BookPal Reviews

Name: BookPal
Rating: 4.84

4.8 Rating 932 Reviews

97 %

of reviewers recommend BookPal

4.8

Based on 932 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

8665226657

Email:

info@bookpal.com

Location:

3002 Dow Ave, Suite 112, Tustin
92780

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was SO easy to order! The employees were helpful and responded to my emails within the same day!”

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Posted 1 year ago

“The attendant who took the time to help us is a very nice feature”

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Posted 1 year ago

“Great to work with! Made the process of ordering books fast and seamless. Thank you!”

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Posted 1 year ago

“Very expedient and great price!”

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Posted 1 year ago

“It couldn't be easier to order dozens of books in one place!”

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Posted 1 year ago

“Bookpal was very helpful in getting copies of the books we needed for summer reading.”

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Posted 1 year ago

“Pleased with the product and prompt communication.”

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Posted 2 years ago

“We love working with BookPal! Easy to identify new books we want to share with our member groups, ID/Connect/Align with Speakers we want to highlight, and making the entire support process easy from ordering through delivery and customer support. Thank you, Book Pal! - NG Management Club”

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Posted 2 years ago

Thanks so much for the positive feedback! We are happy to provide you with our support and make the process as easy as possible whenever your ordering from us. We look forward to helping you again in the future.

Posted 1 year ago

“Excellent selections and great customer services.”

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Posted 2 years ago

“I ordered 130 books for an Author Lunch for a non-profit group and the books arrived on time and nicely boxed in boxes I could lift. Ordering process was very easy.”

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Posted 2 years ago

Thanks, Marge for your positive review! We are so glad that you were happy with your books at your event! We look forward to working with you again in the future.

Posted 1 year ago

“Bookpal made ordering very simple... and responded to y questions quickly.”

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Posted 2 years ago

“I'm so grateful for the support I received from Stefanie Gordon and Jessie Garcia. Thank you so much for the great service!”

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Posted 2 years ago

Thank you for the kind review, Kelli. We were happy to help you out and we look forward to supporting you again in the future!

Posted 2 years ago

“Easy to order and fast shipping”

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Posted 2 years ago

“I was very impressed with Bookpal's prices and ease of ordering and shipping.”

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Posted 2 years ago

“good value !”

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Posted 2 years ago

“We love the books.”

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Posted 2 years ago

“I do not like to give low reviews, but I must be honest. First, despite what I read and expected, I was not given any sort of shipping update after the payment went through. This was frustrating. When I received the shipment (from HarperCollins Publishers), it was 7 books short of the 25 I had ordered and paid for. Since I received it on the weekend, I sent an email to BookPal about the shortage. I waited a few days and heard nothing back. I finally called HarperCollins Publishers and received the rest of my shipment a couple of weeks later. It was not the smoothest process. The books that I received were brand new, and I was pleased with them.”

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Posted 2 years ago

Hi Jennifer, we apologize that your experience with us did not go as smoothly as expected. We send tracking as soon as we receive it, but unfortunately with some shipping methods, tracking is delayed. If you ever need immediate assistance, please call us at 866-522-6657 and we'll be happy to help.

Posted 2 years ago

“impossible task in a hurry. Well done Book Pal”

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Posted 2 years ago

“Professional and timely and helpful response”

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Posted 2 years ago

“Books ordered and arrived in a quick manner. All 30 books were packaged very well and all books were in excellent condition, not one damaged book!!! Very pleased would order again from this company.”

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Posted 2 years ago

Kate, we are so happy that all your books arrived in excellent condition. Thank you for the positive feedback and we would love to help you again in the future.

Posted 2 years ago

BookPal is rated 4.8 based on 932 reviews