British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,138 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why has british gas not telling customers that when gas and electricity are low it run into emergency without my knowledge this is so annoying I prefer the supply to cut of then I top up to budget my pocket”

Helpful Report

Posted 4 years ago

“British Gas failed to deliver my boiler service booked over 2 months ago. They gave me a 6 hour waiting time from 12pm to 6pm, texted me 4 times to say their engineer was running late, then didn’t bother to turn up! When I phoned at 6pm all I got was a recorded message saying “Sorry we missed you”. Could I speak to anyone? No way. Hopeless company with no respect for its customers.”

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Posted 4 years ago

“Absolutely the worst in every way possible.”

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Posted 4 years ago

“Absolutely appalling customer service they don't even deserve a zero..... I have had no electric since 30/4/21. I have spoken to numerous people and supervisors and non of them have been able to help me. I have spoken with Luna, Sam, Nunzia Ellis, Zianda and Phindale Zibi (Phindale Zibi is supposed to be a supervisor and promised to call me back at 6.15pm last night but he did not. If you cant trust a supervisor who can you trust eh!!!!) Nunzias - she clearly was not wearing her headset at the time I called. All I could hear was laughing, shouting and swearing in the background. It sounded like British Gas were having a party in the back ground. As soon a feasibly possible I will be leaving British Gas. I don't even have the words to describe how thoroughly disappointed and extremely unhappy I am with there service.”

Helpful Report

Posted 4 years ago

“So we got switched over to British Gas in January without asking to be from the council. Been asking for 5 months to be switched over to pre payment meter. Instead they put us on a quarterly bill making the bill sky high. As well asked for a appointment to get our meter read. After 5 months still nothing. Then when you speak to the customer service team you cannot speak to anyone in England yet it is called British gas. The ladies in South Africa say they are doing things but nothing has been resolved. I am sick and tired on being on british gas.”

Helpful Report

Posted 4 years ago

“They are the worse! Had a difficulties to pay the bill due to pandemic, arranged a call to discuss my situation and all I got were threats that my case will be sent to the third party, will affect my credit score and other nasty stuff!! The only company that were not able to give me extra two weeks before my pay check.. the bill is less than £90 and i get such treatment?! such a disgrace!”

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Posted 4 years ago

“I was a temporary customer for 1 month in my new home until I used uSwitch to change supplier. I gave them my opening readings and closing readings for the final bill and they but they sent me a bill based on random numbers. I have tried to correct this by being in contact with at least 8 different agents and have up until now been issued with 4 final bills. All different and the last one also covering a period in time when I didn't even own the property. I have the readings, give them to agents and they just don't get it right. Tomorrow I have to ring them again and waste another couple of hours.”

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Posted 4 years ago

“Another failed appointment. Quite appalling customer service. You pay a lot of money for cover and then they continually let you down. The company really needs a significant managerial change”

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Posted 4 years ago

“Marked my credit history although I have never received a bill Awful haven t sent me any bills checked clear score they have labelled a missed payment on my credit score to say i am furious is an understatement ! i am leaving and will never use any of there services while i am on this planet . I AM CONSIDERING COURT ACTION OR SOME FORM OF COMPENSATION”

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Posted 4 years ago

“absolutely hopeless”

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Posted 4 years ago

“The app is dreadful to negotiate can't find what your looking for ! Wanted to change my dd as they increased it by £24 a month when all I owed was £9 ! but it won't let me and can't even message them stupid app just sends you round in circles . glad I be leaving BG pretty soon !”

Helpful Report

Posted 4 years ago

“Rang January this year to change to a credit meter to be told id need a smart meter fitted first, 1st available appointment was March, engineer came and said I had 2 rate meter so couldn't have and didn't need a smart meter fitted! Rang them back, 2nd engineer came with wrong meter, no one had told him the type I needed, 3rd guy came April fools day, ironic cos he too came with wrong one! He rang me few days later with new date 27th April which I took off work as yet another holiday only for him not to turn up! Called them back, was told she'd ring me back with date/time in half hour, 3 hours later i rang back to be told 9th June was earliest possible date then got call yesterday to say its now going to be 26th July 😡 absolutely disgusted with the time wasted and holidays ive wasted on this company, as soon as I 'finally' get my meter changed I think I'll be moving suppliers as I was told until the meter is changed i cant swap suppliers, not sure if this is true or not.”

Helpful Report

Posted 4 years ago

“Even the cheek that you have to put a star before it acknowledges your comment! They do NOT deserve that! Awful. Will be changing supplier ASAP.”

Helpful Report

Posted 4 years ago

“We have a gas leak in the inlet pipe to the gas fire in our lounge. Not large but noticeable. BG notified early Thursday morning, Cadern engineer arrived within an hour and, did a thorough check, finally identifying the source of the leak. So far so good. He could not tackle the problem, so we reported an emergency through the BG (0333)helpline. This helpline eventually lets you talk to someone, after about 10minutes listening to recoded garbage. THIS HELPLINE TURNS OUT TO BE A CALL CENTRE IN SOUTH AFRICA. We then had to wait for over 24 hours for an engineer. When he arrived he could not fix the problem because it is in the pipe below floor level. No complaints about the engineer he was very helpful and did his best to expedite the solution. An ‘expert’ was needed to determine what needed to be done, but he couldn’t attend until Tuesday, so another 4 days without heating, gas for cooking etc. Further calls, each day, to the helpline were of no help, so it’s microwave meals and bed socks for a few more days. Then if the carpets and floorboards have to come up how much longer will we be suffering. BG have an industrial dispute with their engineering staff and many have left rather than accept the new contracts they were offered, we used to have 41 covering or area, now there are only 17. No wonder service is so bad.”

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Posted 4 years ago

“Stay well away from these liars, all they care about is money, they lie, retract what they say, the worst energy company by far. When you are already going through difficulties, dealing with the loss of a parent, they come and stick a boot in further, no humanity in this company whatsoever!!!!!”

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Posted 4 years ago

“Bullies staff, charging bills for something you don't use. The worse supplier ever. Shouldn't bother with them. Going after pensioners making them pay for bills which they haven't used.”

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Posted 4 years ago

“Complained about computer issued electric bill sent to my 94 year old mum ; notified of need to increase monthly D/D although currently £80= credit. She only pays £10 /month but Scottish gas want £13=! How's that for customer care ?”

Helpful Report

Posted 4 years ago

“I had electrician come to sort out electrical problem. He was firstly very professional and friendly. I felt he was safe in his practices carefully explaning things to me. Also without asking he put on overshoes and wore a mask. He assured me he used hand sanitizer multiple times. He was very respectful and responsible and told me he does regular Covid lateral flow tests and currently is negative. Reassuring to know this. A great asset to British Gas and also paperwork given to me was very neatly written. No signature required due to Covid. Felt happy and safe to have him in my home and was pleased he got it sorted in timely fashion. Thank you”

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Posted 4 years ago

“I have been with BG for 2 years and it is by far the worst experience I have ever had. Their web site is slow and you can never get a simple answer to a simple request. They are driving me insane as it take an age to get them to resolve any issue”

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Posted 4 years ago

“Been a customer for them very friendly customer service and metering team.”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,138 reviews