British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,226 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British gas is an absolute scam!!they charging as much as they can !its a legal robbery”

Helpful Report

Posted 1 year ago

“Worse call centre ever go out of there way not to help pass you from person to person saying we need to transfer you again and again until you hang up. British gas should be embarrassed.”

Helpful Report

Posted 1 year ago

“They are charging me £60 for something that one of there guys didl they came to check my boiler and he turned my central heating off and never put it back on so when I came to put it on it would not come on so I call them and he told me when he checked it he had turned it off he was here for 5min and now they are charging me £60 that with the home care”

Helpful Report

Posted 1 year ago

“Wanted to transfer energy supply to British Gas (BG) that took forever to process and blamed my previous supplier for blocking the transfer which transpired was a lie. Customer service staff in South Africa are rude and condescending and don’t process your request - you need to call multiple times for an action to be processed. Wouldn’t never recommend or use in my lifetime. Stay away from this atrocious company”

Helpful Report

Posted 1 year ago

“After having to renew my home care agreement and having a engineer come out to fix my boiler issue I received a email on 9 October telling me my home care agreement has been cancelled due to not confirming to current requirements. And they will refund my direct debit payment which I have all ready paid out. This only happened after I had a British gas agent come round and quoted me for a new boiler this was because a engineer advised to do so.I only had my boiler serviced in April and no issue was made known to me”

Helpful Report

Posted 1 year ago

“I have money on my account. No one will answer. A total failure of a company.”

Helpful Report

Posted 1 year ago

“Trying to cancel my late father's account after the house sale. (I'm the executor). 2 hours and 9 minutes on the phone. Hard to hear customer service staff with foreign accents Passed from one dept to another 4 times. Vary poor.”

Helpful Report

Posted 1 year ago

“After leaving British gas because of very poor services, I phoned to enquire about the final bill. 2 days later I received a new email thanking me for becoming a customer, wtf, there was no conversation about becoming a customer. So I stopped this obviously. I raised a complaint asking why they committed fraud by making a contract in my name without my consent or permission, I asked why it happened?, how it happened? and what steps they are taking to make sure this doesn't happen again?. This was 3 months ago. Not a single person has reached out to me to answer any concerns, by text email or phone. I also know they switch an £800 bill to property owners names just just because they contacted them to let them know thier tenant had left. Even though it was explained to them instead of accepting thier mistake after being show evidence they double down telling them they owed this. She has now had to go the ombudsman. British gas should get a negative 10 never mind 1 star. Run, leave this corrupt firm.”

Helpful Report

Posted 1 year ago

“Anyone logging a complaint here, I would suggest you repeat it on Facebook British Gas Incompetence and write to your MP. If enough people do this parliament will order a formal investigation. This is a lot closer than you might think.”

Helpful Report

Posted 1 year ago

“The initial engineer turned the main radiator off and my mum with alzheimers was left in a cold room for 5 days. They missed 1 appointment. The engineer blamed other work. It was corrected on a visit the following day. No apology for not turning up the previous day and the engineer had the cheek to say there was no record of the original visit. He did not call prior to visiting. Avoid British Gas at all costs.”

Helpful Report

Posted 1 year ago

“Rubbish 'smart'!!!! Meters. Old style meters which were installed in 1930's never broke down, I stupidly requested 'smart' meters, worst mistake I ever made. After a couple of years it's broken down. I've called to say we cannot get down to read the meters (sited on the floor in an understairs cupboard) and requested someone to come and read them. Eventually had to ask a neighbour to read them. Couldn't send readings as B G had put me on a different system which didn't accept my password - which I also told the call handler - so couldn't access the account. I mentioned this to the call handler. Two months on and nothing has happened. Why have people at the call centre that can't do the job??? Looking to change provider.”

Helpful Report

Posted 1 year ago

“The British gas app is a waste of time Its so smart it never updates always £00000 Because the smart meter is not compatible with the meters in the house fitted by British gas in the first place Priceless”

British Gas 1 star review on 7th October 2024

Helpful Report

Posted 1 year ago

“Worst company on planet..they are of very low intelligence.. can't even work out a gas bill correctly.. they must have been trained by Diane abbott.no wonder there are 1.25 million complaints.”

Helpful Report

Posted 1 year ago

“One star is 2 much incompetent company can not understand there customer service team ripped me off for 2k phone line cut off 3 times phone put down on me been with them for 30years fed up this them stay well clear BRITISH gas what ever”

Helpful Report

Posted 1 year ago

“Absolute shower of $hit, call centre is in South Africa and while not their fault don't seem to talk to the UK billing department at all and just tell you lies Close your accounts at one”

Helpful Report

Posted 1 year ago

“Attempted to choose EV tariff but online service ( appears error )was down, which often happens, therefore, I rang customer service. BG staff- Nadine answered my call who could not advise what tariffs were available but promised that I will stay in my current tariff until online service. She assured me that a confirmation email will be sent to me before 6pm today. However, I received nothing until 7:30pm. BG’s customer service has always been very poor. Reported many times but nothings’ been done and no improvement made whatsoever! Shame on BG!”

Helpful Report

Posted 1 year ago

“The app is very bad. I would simply like a gas bill to show much I owe and how much I have paid but this app doesn't to provide this basic information.”

Helpful Report

Posted 1 year ago

“Only gave 1 star because I couldn't give 0. They behave like a criminal organization. Worst customer service I've ever experienced, they lie, cheat and steal. They harass innocent members of the public for money that have never even been a customer. They knowingly try to get customers to pay the debts of previous occupants. They break to people's houses. They harass the disabled and elderly. Their prices are disgraceful. Only in the UK would we have to put up with any of this, it would not be tolerated in any other country, but in any other country the politicians would be exempt from owning shares in national power companies that are privatized. Their board of directors should be f**ing jailed. They are a national disgrace.”

Helpful Report

Posted 1 year ago

“Whatever you do go somewhere other than BG HomeCare for your cover! I have had a leak in my heating system causing a flood. Dyna Rod sent a heating engineer who didn't do leaks. They reported back that I needed leak detection. Three days later they told me they were sending a leak specialist in two days. A heating engineer turned up and said he didn't do leaks! All the while the damage to my property was getting worse - the floorboards were curling and still we had no hot water or heating. I must have been on the phone for hours and hours trying to get this resolved only to be lied to and no action actually being taken. Eventually a customer support person at Dyna Rod told me that they don't actually have a leak detection team! He said he would get a contracted out team sorted and call me back in two days. This didn't happen so after another weekend without heat hot water and more damage to my property...I called and asked for him by name. He said that's me...he apologised and said management wouldn't agree to send out a team. I was furious as you can imagine. He said all he can suggest is to complain to British Gas. I did this and got a complaint number 8016408162 but told to wait and someone would contact me. No one has and so I messaged on Twitter only to be told that BG can't do anything for me, only Dyna Rod can bring in a contractor who sorts leaks. I'm 65 have no heating, or hot water and have suffered a stroke recently. My property is now in a dreadful state after over 2 weeks and I'm more stressed than ever. I can't believe that any company would behave in this way with a total disregard for their paying customers.”

Helpful Report

Posted 1 year ago

“Absolutely diabolical service from British Gas Home Care. It’s impossible to arrange a boiler service. They said the earliest is February 2025. It’s 1st October today. I require an annual service on 6th October. If you attempt to book it before this date so it can be carried out on 6th October, the automated system states that you cannot book until it’s due. When you book when it’s due, there are NO appointments for FOUR months. The Management need to be sacked and replaced with competent persons. I’ve switched to an alternative provider with genuine excellent customer service and less expensive. I feel sorry for the employees trying to deal with the incompetence of management. Shame on you British Gas. Been with British Gas over a 30 year period and won’t be using them again. Much better service with alternative providers for less money. British Gas have well and truly lost the essence of good service….YOUR CUSTOMERS SATISFACTION.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,226 reviews