boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.70

4.7 Rating 506 Reviews

91 %

of reviewers recommend boxfox

4.7

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is our second purchase and everything went perfectly, except that for this order instead of 2 white crinkled paper we received 1 white and 1 vanilla.”

Helpful Report

Posted 8 months ago

Hi Christiane, Thank you so much for your fantastic 5-star rating of boxfox! We truly appreciate your support and are thrilled to hear that you had a perfect experience with your second purchase. We want to apologize for the mix-up with the crinkled papers in your recent order. We sincerely apologize for any inconvenience this may have caused. Once again, we are truly grateful for your feedback and for choosing boxfox. We value your loyalty and look forward to serving you in the future. The boxfox team 🦊

Posted 8 months ago

“Speedy delivery and impeccable quality! Honestly exceeded my expectations.”

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Posted 9 months ago

“fast delivery, excellent product!!”

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Posted 9 months ago

“Fantastic for Frist time sample order.. always room to improve ....to get it to the checkout process easier, simpler doing it on the phone”

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Posted 9 months ago

“Great quality - my candles Inserts are perfect”

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Posted 9 months ago

“Great products and very reasonable prices. Orders are packed amazingly quickly and updates are timely. Very helpful and one of the most efficient and friendly companies I’ve dealt with. Highly recommend”

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Posted 10 months ago

“Janette and Chantal did try hard to resolve my issue when a carton went missing from my order. I had to make another purchase of the item, which I understand on one hand, but as an ecommerce retailer myself, I would never ask a customer to do.”

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Posted 10 months ago

“Chantal the best customer service!!! Number one!!!”

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Posted 10 months ago

Thank you so much for the 5-star rating, Tonino! We really appreciate it! Chantal, our best customer service rep, sends her thanks and appreciation, too! "Chantal the best customer service!!! Number one!!!"

Posted 10 months ago

“Fantastic products. Quality was better than expected and pricing was spot on. Service was wonderful and timeframe for delivery was brilliant. Can not fault anything.”

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Posted 10 months ago

Thank you so much, Benjamin, for that glowing 5 star review of boxfox! We are so pleased to hear that our products and services exceeded your expectations. It's always our goal to deliver exceptional products and top-notch customer care and we're thrilled that we did just that for you!

Posted 10 months ago

“Very happy”

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Posted 10 months ago

Thank you so much, Sue, for your 5-star rating of boxfox! We're very happy to hear that you're satisfied with our services.

Posted 10 months ago

“Could not believe how quick from placing my order to when it arrrived. I'll be using boxfox again.”

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Posted 10 months ago

“Hi, I have received this feedback review but I have not received the product I purchased yet! So I cannot comment on the questions below.”

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Posted 10 months ago

“Fantastic products. Prompt delivery.”

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Posted 10 months ago

“So impressed with the service so quick. The boxes were exactly what i was looking for. Will be ordering again. Thank you”

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Posted 10 months ago

“Great product delivered promptly - excellent”

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Posted 10 months ago

“Samples came in a timely fashion. Ordering was straight forward. A bit pricey for 2 x box samples.”

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Posted 10 months ago

“So happy with the quality of the boxes and the shipment was so quick from the east to me in the west. Very pleased with the whole ordering & delivery process :)”

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Posted 10 months ago

“Boxes were as described on the website and delivery was incredibly quick - next day from Melbourne to Sydney - brilliant”

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Posted 10 months ago

“So far the box are well.”

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Posted 10 months ago

“Exceptional service from the team at Boxfox and the courier company. My parcel was well packaged and arrived on my doorstep in Sydney the next day. Great job everyone.”

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Posted 10 months ago

boxfox is rated 4.7 based on 506 reviews