Boomf Reviews

Name: Boomf
Address: Unit 1, Meadow Road, Reading, Berkshire
Rating: 3.99

4.0 Rating 5,311 Reviews

72 %

of reviewers recommend Boomf

Company Reviews

Questions

Metrics

4.0

Based on 5,311 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 1183 218921

Email:

hello@boomf.com

Location:

Unit 1, Meadow Road, Reading
Berkshire
RG1 8LB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the concept of Boomf but was disappointed as our box only popped the confetti a tiny amount, my family friend didnt even see it but the products in the gift are great!”

Helpful Report

Posted 5 years ago

Hi Siobhan, Sorry to hear your boomf experience did not go as anticipated. Please contact us at hello@boomf.com so we can look in to this for you.

Posted 5 years ago

“""Why not take a minute break from Instagram and let us know about your experience with us?"" Not a fan of the above statement, slightly stereotypical dont you think? Otherwise product was good. But of an anti-climax upon opening but good idea nonetheless”

Helpful Report

Posted 5 years ago

Thank you for your feedback and bringing this to our attention. We will definitely review this statement as we do not wish to cause offense to any of our customers.

Posted 5 years ago

“slightly disappointed as it took ages to receive the boomf bomb, theres absolutely no way of tracking delivery unless you just keep paying more and more for the priveledge. it took 6 days for my sister to receive her card. its just not worth the headache tbh”

Helpful Report

Posted 5 years ago

Sorry to hear this! If you feel like your order arrived outside of the delivery window please do contact us at hello@boomf.com and we will look into this for you.

Posted 5 years ago

“The third Boomf spa gift box bought in the last two months ... first two were fantastic and really surprised my friends when the confetti exploded. Third one was bought for my mother in laws 70th birthday but didn’t explode which was a huge disappointment :( That said the spa contents went down a treat”

Helpful Report

Posted 5 years ago

Oh no Emma! I'm sorry your Gift Box did not 'Boomf' 🤪 I have just dropped you an email. Please have a look so we can get this resolved for you 👀 Thanks 😀

Posted 5 years ago

“Limited designs, Mobile Website a bit glitchy Short term satisfaction”

Helpful Report

Posted 5 years ago

Thanks for the feedback on your Boomf experience, the last thing we want is a glitchy website. I have passed this onto our technical team 🙏

Posted 5 years ago

“Box didn’t explode like it says it would.”

Helpful Report

Posted 5 years ago

Hi Jacqueline. Thanks for bringing this to our attention. I'm sorry to hear you Boomf gift did not explode 😢 Could you email us at hello@boomf.com so we can get his resolved for you 😀

Posted 5 years ago

“Ordered the “boomf bomb” but not much “bomb” about it as it didn’t pop. The square is nice with the photos and confetti but the person I sent it to sat there for a while wondering what it was :( had to construct it ourselves.”

Helpful Report

Posted 5 years ago

I am so sorry to hear it didn't Pop as much as it should have or we would have wanted it to for you! Please could you contact us with your order number to hello@boomf.com and we will help resolve this for you.

Posted 5 years ago

“Wasn't very happy as my granddaughter opened hers and it all just fell on the floor so was a big build up for a big let down ..shame”

Helpful Report

Posted 5 years ago

You're more than welcome! Thank you for choosing Boomf! 🎉

Posted 5 years ago

“Lovely item that I got delivered to my brother for his birthday. I was a bit disappointed to here that the confetti didnt pop out, only the box. He open it as instructed!”

Helpful Report

Posted 5 years ago

I am so sorry to hear that Alicia, if you could email us with your order number we will look into that for you, I really do apologise!

Posted 5 years ago

“The last one i ordered was ok but thought the confetti might of Made a bigger surprise as it just popped out like it had fallen out”

Helpful Report

Posted 5 years ago

Oh no! I am so sorry to hear that Caroline! If you have a video or anything showing what happened, please do email it to hello@boomf.com as we will look into that for you. I really do apologise.

Posted 5 years ago

“Took 2 days longer than anticipated. Missed the birthday.didnt even arrive day after birthday. Disappointed, especially as a previous order was very prompt.”

Helpful Report

Posted 5 years ago

I am so sorry to hear that. We hope you enjoyed it when it arrived but I really do apologise it didn't arrive with you for your special day.

Posted 5 years ago

“I placed an order for 4 items within minutes of each other. 3 of them were despatched same day and the final item was despatched 1 working day later. This ruined the surprise. Orders should be shipped together, especially considering that the final order was literally around the corner from one of the other orders. I'm really not happy and I certainly won't be using this company again”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback. Due to the gifting nature of these we don't ship them together, but we are looking into ways to do this going forward. I am sorry to hear that though.

Posted 5 years ago

“The card arrived as I expected, however, there wasn’t a great deal of ‘booms’ when the card was opened....the confetti just spilled out and the box just fell to the floor...I was a little underwhelmed if honest.”

Helpful Report

Posted 5 years ago

I am really sorry to hear that! We want the very best experience for everyone so I do apologise it didn't Boomf! as much as we would have hoped

Posted 5 years ago

“After being recommended I sent a boomf to my Mother. Disappointed that the boomf had a tear In it and she didn’t get the wow factor as the pop out didn’t happen. She was non the wiser however, and liked it .”

Helpful Report

Posted 5 years ago

I am sincerely sorry to hear that! Do you have a photo of how it arrived? If so please could you email it to hello@boomf.com and we will look into that for you. This is so surprising I am so sorry it has arrived in that way.

Posted 5 years ago

“The card was wonderful, popped up and everything. However, the add on gift had rose incense in the box. This made the chocolate and gummies taste just like incense. I suggest leaving out anything that is strong in scent out of anything edible.”

Helpful Report

Posted 5 years ago

Thank you so much for that feedback and I am really sorry to hear that! We will definitely consider this going forward. I hope you still really enjoyed them! Thank you for choosing Boomf :)

Posted 5 years ago

“Ordered 2 cards only one came. I was issued a refund for the one that didn't come. The recipients enjoyed them”

Helpful Report

Posted 5 years ago

Really sorry to hear you hadn't received your second gift. Really pleased you enjoyed them though :)

Posted 5 years ago

“Didn’t ‘boomf’ out quite as expected but never the less it popped out somewhat. A bit on the dear side for what it is”

Helpful Report

Posted 6 years ago

Hi Natasha, If you feel there was an issue with your card, please contact us at hello@boomf.com with your order number and we will be happy to look into this for you. Team Boomf

Posted 6 years ago

“Un pedido que hice con dos encargos llego solo uno y me Cobraron los dos”

Helpful Report

Posted 6 years ago

Lara, Lamento los problemas con su pedido anterior. 😢 Entiendo lo decepcionante que esto debe haber sido. ¡No es la experiencia que teníamos para ti! 🤦‍♀️ Si tiene un problema con un pedido futuro, puede enviarnos un correo electrónico a hello@boomf.com para que podamos resolverlo de inmediato. 🙏😀

Posted 4 years ago

Boomf is rated 4.0 based on 5,311 reviews