“Fantastic boxes and very good customer service.
I’ve ordered the magnetic Hampton boxes earlier and more recently a sample of a large mailing gift box. Happy with the quality of both.”
“Delivery of items was prompt. Unfortunately, a promised discount for signing up was not forthcoming. Repeated emails requesting a correction of the price charged by applying the promised discount were ignored.”
Hi Carolus
We have looked through our inbox, junk emails etc, and haven't received anything pertaining to your query? We would have been happy to help you out. Also, we have noted that you have another profile in which the Welcome Discount has been activated previously. This discount is only valid one time per customer, our system recognises that although the name is different it matches all details so therefore would not activate.
Please do not hesitate to reach out to us if we can be of further assistance at sales@boxfox.com.au.
the boxfox team
Good Morning Suhani
Thank you for ordering with boxfox
We have recently seen your review of boxfox regarding the shipping delay. We have followed up on your shipment with StarTrack and this delay is unforeseen as this carrier usually delivers overnight or no later than two days to metro NSW. Apologies for the delay, hopefully, you receive your order soon.
Please do not hesitate to reach out to us at sales@boxfox.com.au if we can be of further assistance
Thank you - the boxfox team
