Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.25

4.3 Rating 2,216 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

Questions

Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for home projector. Good communication. Collected from store so no comments on delivery etc.”

Helpful Report

Posted 10 years ago

“I received my order in the post and it looked like it had been kicked here, not transported in a van. When i opened the box it was obvious immediately that it was not a new item, as the original bags and wrapping were all ripped open. The item itself didn't have the original cable ties on the wires and it had marks/scratches on it. After trying 5 times to contact the correct department at box to organize a return, and after 30 mins left hanging on the phone, i tried option 1, not the correct ext 2, even though i knew it wasn't the right department, and got an instant voice. Although very polite this person recommended that i redial the other option and keep ringing until someone would eventually answer. I would need to fill in the relevant return form online and get a return number from the other department. Also that any refund could take up to 2 weeks to get after the engineers had inspected and tested the return item. All this Even though my complaint wasn't that it didn't work but that it wasn't NEW as i expected! Not happy with this ridiculous information i realized if i wanted this problem resolved before Xmas, then i would have to drive a 50 mile round trip to box and personally return the item myself, as box's phone lines, customer service and returns policy are an absolute joke. On my arrival i was pleasantly surprised (as i was expecting more problems) to find that the person who served me immediately recognized that the box was not new. Apparently it was something called an open box. He said he could order in a replacement, but didn't know when it would arrive, or i could have a refund (presumably onto my visa card and not instantly). I opted for a replacement that i saw sitting on the shelf in the showroom that apparently wasn't showing as stock. Probably because its the one i should have been sent originally? So, problem solved after wasting the best part of the day sitting in Birmingham traffic wasting time and petrol. Obviously i will never shop with box ever again, simply because of there appalling customer service helplines, that no one actually answers and there pathetic online returns policy.”

Helpful Report

Posted 10 years ago

“Great service and very quick delivery. Thanks”

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Posted 10 years ago

“Great service and delivery really quick as it arrived 2 days after ordering.”

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Posted 10 years ago

“Had the product in stock when no one else did (k70 rgb keyboard). Ordered late on a Friday night, my parcel arrived on the following Tuesday as promised. Excellent service and will come to box.co.uk again in the future”

Helpful Report

Posted 10 years ago

“Very quick service - many thanks- and the cheapest my son could find on the internet.”

Helpful Report

Posted 10 years ago

“my only gripe was the fact that i could not access one of the hard drives. Box could not help as they do not have a tech department, they gave me a number to call, turned out to be for motherboards, called box again and was given web site for gigabyte. Anyway, sorted it myself, box had not formatted or created a partition on the drive, not the end of the world, but annoying. second gripe, the laptop was full of malware etc, malwarebytes found over 100 items. It would be good to have a clean purchase!!!!.”

Helpful Report

Posted 10 years ago

“I had ordered the new razor chroma keyboard as a Christmas present. I had ordered it on a Saturday and to my great delight it arrived on the Tuesday afternoon! The keyboard it self was in great condition, works very smoothly and not a bump on the packaging ! Definitely be shopping here again !”

Helpful Report

Posted 10 years ago

“Excellent price, free delivery, efficient and timely”

Helpful Report

Posted 10 years ago

“Fast turn around, good communication, but suspect build quality as my computer would have been useful as it came apart as I removed it from the box. If the case is designed to come apart easily then a label or other notification would have been useful.”

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Posted 10 years ago

“Item arrived Promptly, put the gaming chair up yesterday, very comfortable and good value for the money.”

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Posted 10 years ago

“Good prices, nice people and it's near to me!”

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Posted 10 years ago

“Arrived on time, without any issues. I would recommend box.co.uk”

Helpful Report

Posted 10 years ago

“Excellent communication and queries dealt with quickly. Dispatched quickly. Excellent product.”

Helpful Report

Posted 10 years ago

“Extremely quick service at a reasonable price.”

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Posted 10 years ago

“Would love to give more positive feedback. Have always been very satisfied with your service. This laptop was 'tracked' as having left Yodel Service centre last Thursday. I emailed you on Saturday. No reply. Phoned today. 'Wait till we deal with your email'. I still don't have an answer re where it has got to except rather lame Black Friday excuse. Not terribly happy.”

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Posted 10 years ago

“Payment taken 7 days before despatch. Very slow delivery”

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Posted 10 years ago

“A smooth transaction from ordering to fast delivery.”

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Posted 10 years ago

“All excellent together with very quick delivery - just ideal”

Helpful Report

Posted 10 years ago

“Very pleased with quick turnaround of order, and price of item. Son will be very pleased with his Christmas present. Thank you.”

Helpful Report

Posted 10 years ago

Box.co.uk is rated 4.3 based on 2,216 reviews