British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,248 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,248 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuinely the worst customer service I have ever dealt with. Every low review here is correct. Each call gets picked up by somebody in an offshored call centre who struggles with understanding English to a high enough degree that you can explain your problem. If you do ever manage to get an issue reported, they'll promise a call back which never happens. Upon calling them back to ask for an update, it's like your original call never even happened in the first place. I've asked for a case number, and upon repeating them back to them, they have no idea what it is. I have a very basic issue that needs resolving, and yet I'm up to 2 and a half months of consistent contact and am no further to the result I need. It's a merry-go-round of passing off the case and responsibilities to the next person until it gets lost. Completely laughable experience, 0 star.”

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Posted 11 months ago

“Beware and stay away from this company!!!!!They had sent me a bill in May this year which wasn’t make any sense.They wanted from me extra £900 after I’ve paid DD and monthly bills.Ive hired someone to calculate all my bills since I’ve joined them in February last year and my account should be in credit.Ive put complaint and after nearly 2 and half months I haven’t heard nothing back apart from “can we sort the payment out”.How on earth they are still existing as a business I have got no clue.They caused me stress,anxiety and ruined my credit score and it’s not over yet….”

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Posted 1 year ago

“Signed up last month the call handler didn't properly input my details unbeknownst to myself never received a direct debit bill for gas/electric. The call handler had to ask me multiple times for spelling and still clearly did not get it right now I'm the one suffering because money had not been taken for last month”

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Posted 1 year ago

“Disgraceful customer service. Premium prices, shameful service. AVOID!!!”

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Posted 1 year ago

“British Gas customer service is a total joke. 15 phone calls, all with a different handler and always totally incompetent. So far it has taken 2 months to correct a bill and the issue is on going. I would highly recommend people stay away from BG !”

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Posted 1 year ago

“I moved into my new home a week ago, only to find debt on the gas meter left by the previous tenant. Since then, I’ve had no gas at all — for an entire week — while living with two young children under the age of 5. It’s not just inconvenient, it’s dangerous and completely unacceptable. I’ve spent hours on the phone, passed from one clueless agent to another. No one knows what to do, no one takes responsibility, and every call ends with empty promises. The level of incompetence is beyond belief. Funny thing is, I sorted the electricity with EDF Energy in minutes. British Gas, on the other hand, has been a nightmare from day one. Do yourself a favour — stay far away from this company.”

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Posted 1 year ago

“Avoid at all costs.”

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Posted 1 year ago

“Have been British Gas Home Care customer for a long time. I called today to get a plumber for a unlock block sink in my bathroom was told to use my bath to wash my hand and teeth what a service. Now I am looking to get a better Home Care company that doesn't tell me to wash my hand and teeth in the bath. Please sort your customer service that give your customer respect and understanding. If I could will give it a 0 star very bad customer service”

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Posted 1 year ago

“For over 15 months I’ve phoned got on chat lines done every thing I can to get British Gas to fix my gas meter the last thing I heard was from Laura a solver was going to fix it then another solver is also going to fix it ? Has anybody bothered ? Ofcourse not I’ve just had some body come to read it it seams that British Gas have nobody capable of sorting my meter out so they send somebody to read it ! What away to treat a 81 year old disabled pensioner !”

Helpful Report

Posted 1 year ago

“Keep having to phone regarding the same problem,3 times now.Don't want to call back again, as feel Customer service do not seem to understand the problem, with very poor communication. Will be switching to Octupus.”

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Posted 1 year ago

“I rate this company one star, zero if that's an option because of a recent incident. I'm an owner of a property that's currently occupied by a tenant. I'm scheduled to move into the property in three weeks. I opened an account with British Gas online and specified my move-in date when my account should be opened. I received an email confirmation. However, the next day, my tenant complained to me that her contract with her current supplier (non-British Gas) is terminated because British Gas tries to switch to my account. I immediately called British Gas. They were able to cancel the switch. On one hand, they acknowledged that they were aware of my future move-in date. However, they refused to take responsibility by vaguely implying that my online account was opened the night before. My tenant was outrageous because she had to renegotiate a new contract with her current supplier for the remaining 3 weeks. She thinks I did something wrong that caused her problem. I'm disappointed by British Gas's slobiness and lack of accountability. I will not recommend them.”

Helpful Report

Posted 1 year ago

“I ve being waiting two days to speak to someone regarding why you have sent me a bill when I am pay as you go - I’ve had enough of your poor services and I’m moving over to Ovi where they can answer all my queries on the same day and within half an hour!”

Helpful Report

Posted 1 year ago

“Would be zero 2 hours and ten minutes waiting to speak to someone and still waiting now. Bad service very bad service. Will be moving over to octopus energy who answer within 5. I do not recommend British gas and would not to anyone. Very terrible service!”

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Posted 1 year ago

“Didn't want to give one star, on the phone to sort electric card for top up for hour and ten min ,she didn't understand any thing I said ,promised new card last week again even then nearly an hour to sort it I'm disabled no help ,Been told they do not youse English speaking in England any more ,so I was not happy I'm changing companies, never had a problem like this ,and I've been with British gas 20 years ,customer service very bad and attitude problem”

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Posted 1 year ago

“After 36 minutes waiting,finally I someone answered. She was very rude and arrogant and after she said that she needs to check my account she didn't had a clue about what I was talking about. She asked me to wait a few more minutes to ask her colleagues and then she closed the phone. I spend 1 hour and 10 minutes and I did not manage to sort anything. Disrespectful and very rude customer service.”

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Posted 1 year ago

“Customer service at this place is just awful. Hour sand hours on the phone over and over again dealing with the same issue.”

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Posted 1 year ago

“What a joke , these people have no clue , I have just spent half an hour trying to change address and still didn’t manage it , it was like speaking to a child , we just went round in circles, do not go with British Gas”

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Posted 1 year ago

“Awful!!! Avoid Avoid British gas lite. Only way to contact them is via online chat box. Nothing but issues since switching to them, very difficult to contact them.”

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Posted 1 year ago

“Worst company to go for home care warranty. I had an issue with my electric tripping off, been with B.Gas for many years and every year they come and check all my electric and gas. Engineer came after I reported an issue, he advised that I need to replace the whole Fuse box at my cost, INSTEAD OF JUST REPLACING A FUSE. Even he advised that I get another electrician and just replace the Amp Breaker to a higher amount. Why could he not do it himself, why waste my time taking time off from work and to be told that I needed to have the fuse box replaced when the job could been done by just replacing a fuse.”

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Posted 1 year ago

“I've had electric and plumbing cover for years,and today when I asked them to replace a programmer ( which I assumed was part of the electrics ) I was told I wasn't covered. I have cancelled my cover”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,248 reviews