British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,231 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't want to give one star, on the phone to sort electric card for top up for hour and ten min ,she didn't understand any thing I said ,promised new card last week again even then nearly an hour to sort it I'm disabled no help ,Been told they do not youse English speaking in England any more ,so I was not happy I'm changing companies, never had a problem like this ,and I've been with British gas 20 years ,customer service very bad and attitude problem”

Helpful Report

Posted 9 months ago

“After 36 minutes waiting,finally I someone answered. She was very rude and arrogant and after she said that she needs to check my account she didn't had a clue about what I was talking about. She asked me to wait a few more minutes to ask her colleagues and then she closed the phone. I spend 1 hour and 10 minutes and I did not manage to sort anything. Disrespectful and very rude customer service.”

Helpful Report

Posted 9 months ago

“Customer service at this place is just awful. Hour sand hours on the phone over and over again dealing with the same issue.”

Helpful Report

Posted 9 months ago

“What a joke , these people have no clue , I have just spent half an hour trying to change address and still didn’t manage it , it was like speaking to a child , we just went round in circles, do not go with British Gas”

Helpful Report

Posted 9 months ago

“Awful!!! Avoid Avoid British gas lite. Only way to contact them is via online chat box. Nothing but issues since switching to them, very difficult to contact them.”

Helpful Report

Posted 10 months ago

“Worst company to go for home care warranty. I had an issue with my electric tripping off, been with B.Gas for many years and every year they come and check all my electric and gas. Engineer came after I reported an issue, he advised that I need to replace the whole Fuse box at my cost, INSTEAD OF JUST REPLACING A FUSE. Even he advised that I get another electrician and just replace the Amp Breaker to a higher amount. Why could he not do it himself, why waste my time taking time off from work and to be told that I needed to have the fuse box replaced when the job could been done by just replacing a fuse.”

Helpful Report

Posted 10 months ago

“I've had electric and plumbing cover for years,and today when I asked them to replace a programmer ( which I assumed was part of the electrics ) I was told I wasn't covered. I have cancelled my cover”

Helpful Report

Posted 10 months ago

“I was charged twice for leaving despite them supplying gas and electric they charged me separately 47 pounds each for leaving I would not recommend British Gas to anyone”

Helpful Report

Posted 10 months ago

“Dreadful company to deal with. I have had probs with my boiler since my last service. When engineers bothered to turn up or did not cancel (one actually arrived at midnight), all they did was reset the pressure - until it leaked through the kitchen ceiling. Next they sent Dynarod so I had to rebook another engineer call. He came, said it needed a part which was obsolete and shut my boiler down and arranged for someone to hive me a quote. I have no hot water or heating and now feel railroaded into paying £6000 for a new boiler and its attendant building work, etc. Truly awful, smug, disinterested company.”

Helpful Report

Posted 10 months ago

“Extremely Disappointed – A Case Study in Inefficiency It is deeply disappointing that a company of British Gas's scale and national presence operates with such persistent inefficiencies. If it were possible to leave zero stars, I would do so without hesitation. Over an extended period, I have experienced multiple issues that have resulted in significant disruption to my time, business, and well-being. These include: Repeated administrative failures – from sending incorrect meters and cables to dispatching engineers with the wrong instructions. Unreliable and poorly timed communication – including phone calls at inappropriate hours, no responses to complaints, and no follow-through despite assurances. Blocked supplier switches – even when agreements had been finalised. Failure to credit solar export payments – despite confirmation that British Gas has received the energy generated. Unacceptable complaint handling times – with responses either delayed well beyond the stated 14- or even 28-day windows, or not arriving at all. I have made every reasonable effort to resolve matters amicably and professionally. However, the continued inefficiency has cost me valuable working hours—sometimes half a day or more—just to chase the simplest of tasks. It is beyond frustrating. While individual staff members have been polite and tried to help, they are clearly working within a broken system. It is unfair to them and to customers alike. Whoever is responsible for managing the broader operation of British Gas needs to urgently review the processes and technology that are currently in place. The system is not fit for purpose. As a long-standing customer, I am saddened to write this review, but I feel a duty to warn others: if you are considering British Gas as your energy provider, I strongly urge you to look elsewhere.”

Helpful Report

Posted 10 months ago

“Terrible customer service. My boyfriend is an unfortunate customer. They’ve recently billed him for £38k for a 6 month period for a one bedroom flat. He has tried for days to get one persons email address to speak with, but keeps getting passed from pillar to post. Next step for us is going the omnibus man. Come on British Gas pull your finger out!”

Helpful Report

Posted 10 months ago

“customer service - no response to emails. Phone contact always answered by call centre in Africa, never in UK. They go over a list of same questions even if you had to call several times.”

Helpful Report

Posted 10 months ago

“Took 2x payments of £239.57, one in error, saying I would receive a refund for the first payment immediately. This never arrived. Spoken with them several times. Say they can't see second payment. They requested a copy of my bank statement which was sent. Now no reply to my emails. It like they can take your money with no consequences.”

Helpful Report

Posted 10 months ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

British Gas 1 star review on 10th June 2025

Helpful Report

Posted 10 months ago

“my prepayment meter card slot stopped working, called BG to fix it. Engineer came 3 days later first thing he said was "oh I don't fix pre payment meters, I only install smart meters". I asked why has he been sent then if he can't fix it. He said British Gas DO NOT BOTHER REPAIRING THEM NOW! I am sure from what I have seen on TV that is totally illegal! Anyhow months later being left in limbo, various phone calls to BG who can't understand my accent an engineer finally came the 5th June, promised my credit of £180 would be put on, Monday I am still waiting for my credit. I am NOT calling them again, I am taking complaint further, see where I get. I know there are several thousands with similar complaints but the enforced smart meter is not a good look for BG”

Helpful Report

Posted 10 months ago

“Promise compensation for missed engineer appointments, but never pay up. Promised credit for cancelling a switch to another company. Only paid after 6 months and having to make a formal complaint. Now 4 weeks after switching to another company, still waiting for a final bill. I'll be in credit so they are delaying for as long as possible. Having smart meters, the bill should be easy to finalise.”

Helpful Report

Posted 10 months ago

“Smart meters don't work I had over 2k bill at end off year.”

Helpful Report

Posted 10 months ago

“Over charged 195 per month and and now I want to switch and they charging over £400 and I’ve never been in arrears”

Helpful Report

Posted 10 months ago

“They are dreadful. We bought a house with them supplying the gas. We provided a final readings and made the transfer to Octopus. Final reading agreed. Getting letters now saying that as we are not paying by direct debit our bills will increase. Now sending us estimated readings despite not having an count. Trying to pay them what we owe them for the 7 days before the account was transferred and no usage of gas has proved impossible. Nobody will anend our bill and nobody will answer the phone. Absolutely diabolical”

Helpful Report

Posted 11 months ago

“Yesterday, a British Gas engineer installed a new smart meter at my home and assured me that I would be able to top up electricity immediately via the mobile app or online. However, shortly after the installation, I checked both the app and my online account—and found no option to make a payment as promised. Concerned about running out of credit (as we had very little left before the installation), I called customer service today. I spent a total of 53 minutes on the phone, being transferred three times. The third advisor suggested applying for emergency credit just in case our power was cut (stating the option of online payments would become available within 48 hours of the new meter installation—information I had not received from the engineer) I was then asked to provide specific details from the meter to activate the emergency credit, but I was at work and not near the meter at the time. This crucial requirement was only mentioned at the very end of the call, after nearly an hour—by which point I had already gone well over my break at work. This experience highlighted two major issues: Inconsistent information between British Gas staff. Critical details being shared too late, wasting customers’ time. This was a frustrating and stressful situation, and sadly, yet another example of poor service from British Gas. Based on this experience, I cannot recommend them.”

Helpful Report

Posted 11 months ago

British Gas is rated 1.2 based on 3,231 reviews