Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.25

4.3 Rating 2,216 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

Questions

Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a razer keyboard that was out I stock elsewhere. V happy. When there was a,problem with the delivery option I had chosen, this was quickly sorted out and I was given a delivery upgrade at no extra cost. V impressed. Will def order from you again. Thanks”

Helpful Report

Posted 10 years ago

“Senior Management at Box.co.uk To whom it may concern, Dear Sir / Madam, This is not a rant from a frustrated customer – after all it’s the season of goodwill. I do perhaps have some reason to be frustrated, however, as on the 10th of this month I placed an order (Order Number: S6H-8WM-L5C-YDC) for a customisable laptop which I spec’d for my art student daughter’s Christmas. This was delivered on 17 December, which in itself was a good result for Box.co.uk / DPD. Apart from the cardboard packaging being torn in the area of the handle, all appeared well until I switched it on. Then a black kidney-shaped area covering 30% of the screen appeared, and some crazing of the inner substrate was visible under back-lit conditions. Well these things happen, I had taken a chance with what for me was an unknown firm, located on the internet. Disappointing, that my daughter would be without her present on Christmas day though … unless the returns department were super-efficient … That was when other cracks of a different kind began to appear. I was asked to photograph the broken screen – unusual request, but I was told that there was no RMA forthcoming if I did not do so. So I did, and was scheduled for a 19 December collection for return to base (RMA# 75788). As I prepared the machine for return, I paid close attention to the very detailed and cautious return packaging instructions which as you well know are accompanied by a diagram. It was then that the obvious thought struck me: if the packaging it had been sent in had been compliant with these instructions, there never would have been a problem in the first place. It had come in a standard slim cardboard laptop box with small polystyrene frame struts only. No bubble wrap. No larger outer box with the industry standard polystyrene fill (as clearly shown in the emailed diagram: with one box within another larger box). No marking of fragile or identification on the outer grey plastic mailbag. I remarked on this incongruity to the returns staff who politely said that the somewhat minimalist dispatch packaging yielded on average only one damaged laptop per day. I understand that overall this is an economics argument: the cost of an extra protective margin in the packaging over against time saved, small percentage failure risk, all covered in any case by a claim against the carrier firm. You will, however appreciate that for me, I’ve experimented for a first time with Box.co.uk and it’s one failure out of one. I do think you have an issue not only with DPD, but with your dispatching department. Usually firms go over the top and drown us in acres of cardboard filled with fresh air, bubble wrap and polystyrene pellets – even for robust objects. You have an alternative strategy, fair enough, but for this reason, I do not wish this laptop (S/N NKW650SF0004C01632) to be returned back to me again, simply because quite obviously the HDD will have suffered the same trauma as the screen. Now, I’m experienced enough with distance selling to know that within 7 days – in any case – I can have a full refund, so we could easily be in a ‘I don’t lose / you don’t care’ situation here. Your polite staff have indicated that’s the likely outcome (0.1% failure rate is acceptable, and so we all play it all by the rules, shrugging our shoulders). I just wonder if there’s any chance of appealing to more senior executives who are empowered to think outside the box (no pun intended), and whether we could yet achieve a ‘win / win’ scenario which would retain my future custom, recommendations and positive review and your sale. Congratulations for your patience if you’ve read this far. Here’s my suggestion: I’m quite prepared to accept the full refund for the laptop which I’m entitled to, and never to have dealings again with box.co.uk, leaving you with a custom laptop to match up with another customer’s requirements. Or, if you are willing to refund me £20 for my fuel I am prepared to take a day out and do a 200 mile round trip to collect an all new replacement if it can be sourced by Christmas Eve. (I might be persuaded to let you send an all new replacement here provided there was an agreement that it would be packaged in a box within a box as per your own return instructions.) Well, whatever happens, I wish you a restful Christmas, Yours sincerely, Brian Johnston 10 Donnington Close, Leigh WN7 3NY, 01942 609748 or 0794 7874616”

Helpful Report

Posted 10 years ago

“I have bought a few motherboards since building my new computer and expanding it. I thought I had a very good ASUS model. Until I bought this MSI unit, the quality exudes out of it when you open the box! It's the little things that make the difference, labels for cables in sticker form, links to Youtube to view 'how too' videos are a very special touch. Also the next gen capability of this gives me some very solid assurance that this motherboard has staying power for when I want to further improve my system. All in all, I'm a VERY happy shopper.”

Helpful Report

Posted 10 years ago

“Product as described and seems 100% (After only 2 days usage) Delivery, however was really disappointing. I paid for the enhanced 48Hr delivery but it took , in fact. 10 days to be delivered. On enquiry , i was told that it was 48 hrs after the pc was built -- no indication on the website that this was the case. Packaging was poor . and the outside box had significant damage despite being cris crossed with "Fragile" tape. DPD were the couriers. -- I was so concerned that I took pictures of the package before I opened it, fearing that the contents would be damaged. Cosmetically there was no damage, but after only 2 days use who knows????”

Helpful Report

Posted 10 years ago

“I had requested next day shipping but in total took 3 days, I had placed the order in the morning well before any cut off time. I had to chase customer service 3 times for tracking before I received it. but arrived well packed and as described.”

Helpful Report

Posted 10 years ago

“My first and only experience of Box.co.uk. The combination of a great price, quick availability and being able to collect it from a local pick-up point made for a great transaction. I'd certainly use it again. I just hope it will be as good the next time.”

Helpful Report

Posted 10 years ago

“Very fast delivery, brilliant product, have used before and will use again in the future.”

Helpful Report

Posted 10 years ago

“Efficient service, product arrived quickly without any issues.”

Helpful Report

Posted 10 years ago

“Efficient service, product arrived quickly without any issues.”

Helpful Report

Posted 10 years ago

“Great service fromBOX. I'd never heard of you before but Google shopping showed you as the cheapest people for the printer I wanted. Shame about the delivery [erson leaving my parcel out in the rain even though the same person working for Hermes had deleviered a parcel the day before and had used my parcel box outside my house. so clearly they new it was there and I checked the printer did fit. Luckily it was not damaged by the rain”

Helpful Report

Posted 10 years ago

“I was very impressed with the service received. The item was well packaged and the time taken between ordering and delivery was extremely fast, even though the p&p was free. Impressive especially since it is nearing Christmas. Thank you. I will be looking to use Box Limited again in the future.”

Helpful Report

Posted 10 years ago

“I ordered an item on 9th Dec, item had still not arrived by 16th. Contacted Customer Services who advised parcel was missing and an investigation would take 5 days. I advised that I would like a refund as I couldn`t wait any longer for an item which should have been delivered in 2 days. The call handler said that a refund would only be given after the investigation which is I accept. But I was told that if the item was delivered in that time frame I would have to return it at my own expense. I am happy to wait for a refund but I find it poor customer relations that a customer is expected to foot the bill for something that is not their fault. Disappointed.”

Helpful Report

Posted 10 years ago

“Product exactly as described. Good price, very fast free delivery. All companies should be this good. Thanks”

Helpful Report

Posted 10 years ago

“the item was not delivered to Somersby, the old stables, court drive. Shenstone, Lichfield ws13 0jq. I had a mobile text to say item undelivered. Please deliver to Somersby address. thank you”

Helpful Report

Posted 10 years ago

“the item was not delivered to Somersby, the old stables, court drive. Shenstone, Lichfield ws13 0jq. I had a mobile text to say item undelivered. Please deliver to Somersby address. thank you”

Helpful Report

Posted 10 years ago

“Machine arrived very quickly and the software booted without a problen. The only negative comment I would make that detracts from the otherwise 5/5 was that the rear USBs were slightly out of alignment, which caused me to have to go into the case and move them into a better alignment. Other than that, a great piece of kit!”

Helpful Report

Posted 10 years ago

“Easy, and the delivery was as expected. Cannot fault Box.co.uk :)”

Helpful Report

Posted 10 years ago

“Items were competitively priced and delivered promptly. Nothing to complain about.”

Helpful Report

Posted 10 years ago

“Items were competitively priced and delivered promptly. Nothing to complain about.”

Helpful Report

Posted 10 years ago

“Too few updates as to when delivery would be. Advised to use website tracker but this tells you nothing. Finally had to collect from courier depot, and found item was not boxed for shipping, but had simply been shipped in original box with a delivery sticker slapped on. Needless to say the original box arrived torn and dirty after spending a few days knocking about inside grubby courier vans - not good for an item purchased at over £100.”

Helpful Report

Posted 10 years ago

Box.co.uk is rated 4.3 based on 2,216 reviews