Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It fits me perfectly”

Helpful Report

Posted 5 years ago

“I ordered Jan. 4, 202 and never received my products. Called eight times and got put on indefinite hold. I've emailed twice with no reply. Remember, social media can backfire on a company's reviews very quickly. I used to be a repeat customer, but I will NEVER order from you again and I will tell my friends to avoid Brayola.”

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Posted 5 years ago

“HORRIBLE CUSTOMER SERVICE!!!!!!! I PLACED MY ORDER ALMOST 3 WEEKS AGO AND STILL HAVE NOT RECEIVED IT BUT THEY HAVE TAKEN THE MONEY OUT OF MY ACCOUNT!!!!! I HAVE CALLED THE PHONE NUMBER SEVERAL TIMES AND SENT NUMEROUS EMAILS AND STILL HAVE NOT RECEIVED ANY RESPONSE!!!! WHEN YOU CALL THE PHONE NUMBER IT JUST KEEPS YOU ON HOLD!!! NEVER AGAIN WILL I ORDER FROM BRAYOLA!!!!!!!!!!”

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Posted 5 years ago

“I love my new wonder bra!”

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Posted 5 years ago

“Save yourself the anguish. If you return, good luck getting your refund. If you call after you've returned to find out about your refund, good luck talking to someone.”

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Posted 5 years ago

“Same experience my account was charged no merchandise and no response to emails and have been on hold for one hour. Now going to my bank to get money back!”

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Posted 5 years ago

“I ordered 2 bras. One showed up and I had to jump through hoops to get an answer. They were out of stock with the color I wanted so I said send me what you do have. They agreed and I STILL haven’t received it weeks later. I emailed several times asking for an answer or a refund. In the meantime, I ordered one from Bare Necessities and got it right away. Never using brayola again and I’ll keep asking for my $ back.”

Helpful Report

Posted 5 years ago

“I purchased 3 bras in December returned them by UPS overnight within days, never heard from them, I have emailed them 3 times in the last 2 months no correspondence from them, today I called was on hold 1 hr 45 mins no one ever picked up, what a way to run a company DO NOT ORDER FROM THEM!!!”

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Posted 5 years ago

“They took my money but never delivered the product, will not answer their phone or emails. There should be a 0 rating.”

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Posted 5 years ago

“I placed an order December 16, 2019. It is January 23, 2020 & I still have not received the order. I called them & was told I would receive an email in 2 days with a ship date. Never received an email. I have called multiple times & put on hold with music playing for 30 plus minutes. I have sent multiple emails & no one responds. They are still taking your money for orders but they do NOT ship your products. DO NOT ORDER FROM THEM. It has not always been like this. I ordered from them for several years with no problem. Angry customer who feels violated. I would give them zero stars but that is not an option.”

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Posted 5 years ago

“I returned 2 bras that did not fit, which according to UPS were received back at their facility with their pre-printed label at 9:33 am on 11/3/2019. I have yet to receive a credit for the returned items — expensive for me. Their customer service for returns is designed to not give any response and annoy with endless phone wait. Do Not Do Business with this company.”

Helpful Report

Posted 5 years ago

“I have ordered several bras 8-10 from Brayola! I ordered 2 bras early December 2019 ! I received 1 of 2 very quickly , how ever it now is the end of January and the other bra I bought and paid for has never come! They were answering their e- mails from me but nothing in a week! Their sight is saying this particular bra is no longer in stock but I received a different confirmation from them saying it would be sent Jan 12 ! Now they are not only not answering my e- mails they have me on hold to right now ... so far 45 minutes! Terrible customer service! I will never order from them again ! I hate to be disappointed like this! I have 3 sisters several nieces and many friends, I intend to let them all know how Brayola does business! :cry: They even told me it would take a while if I decided I wanted a refund! Makes me wonder what kind of business this is! :rage:”

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Posted 5 years ago

“Not a good time to be a customer...they are in financial difficulty... https://www.haaretz.com/israel-news/business/.premium-in-a-bid-to-rescue-israeli-bra-retailer-court-names-trustees-for-brayola-1.8203649”

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Posted 5 years ago

“I would rate this place Brayola very very badly, I ordered a bra in November, it came about to weeks later, wrong size, color, everything about it was wrong. Called to get a refund, they told me how to send it back, which I did....after about three weeks called to see what was happening. Long story short I'm still waiting for my refund 2 months later, 3 phones and being on hold for over an hour. Will never order anything from BRAYOLA ever again. They are thieves!!!!!”

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Posted 5 years ago

“I wish i could give a ZERO! Horrible service. Same complaint as all the other irritated customers. Your heading above this comment box states, "You Are Sorry For My Bad Experience, What Went Wrong?" Here's what went wrong. Your company failed to satisfy the customer!!!!”

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Posted 5 years ago

“Items didn’t arrive and emails and phone calls are unanswered. Scam!”

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Posted 5 years ago

“never sent my order, never answered my calls, never responded to emails and when requested a cancellation of the order, never did that either. Lousy customer service”

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Posted 5 years ago

“15 days after placing my order, no ship notice and no reply to email inquiry on order status. They charged my card the same day I ordered. One phone number out of service, the other is eternal hold jail. I want a refund and will never order from here again.”

Helpful Report

Posted 5 years ago

“months after ordering as in 3 no merchandise repeated calls assure me it's on its way I have called several numbers that are disconnected and the only one that works is long distance and i have called5 times waiting over an hour before I finally gave up I AM SO DISGUSTED WITH THIS COMPANY!!!!!!!! OUT MY TIME AND MONEY AND NO MERCHANDISE!!!!!!!!!”

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Posted 5 years ago

“Like several of the responses below, i have called twice and waited on hold for longer than 30 minutes each. I ordered 3 bras in early November, finally received 2 of them a month later and never received the third one. They took my payment for all three with no refund or even a backorder notice for the third. I guess i'm lucky to only be out $28. I will never recommend this company or order from them again.”

Helpful Report

Posted 5 years ago

Brayola is rated 4.2 based on 5,416 reviews