British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,113 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve honestly had the worst experience with British Gas this year. They’ve constantly sent me multiple incorrect bills. When I finally decided to leave them they sent me a final bill - which I paid. Then ANOTHER final bill with completely random charges. I submitted an official complaint and still haven’t received a response. I’ll never use them again. Currently with E.ON and it is so much better.”

Helpful Report

Posted 1 month ago

“They make fake debts to get you to stay and then put you in further debt. Thieves and liars. No wonder this country is screwed”

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Posted 1 month ago

“BG need to sort out their IT systems. I have tried and tried to submit a domestic meter reading on line. My meter has five digits, the online BG system only allows for a four digit input. When trying to speak to someone directly, the system is almost unusable. It is a lamentable system that just does not work. Why can’t they simplify just being able to speak to a competent person?”

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Posted 1 month ago

“What a complete, utter shambles. Spent so long being put back and forth to people who don’t know what they are doing, who were incredibly difficult to understand amongst a background of noise. I have spent nearly all day trying to sort a simple query, and no closer. Never, ever go to BRITISH GAS.”

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Posted 1 month ago

“Customer service hopeless.”

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Posted 1 month ago

“Oh dear God..ide put them on a par with virgin media. Truly dreadful. Customer service is unsatisfactory,sent out on the wrong contract for a 16 month deal whice was totally incorrect. So now I've raised a formal complaint with bg. Going to switch to another supplier. Enough is enough total joke of a company.”

Helpful Report

Posted 1 month ago

“Had nothing but problems. Today refunded me £630 and received a letter saying sorry you are leaving us. First I've heard of it. Would not recommend to anyone. Shambolic service. Please do not give them your custom.”

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Posted 1 month ago

“Very poor customer service, had nothing but problems. They don't listen they cause you a significant amount of stress and they don't listen. You get passed from pillar to post all the time. Awful company.”

Helpful Report

Posted 1 month ago

“am extremely disappointed with the customer service provided by British Gas. The staff I have interacted with have been rude, unhelpful, and sound like they are simply counting down the minutes until they can leave. I logged a complaint previously and was assured I would receive a callback, but no one has followed up. This lack of communication and professionalism is unacceptable, and it’s frustrating to feel like my concerns are being completely disregarded. I expected much better from such a large and established company.”

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Posted 1 month ago

“British Gas is probably the worse service provider in the country. Electric smart meter and smart monitor haven't worked for nearly five years, even though I have had a total of seven BG engineers take a look at it and try to get it communicating with their hub. Apparently BG have changed to a new system and it's all gone wrong. Does that mean there are thousands of customers with useles meters or is it just me. BG refuse to put in a new meter, even though they changed the gas meter, which is now working fine. I've been on chat lines for hours and made complaints but this multi million pound business can't sort out a little problem like this. I will be moving supplier when my contract ends and good ridence to BG.”

Helpful Report

Posted 2 months ago

“Smart meter stopped working, Impossible to speak to anyone, chat line over 100 waiting, website keeps taking you back to original query, call centre employee was hard to understand, told me to take a photo, told not to leave chat page or you would lose your place so how would I take a photo?”

Helpful Report

Posted 2 months ago

“21 phone calls and 5 complaints and still no further on. British Gas seem to think I have a payment meter and can’t move beyond the script that they have to read from to understand I have a credit meter, worst customer service ever, I’ll be contacting the ombudsman”

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Posted 2 months ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

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Posted 2 months ago

“Terrible customer service. They always blame their systems for problems”

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Posted 2 months ago

“I have just recently had a new smart meter in stalled I am dual fuel British Gas have a new app for gas but they have not yet transferred over the electricity side of the app so it makes it very difficult to top up electricity as it does not work remotely on the app I have no way of checking how much electric I have when I am away. They keep saying they are working on the app to put electric side on it it has been a year now”

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Posted 2 months ago

“I'm too upset to even tell the tale. My two cents just just avoid them like the plague.”

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Posted 2 months ago

“Lucy. Do any of you read the reviews properly ? You spelt my name wrong. You said ring or use live chat BUT i tiold you I have done that several times. One says my smart meter isnt workung for the electric and I cant have a bill The next one says it is working and a billl is in the post but it never arrives !!!!! An engineer was booked but BGas cancelled it as said all is ok but still no bill. Now they are saying smart meter not working and an engineer will call 2 weeks time. I dont know who to believe any more. My last electric bill was 3rd October 2024 so I need an update a s a p .I am on priority but getting no help at all. Surely someone should ring me or call to sort this out. Really fed up with it all.”

Helpful Report

Posted 2 months ago

“👎👎👎👎👎 Hello, this company is really expensive and has really put us under pressure in the last few months. No matter what price you agree with them, they will charge you whatever price they want. I really don't understand how this is possible for a small family. Two adults and one child. I'm sorry to say but we are not in a good situation and this is really unfair. I know that people with poor financial means everywhere in the world have a hard life and are always under a lot of psychological pressure. I decided to express my opinion here so that my experience will not be experienced by anyone.🙏”

Helpful Report

Posted 2 months ago

“Avoid this company. For over 4 years they have been billing me for electricity consumption that is not mine. They ignore Citizens Advice and Ombudsman from which I contacted for help. They lie that they are taking care of things all the time. For over 4 years I’ve been struggling to correct the mistake as I want to pay for my electricity consumption .”

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Posted 2 months ago

“British gas has bad reviews because some customer service don't listen”

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Posted 2 months ago

British Gas is rated 1.2 based on 3,113 reviews