn Hixson for excellent work in providing copies of our book, Manhunters - How We Took Down Pablo Escobar!!! We've placed multiple orders and they've always been extremely fast with their responses, answer questions the first time, and the books arrive in tip-top condition. We highly recommend authors to utilize their services. Thank-you Karlyn and BookPal, keep up the great job you're doing!!! Steve Murphy & Javier Pena”

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Posted 5 years ago

Thank you for your kind words, Steve. We'll be sure to share your review with our team. It was a pleasure working with you and Javier, and we look forward to helping you with your next book purchase. Have a terrific week!

Posted 5 years ago

“Horrible. Ordered a book that went along with a signing. They called the day of and said my card was not accepted and I wouldn’t get it without another form of payment when I only have one card. A week later they pull the money out of nowhere and it wasn’t until weeks after that I seen the book. No emails, no calls or updates. The Time I decided to finally write them an email they respond back with two sentences that was very undescriptive. I will not be recommending to anybody to go through you guys.”

Helpful Report

Posted 5 years ago

Hi Jordan, Thank you for providing feedback on your experience. After reviewing your order with the team, it seems there was a miscommunication. We do have in our records that your preferred payment method was confirmed April 6, 2020 and processed the following day. Given that you did not see this charge until later, we completely understand your frustration. We’re sorry to have not met your expectations and will be sure to rally our team to provide clear communication on all payment and shipping updates moving forward. Hope you enjoy your signed copy of “Prince Neptune” and have a wonderful week.

Posted 5 years ago

“Shipping was cheap and my book came in a whole week early!!!”

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Posted 5 years ago

Thank you for your review. We're so glad to hear we exceeded your expectations. Hope you have a wonderful week. Happy reading!

Posted 5 years ago

“It was my first time purchasing through BookPal and I was stoked to be able to own a signed edition of a book, from an author I love, at a very reasonable price. Checkout was easy and I received my book quick enough to be able to enjoy the hype of the book release with the community. I can’t recommend BookPal enough and was super happy with the experience. — The delivery was also during the Covid pandemic which really speaks to their pipeline. Thank you.”

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Posted 5 years ago

Thank you so much for your kind words. We hope you enjoy your signed copy, and we look forward to working with you again on your next book purchase. Have a wonderful week!

Posted 5 years ago

“Tremendous customer service. Lynette very easy to work with and HELPFUL!”

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Posted 5 years ago

Thank you for your kind words, Joseph. We'll be sure to pass this feedback along to our team. Hope you have a great week!

Posted 5 years ago

“Customer service!! Lynette Washington.... exceptional!!”

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Posted 5 years ago

Thank you for your kind words, Joseph. We'll be sure to pass this feedback along to our team. Hope you have a great week!

Posted 5 years ago

“Excellent service. Thank you!”

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Posted 5 years ago

Thank you so much for your review, Angelica. Hope you have a wonderful week!

Posted 5 years ago

“Very easy to work with!”

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Posted 5 years ago

Thank you for your review, Kim! It was a pleasure working with you on your order. Hope your students enjoy their books and you have a wonderful week.

Posted 5 years ago

“Excellent customer service, great updates via email and even a reasonable delivery in the middle of the pandemic. Thank you!”

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Posted 5 years ago

Thank you, Mary. We're so glad to have met your expectations amid such extraordinary circumstances. Hope you enjoy your purchase and have a wonderful week.

Posted 5 years ago

“Great condition. Great price for class set of books.”

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Posted 5 years ago

Thank you so much for your review, Kendyl. We look forward to partnering with you on your next classroom purchase. Have a great week!

Posted 5 years ago

“Amazing customer service and experience! You really notice how much the employees care about their customers and take the time to help you out with any problem.”

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Posted 5 years ago

Thank you for your kind words. It means so much to receive this kind of feedback amid such difficult times. We'll be sure pass your note along to our team, and hope you have a wonderful week!

Posted 5 years ago

“Amazing customer service and experience. I feel like you really notice that the employees care about their customers and help them whenever they have a problem!”

Helpful Report

Posted 5 years ago

Thank you for your kind review! We appreciate your feedback and are glad we were able to assist in your order!

Posted 5 years ago

“We love book pals. Best prices, fast delivery, no mistakes!”

Helpful Report

Posted 5 years ago

Thanks so much for your review, Amy! We look forward to working with you on your next book order. Have a great week.

Posted 5 years ago

“Stephanie was ready to assist us with optimal customer serives.”

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Posted 5 years ago

Thank you for your kind words, Lucia. We'll be sure to pass this on to our team. Hope your students enjoy their books. Have a great week!

Posted 5 years ago

“Excellent customer service and speedy book delivery! I dealt with Karlyn Hixson and she was absolutely awesome!! Would most definitely use BookPal again in the future.”

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Posted 5 years ago

Thank you for your review, Reenie. We're so glad Karlyn and the rest of the team exceeded your expectations. We look forward to partnering with you on your next book order. Have a great week!

Posted 5 years ago

“The ordering process was exceptional. I had to place my order differently since I order 46 books. There were no hidden fees or cost The delivery was faster than I was told. Very impressed with the service.”

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Posted 5 years ago

Thank you so much for your review, Tamy. We're glad to hear we exceeded your expectations and look forward to partnering with you on future book orders. Have a wonderful week, and stay healthy!

Posted 5 years ago

“BookPal is a great resource for getting bulk books at a lower price. Regular book sellers were not offering any savings for buying 25 or more books while Bookpal did, which made it affordable for me to purchase and donate the books I to our Mens group. Thank You BookPal!”

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Posted 5 years ago

Thank you so much for your review! We're glad to hear you're happy with your purchase and hope your group enjoys the books. Stay healthy, and have a great week.

Posted 5 years ago

“It was great to be able to buy a small quantity. We have a program to help children in need through the summer. With COVID-19, our program had ad to change. We will be doing weekly grab and go activities and one activity is the summer reading for students going into 5th grade. That’s when we found your company. It was a blessing to be able to choose the amount that fit our need and at a great price. Thank you”

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Posted 5 years ago

Thanks for your review! We look forward to working with you on your next classroom set purchase. Hope you have a great week.

Posted 5 years ago

Thanks for your review! We look forward to partnering with you on your next book purchase. Hope you have a great week.

Posted 5 years ago

BookPal is rated 4.8 based on 934 reviews