Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and received product fast.”

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Posted 5 years ago

“I returned merchandise October 16, 2019 and still have not gotten my refund. So many excuses. Not acceptable. Very unprofessional.”

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Posted 5 years ago

“If I could give Brayola ZERO stars I would! Ordered a bra that didn't fit and immediately returned it. Kept checking on refund status only to be told they had a "problem" with their system and that the financial people were taking a look at it. This has been 2 months ago. According to news reports they are being sued by several and are tanking fast. Believe all the reviews you see here. This company is a total sham and needs to be stopped. I ended up filing a Paypal claim and Brayola never responded. Got my money back.”

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Posted 5 years ago

“I have been waiting for a refund since December 3rd, 2019. Here is the response from customer service. Thank you for contacting Brayola today. I am very sorry but at this moment we are unable to process any refunds due to a court order that has been filed and we are legally not able to refund until this has been closed. We will have more information within the next few weeks regarding this issue. We are very sorry for the inconveince this has caused you. Thank you, Clare Customer Care brayola.com Opening Hours Mon- Fri 9am-7pm EST”

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Posted 5 years ago

“Have been fighting my entire life for a bra that works, feels good and still pretty. Thank you so much!”

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Posted 5 years ago

“I ordered a bra on Nov 3, 2019. I tried it on once and sent it back the next day, as it didn't fit true to the size it said. I never got a refund. I called today and they said because of the "condition" they received it in, they could not issue me a refund. What a scam! I sent it back exactly as it. DO NOT PURCHASE FROM THIS COMPANY!”

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Posted 5 years ago

“Every product and all the tools will get you the bra you deserve.”

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Posted 5 years ago

“I sent 3 bras back in November 2019 and haven’t received my refund. I contacted Brayola through email and never received a response.”

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Posted 5 years ago

“P.S. I should add that when I called Brayola on Dec. 20, 2019 I was told they had not received my return but that was not true because I had proof with my tracking number. She had to back track. When I was told today (Jan. 3, 2020) that there is a computer glitch and they have no idea when it will be resolved...that is obviously not true either. When companies lie...that is really bad. I will be calling my credit card back and will be asking for a chargeback as I have all the documents needed.”

Helpful Report

Posted 5 years ago

“I ordered 5 bras on October 24, 2019. I needed to return the bras as they were too big. The bras arrived at back at their facility on Nov. 12, 2019 which I followed with my USPS tracking number. I waited until Dec. 20, 2019 to call to complain I had not received my refund of $244.99. I was told that I'd get the refund within 72 hours. I called back today, January 3, 2019 and was told that there is a computer glitch and they have no idea when the problem will be resolved. DO NOT ORDER FROM THIS COMPANY!!!!!”

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Posted 5 years ago

“This bra is the best fit I have ever had. It provides lift and support. The coverage on my side is good.”

Helpful Report

Posted 5 years ago

“BUYER BEWARE: This company is a total scam or in serious financial trouble. Ordered a sports bra in October, returned immediately, still no refund. Just spoke with Robin in Customer Service who told me there is a "computer glitch" that is affecting "some" customers. Usually refunds are issued automatically, but this particular glitch is preventing both automatic AND manual refunds so they can only issue a store credit. I asked how long the issue had been going on and she said almost a month. Asked when the issue will be fixed, she has no idea. Asked to speak to a Supervisor, put me on hold, then said Sowdha would call me back within 24 hours because she had to "investigate" the circumstances. There is no way a legitimate company would think it's acceptable to keep taking orders, knowing they don't have a mechanism to issue refunds according to their policy. Word of advice - WRITE A CHECK.”

Helpful Report

Posted 5 years ago

“I bought a brayola bra and 2 felina.. the felinas are going strong and i wear them way more often. the front close brayola popped both wires within 3 months. it became uncomfortable to wear without actually removing them which makes the bra not so good anymore. it was a front close back racer back which i thought would hold up better. and it has only been gentle washed / bag hand washed”

Helpful Report

Posted 5 years ago

“I placed order and a month later still nothing, after several emails were not responded to, I called and was told wsrehouse was having shipping issues but I could order something different. I only found 1 item I liked and the bras I could choose from were by their choice of bras. I ask for refund and was told they could not issue a refund because they were in trouble for refunds issued. Sounds like a SCAM business. BETTER BUSINESS BUREAU give them a F with much of the same complaints. Lesson learned.”

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Posted 5 years ago

“Never received my order but was billed. Originally offered to refund to my credit card. Then they rescinded that offer and want to give me store credit. I don’t want a store credit, they couldn’t deliver the product to begin with.”

Helpful Report

Posted 5 years ago

“I had to give this 1 star because there isn’t the option for zero stars. My order came quickly, they charged my card immediately and then when the crap bras arrived they were poor quality and I’ll fitting. I returned them within 2 days of receiving them, heard nothing from Brayola about my return being received, so I called and sent an email. The person I spoke with said, yes, they had received my return, but that it could take 30 days to receive my refund. The email they sent said 10-20 days. It has been 30 days since I sent the bras back, 27 days since they said they received them and I have yet to even receive an actual email confirmation that the bras were received. Which is what the initial return email said I would get. I find it interesting that they aren’t too busy to charge me card, but 30 days later I am still waiting on a refund. Oh and I should note that you get charged $6.00 to return your merchandise. That’s an interesting little tidbit that is well hidden UNTIL after your order and need to return something. Yeah, don’t order bras online and I would avoid Brayola. Disappointing!”

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Posted 5 years ago

“Will never order again. This is the second time. Product cut corners.”

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Posted 5 years ago

“Comfortable reduces well”

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Posted 5 years ago

“Love the Bra I ordered. I ordered the Minimizer Bra. Fits perfect”

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Posted 5 years ago

“I strongly recommend NOT buying from this company. I bought a sports bra, according to their sizing chart, it was at least 3 sizes too small. When I went through the "easy" online return process, I requested the refund to be credited back to my card. After hitting Submit, I noticed it automatically defaulted to issuing a store credit. Called customer support, they're charging me $6 to send it back. Never again, I hope this company goes out of business for treating customers likes this. Go look at all their negative reviews on Google.”

Helpful Report

Posted 5 years ago

Brayola is rated 4.2 based on 5,416 reviews