Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still don't have either bra. I did receive a recent email advising one of them is on back order. But I also received an email advising the other is in the mail....and has yet to arrive. I don't think any stars are in order.”

Helpful Report

Posted 9 years ago

“i have emailed Several times stating that I never Received my bras. No one has called me back. The tracking says it was delivered but I didnt get it.”

Helpful Report

Posted 10 years ago

“I ordered 2 bras 15 days ago and have not received them. I attempted to email the company with no response. I, currently, am on hold for over one hour. No one has even answered the phone. Straight to eternal hold. I have tried to call several times, choosing several options!! Same result. They charged my credit card and took my money but will not respond to my inquiries, and I have no product! CROOKS!!!”

Helpful Report

Posted 5 years ago

“looking to change styles of bra. The one they sent was uncomfortable. They would not accept return without charging me another $6.00 and paying $6.00 for shipping. Any bra you buy from them has no customer service. I ended up pay $42.00 for a $30. because it didn't fit! There are plenty of other online vendors who don't do this. Do not buy from these shysters.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, We are sorry to hear that you don't like our return policy. Unfortunately at this time we are unable to offer free returns, and with any online retailer a refund for the original shipping charge is never refunded. We would love to help you out (so you don't have to return a bra!) Please get in touch so one of our bra experts can give you bra recommendations. As you were disappointed in the bra and return shipping here is $10 off your next order to help try again. Use code: N76Y1B1J5WGYYPCS10 Any questions, please email support@brayola.com

Posted 5 years ago

“I have ordered a few times from this site. But this last time has made me a person that will never order products from this company again. I have placed an order on Feb 17th 2019. I received 2 items from my order ( 2 pairs of underwear) and not received my bra or tank top that I ordered with it. I have emailed the company 3 times about an update and haven't received any communication back. I spent $121 on product I have not received. Very disgusted how this has been handled. This is not how you treat people that order and expect their product or at least a notification saying they are refunding my money. Never Again!!”

Helpful Report

Posted 6 years ago

“I gave it 1 star only because there was not a 0 star to choose. The bras is uncomfortable, it fits baggy and worse it makes your breasts look like torpedoes! I am returning it as fast as I can.”

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Posted 10 years ago

“I find it strange that all your reviews are 5 star!”

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Posted 5 years ago

“The bra I ordered didn’t fit so I returned it. I never got my refund. I ordered in November received it in the first part of December. I sent it back but was never given a refund. I called Brayola and was told that they had an issue with their refund system!!!! I told them I’d check back in a couple weeks. So I’ve been trying to contact them and now no one answers.”

Helpful Report

Posted 5 years ago

“Worst bra company ever. Would not recommend any one to buy bra from a cheap and fraud company. Quality is not good for the products. They also cheat when they mention shipping is free- they change almost 7$for the return. Cheap company”

Helpful Report

Posted 6 years ago

“I recently requested to return a bra that is extremely uncomfortable and was advised I cannot return it because it was on sale when I made my purchase. In today's competitive shopping environment (on-line and in-store) I was taken back by this policy. So, I will no longer be purchasing anything from Brayola and I would advise all consumers to be leery of their policies!”

Helpful Report

Posted 5 years ago

Hi Alyson, Thanks so much for your feedback. We are looking in to this and the message we display on the site. This is a final sale item which is non returnable. Thank you for letting us know and we will make this message much clearer.

Posted 5 years ago

“I ordered three items from this company and have only received one. I have sent several emails and have not received one bit of communication in return. I am not happy about this. If this is how they are going to do business I don't want to do business with them. I want my money back.”

Helpful Report

Posted 6 years ago

Hi Donna, We are so sorry to hear this. One of our representatives will be in touch ASAP and get this all resolved for you. Any questions, please reach out to us at support@brayola.com

Posted 6 years ago

“Ordered two night gowns. The material is not soft at all even though I have washed them and used fabric softener. Not happy and will not wear them.”

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Posted 6 years ago

“i never got an answer to my question!!!”

Helpful Report

Posted 9 years ago

Hi Darlene, What was your question? How can we help?

Posted 9 years ago

“I am very torn on this and upset that my issue has taken so long to get resolved.”

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Posted 9 years ago

“I have been waiting for a refund since December 3rd, 2019. Here is the response from customer service. Thank you for contacting Brayola today. I am very sorry but at this moment we are unable to process any refunds due to a court order that has been filed and we are legally not able to refund until this has been closed. We will have more information within the next few weeks regarding this issue. We are very sorry for the inconveince this has caused you. Thank you, Clare Customer Care brayola.com Opening Hours Mon- Fri 9am-7pm EST”

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Posted 5 years ago

“I would love to be able to write an actual review......however, every single bra I clicked on did not have my size 38DD. Believe me when I say, it is next to impossible to find a bra that fits comfortably in a large size. I am discouraged. I was ready to buy too. Oh well.”

Helpful Report

Posted 6 years ago

Hi Diana, Oh no we are sorry to hear that. We would love to help you. Please email support@brayola.com and one of our bra experts will be there to assist. As you were disappointed in not finding anything, when you do, please take $10 off your first order! Use code: N76Y1B1J5WGYYPCS10 Looking forward to seeing you soon!

Posted 6 years ago

“I HATE THE WAY THE BRAS GO TO A POINT FROM SIDE VIEW!”

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Posted 9 years ago

“Needrealpeople”

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Posted 9 years ago

“First, the bra I received was cheaply made with poor quality materials, but your return process is cumbersome, non-consumer friendly and archaic. To have to send you an email to receive return instructions is stupid. Then I must write the return code on the outside and inside of the package and fill out a form giving you the brand, style# size and quantity of the return? Don't be so lazy, you have all this information. And the capper is, if I miss any of these steps, you keep 25% of my refund? That sounds illegal, I already have to pay to return the thing. I would NEVER purchase from you again.”

Helpful Report

Posted 9 years ago

Hi Lynellen, The reason we don't put paperwork in the box is for 2 reasons. 1. Is to save the environment. We send ALL correspondence through email, so why would you need it printed again? 2. We are a marketplace, so we use lots of different suppliers. In order to ship items fast and efficiently we don't include paperwork as this would add additional time. I am not sure where you have found that we keep "25%" as this is not our policy. We give a FULL refund, however if you don't follow the instructions, this can be delayed as it will be harder to find in the various warehouses. By writing your number on the outside, we have found this speeds the process up, by 50%. We are sorry you didn't enjoy your experience with us, and if there is anything we can do to change this, please do let us know. ALL feedback is extremely valuable, and we do understand that it is a different procedure to what other online stores use. Any questions, please do let us know.

Posted 9 years ago

“If I could I would give Brayola a -5. I have been trying to call brayola for 2 days, each day 3 times, each time 25+ minutes and no one picks up phone. I needed to return a bra, but can’t print label. That is why I was calling. I’ve given up with the phone so I will ship their bra back myself without their printed label and hope they receive it. I will insure and track. In all my 45+ years never had an issue like this. Cable company doesn’t even take this long.”

Helpful Report

Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews