Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to return my order that I never actually received for more than 2 months now. I have called and emailed ever week since November 2019 with no response. Terrible customer service. Would NEVER recommend to anyone.”

Helpful Report

Posted 5 years ago

“my order was cancelled because I have been waiting three weeks for my order.BUT you also charged me even though you didn't ship my items. Now my credit card wants payment for something I didn't get yet. I also cancelled this over a week ago and when I called I was told they didn't cancel it yet but they are working on it!!”

Helpful Report

Posted 9 years ago

“This is the worst customer service I have EVER experienced. I purchased and item that I found for cheaper on other sites SPECIFICALLY because they offered expedited shipping and I needed this strapless bra to go under my wedding dress. I have a fairly large chest and after searching for and finding the perfect piece, I ordered it. I paid for 2-4 day shipping. I ordered on Monday at 9:36am. 2-4 business days should have it arriving between Wednesday and Friday 8pm at latest. Tracking info linked in the confirmation email also said this. Friday at 8:01 I start panicking. I email customer service and get no reply, because of course, it the weekend and Brayola only cares about their customers 5 days of the week during freaking banking hours. I hold onto the hope that maybe the item will deliver in the morning because it's already late, right? Nope. I have to duct tape my bare breasts to keep them up under my wedding dress. It was a humiliating experience, ruined the photos I had planned to take of putting on my wedding dress, and my new husband had to help me remove it. Maybe if they had let me know the package was delayed I would have had time to deliver. When Brayola finally DID email me back, they told me it had delivered Saturday around 3pm (2 hrs after my wedding) and that they "hoped I loved it". Called customer service today because that's what every bride wants to do on her honeymoon. After arguing on the phone for a while, they finally offered to refund the expedited shipping and the item if i returned it and PAID FOR THE SHIPPING??? Seriously, what the hell is wrong with you people? You ruined my wedding experience and you want me to pay for YOUR mistake! And to the lady I spoke with on the phone, I WORK in the shipping/freight department for a multi million dollar company. I know how shipping and business days work. I do NOT appreciate being talked down to and belittled. Seriously do NOT count on this company for expedited items. You can find them cheaper on other sites anyway.”

Helpful Report

Posted 6 years ago

“I returned 3 bras totaling over $100 via USPS within the time frame outlined in the refund policy. My husband printed a new shipping label at the post office, so I did not have the tracking number; but the original receipt was in the package so they could still figure out who to issue the refund to if they had enough sense. I submitted an inquiry a week ago that is still unanswered, and when I called, I had to wait on hold over 30 minutes to get a representative who was no help at all. Apparently even with the receipt included in the box, they're helpless without a tracking label; although I'm sure my package is sitting on their property and has been opened. Terrible at getting back with customers, and even worse at using their brains to designate returns. Glad I just threw over $100 away. Will be sure to never use this company again.”

Helpful Report

Posted 6 years ago

“You don't seem to have what I am looking for.....”

Helpful Report

Posted 9 years ago

“Filthy dirty bras”

Helpful Report

Posted 6 years ago

“I wear an unusual and hard-to-find size (32D) and thought I’d try out something I haven’t seen in stores - ordered 2, neither worked, accidentally got them switched in boxes sending them back (going with the numbers on the outside) - one of the companies figured it out and is supposed to send it to me to return to the other company, but I will probably have to eat the expense of at least one of the bras - this isn’t proving to be a very useful practice for me.”

Helpful Report

Posted 10 years ago

“Be aware that in addition to terrible customer service, this company will charge your account the moment you order regarding fleas of whether the product is backordered or even if you never receive it at all. Try any other lingerie seller”

Helpful Report

Posted 6 years ago

“Placed an order on 6/25/19.It was charged to my credit card immediately and as of 7/25/19 NO BRAS..ON THIS SAME DAY I’m up to 1hr.& 30 min for them to answer the phone.:thumbsdown::skin-tone-3::thumbsdown::skin-tone-3::thumbsdown::skin-tone-3::rage::rage::rage::rage:”

Helpful Report

Posted 5 years ago

Hi Judy, We are so sorry to hear this. We are working on making sure call wait time is not nearly quite so long. I can see your items are still on back order. If you want us to cancel, or swap to another product, please just let us know and we can get that resolved for you as quickly as possible. Many thanks for your patience

Posted 5 years ago

“My sister purchased a bra for my mother, but she didn't create an account. When it arrived, it didn't fit and she didn't care for the style either. I've been trying to return it ever since and have gotten nothing but a runaround. I'd like to get the $24.50 (the cost of the bra, not including shipping) back since my mother is a SENIOR CITIZEN on a very fixed income and she doesn't have money to just throw away!”

Helpful Report

Posted 6 years ago

“15 days after placing my order, no ship notice and no reply to email inquiry on order status. They charged my card the same day I ordered. One phone number out of service, the other is eternal hold jail. I want a refund and will never order from here again.”

Helpful Report

Posted 5 years ago

“I ordered 3 bras ihe first of September and still haven't received either one I would not recomend your co. to any of my friends!.”

Helpful Report

Posted 9 years ago

Hi Jeanne, We did contact you to let you know that your bras have further delayed until late November. Unfortunately the manufacturer who produces Glamorise bras are having a few issues, and will be the same with any company selling these bras. We really do apologize on behalf of them, and totally understand if you want to cancel your order. Please do not hesitate to contact us.

Posted 9 years ago

“Your return process is ridiculous! Have to to send an email to you, wait for a response, print info you send, write 2 different numbers on the return box is not good customer service. Why not send a return label as other companies do? I will not order from Brayola again. Thank you.”

Helpful Report

Posted 9 years ago

“I have to give one star because I have never received the two bras I ordered. I inquired, was told they were not packaged for some reason but would be sent again. But that has not happened. I will call customer service again today.”

Helpful Report

Posted 9 years ago

“I had a reaction to an "All Cotton" bra and asked if it was possible that there was Latex in the band. To date, they have not answered me by email. I waited on the phone for 25 minutes with anyone answering.”

Helpful Report

Posted 6 years ago

“Didn't get what I ordered and then it was out of stock”

Helpful Report

Posted 9 years ago

“I called your customer service within two minutes of placing my order because of a mistake that was made. They told me there was no way to fix it and you just refuse the package when it arrived. So when the package did arrive there wasn't a name for the sender, so I didn't do refuse it because I didn't no the contents of the package. It may have been something else I had ordered from another company that I was waiting for. So to refuse it didn't make sense. So I am stuck paying $20 for shipping on an order that was supposed to be free shipping. And then I have to return one of the products I ordered and there is no paperwork included in the package.So I say all that to say that dealing with your company has been a problem since the moment I place my order.”

Helpful Report

Posted 9 years ago

“U dont give catalogs thru the mail and i dont order things online....”

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Posted 9 years ago

Oh no! Maybe give us a call and we can help you on a more personal level :) Call us for free on 1-888-978-8723

Posted 9 years ago

“Apparently my bras were backordered, and I was not informed of this, nor given the chance to have the available portion of my order shipped ahead of the backordered item. The person who handled the problem was very helpful, however. I'm giving one star because of the barrage of emails that I receive from Brayola, along with the seeming low inventory that they have. I have switched to Bare Necessities, who always have items ready to ship and a huge selection. Come on Brayola, you can do better.”

Helpful Report

Posted 9 years ago

“The website wouldn't accept my address. I emailed my order asking them to get back to me for my credit info and didn't getva response yet. I'll go to the store and buy my bras, it was a good buy but to frustrating. I won't bother again.”

Helpful Report

Posted 9 years ago

Brayola is rated 4.2 based on 5,416 reviews