British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,242 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British gas call centre is rubbish”

Helpful Report

Posted 1 year ago

“They charged me £650 for a quarterly bill, I live on my own and previous bills had reached about £350 max. I gave them an up to date meter reading and worked out my bill should actually have been £340. three separate customers advisers refused to accept that their "estimated" meter readings were wrong and the last actually increased my bill by a further £20. I ended up paying the bill and switching providers to Octopus that day. Absolutely atrocious”

Helpful Report

Posted 1 year ago

“Please stay away from.british gas appliance cover..Been over a month without a fridge freezer ..they can source the part and a £700 product i get offered £100 towards my troubles..absolute shocking service from.them just fobbed off time & time again..”

Helpful Report

Posted 1 year ago

“My experience with British Gas has been extremely disappointing. For an entire year, I faced difficulties in setting up a direct debit. Each time I called, I was assured that everything was in order and that there was no need for concern, yet nothing was resolved. Despite raising my issues, my emails were ignored, and I received misleading information regarding my outstanding bills. Unbeknownst to me, my case was handed over to a debt collector. I subsequently reached out to the head of customer service and the CEO, but neither responded. This level of unprofessionalism and poor customer service has led me to plan my departure from British Gas as soon as possible”

Helpful Report

Posted 1 year ago

“Incorrect final bill, phoned 4 times, hours of time wasted and still not resolved, directed to chat with a bot, still not resolved. Absolute joke”

Helpful Report

Posted 1 year ago

“Incorrect final bill, phoned 4 times, hours of time wasted and still not resolved, directed to chat with a bot, still not resolved. Absolute joke”

Helpful Report

Posted 1 year ago

“I moved house and closed my British Gas account. Suddenly the last bill for one month is higher than it has been for every three month period while I lived there. It is pretty clear they punish you for leaving and charge whatever they want. I regret paying my gas bill because now they have done the same with electricity. I paid one exorbitant bill so they now know I'm a mug and can charge me whatever they want for the other.”

Helpful Report

Posted 1 year ago

“Horrible experience with British gas, lying, scamming, over charging, especially when home owner is mentally vulnerable Had tried to set up direct debit multiple times, all failing which then resulted in an extra charge every month of an excess £60 When I complained they said it's the banks fault. Which it can't be because I had tried 2 cards from two different banks”

Helpful Report

Posted 1 year ago

“They've obviously off shored their customer service and quite frankly it's abysmal, takes forever for them to do anything, constantly told to wait a few minutes which ends up as 20. Neen a rebrand to Far East Gas, don't use them save yourself a lot of hassle”

Helpful Report

Posted 1 year ago

“Been a british gas customer for 2 years and had nothing but issues. Incorrect charges, taking money that has already been paid, sending bailiffs for an account that is 2k in credit. Got an open complaint with them that is rarely if ever updated. Ended up raising it with the ombudsman”

Helpful Report

Posted 1 year ago

“I wouldn’t recommend this company plz stay away and search for a more decent company which they appreciate their customers more.”

Helpful Report

Posted 1 year ago

“Very poor customer service still waiting to get my issues sorted out?after numerous phone calls ..advisors havent got a clue..shambolic company”

Helpful Report

Posted 1 year ago

“Had new gas smart meter installed 20th Feb 25 and still not transmitting reads to BG or in house monitor- customer service waste of time!!!”

Helpful Report

Posted 1 year ago

“I had the most awful experience with British Gas. I am entitled to the warm home discount and they bluntly refused to pay it to me!! I approached DWP and they explained that British Gas was the only provider that was avoiding to pay it and making it so difficult for people to get their payment credited onto their account!!!! After 6 hours on the phone to them they finally acknowledged that they had “made a mistake” . Please please check if you have received your payment as they are trying not to pay it!!!!!! In law this is fraud and it is happening with them to a very big scale!!! Persevere to get your rights!!!”

Helpful Report

Posted 1 year ago

“Appalling company. Keep sending letters saying we owe them money for a call out from 6 months ago, yet their engineer said there would be nothing to pay. Absolute triers.”

Helpful Report

Posted 1 year ago

“Horrible service, they left me and kids to freeze in the night And it was not about money , just useless customer service and their gas service.”

Helpful Report

Posted 1 year ago

“If i could give 0 stars I would. WORST company I have ever experienced! Take more money out of account than agreed. Admitted they owe me over £1000 yet keep saying they will pay it back and don't. 72 hours to wait for a call from Management yet they never do. DO NOT GO NEAR!! I have now spent well over 3 hours of my time across 5 phone calls to call centres where no one knows anything.”

Helpful Report

Posted 1 year ago

“I’ve honestly had the worst experience with British Gas this year. They’ve constantly sent me multiple incorrect bills. When I finally decided to leave them they sent me a final bill - which I paid. Then ANOTHER final bill with completely random charges. I submitted an official complaint and still haven’t received a response. I’ll never use them again. Currently with E.ON and it is so much better.”

Helpful Report

Posted 1 year ago

“They make fake debts to get you to stay and then put you in further debt. Thieves and liars. No wonder this country is screwed”

Helpful Report

Posted 1 year ago

“BG need to sort out their IT systems. I have tried and tried to submit a domestic meter reading on line. My meter has five digits, the online BG system only allows for a four digit input. When trying to speak to someone directly, the system is almost unusable. It is a lamentable system that just does not work. Why can’t they simplify just being able to speak to a competent person?”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,242 reviews