British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,115 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas have referred me to Transunion for a 'missed payment' that I haven't missed. Credit score is awful, credit cards having balance reduced. Chatted online Tuesday 12th and they said they'd investigate and call me back within 12-24 hours. No call. Called today and guess what.. Nothing was actioned on Tuesday and it takes 10 days to process. Won't let me speak to a manager, put the phone down on me because me asking for action over information is rude apparently and said there's no fat track to their process. Absolute joke!”

Helpful Report

Posted 6 months ago

“Terrible customer service. From day one electric smart hasn’t worked. I’ve not had a bill now for 6 months despite sending them meter readings. The gas meter works fine so there’s no reason they can’t send a gas bill. Today I received a request to read my meters as they had not received a meter reading for over a year. Lies and utter rubbish. The customer agent dealing with my complaint is utterly useless with the same old waffle when she does contact me. She has said that I cannot move to another company until this is sorted. Watch this space. Next step is to cancel my direct debit and focus their attention.”

Helpful Report

Posted 6 months ago

“I have had problems with my smart meter for months now. I have rang British Gas Several Times For Help and Support. I credit my meter via my phone, which is usually straight forward. But the App is constantly down, or technology problems. Credits missing from my payments, smart meter saying zero Gas Zero Electricity. Which has caused us power cuts !!!! My husband has a medical device that helps him breath? Plus the house is very cold with no gas!!!! I have rang your customer care centres they are usually in south Africa where there is clearly a language barrier, the noise from the call centre, is deafening with shouting screaming sounds like a party is going on!!!! No help or support, told to ring again they were going home. Rang your out of hours service still no luck , alot quieter but still no connection, for a few hours !!!! I have been able to cook no dinner for my family, heat my home, or put my husbands medical equipment on!!!! I have registered with your priority service? But That Did Not Help In Any Way????? So Now I hope my smart meter works properly otherwise this will happen again. This is far to stressful your support you give your customers is so very poor !!!!”

Helpful Report

Posted 6 months ago

“I can’t give zero! If you are a Homecare customer, BG may fix it. I am a customer who due to age of boiler pays £60pm and they can’t fix it as don’t actually stock parts. Absolute rip off service. Use at your risk, in future I’d get a contract elsewhere. As a result of this I also had hot water pouring from my boiler (in loft) damaging my property while we were in dispute about the repair. I also had an engineer arrive once and because it was a lot to do he wasn’t allowed to spend enough time onsite to fix it. He said he had to go and rebook so the time was spread over two visits 🙈😂 I’ll never use British Gas Homecare again.”

Helpful Report

Posted 6 months ago

“Since British Gas switched us to the new system in February we’ve been charged one rate instead of 2. Ombudsman is involved and we’re still waiting. £1600 in credit and we’ve now decided to cancel the direct debit until they sort it out. Absolutely appalling company , the customer care is a zero. We’ve heard nothing from them, they keep blaming the grid. We can’t leave as BG has us registered as a one meter tariff we are Economy 7! All electric property. Honestly didn’t expect this from them when we joined.”

Helpful Report

Posted 6 months ago

“Without a shadow of a doubt the worst company I have ever dealt with. They have caused nothing but problems for me eventually ending up affecting my credit score. I moved into my property in 2020, the smart meter for the gas wasn’t working so they replaced with a conventional meter. The engineer didn’t register the new meter or the starting reading. The starting reading on the new meter was 48000 units. Rather than anyone having a modicum of common sense or even the system flagging up that this could be a mistake. they tried to charge me £28,000 for gas. For a 3 bedroom house with 2 occupants. Countless phone calls, countless logged complaints with absolutely no solution. I was losing sleep with how much stress this was causing me. It took me 1 year and 3 months to eventually get them to register the new meter ok their system. Even after then I have had nothing but problems. I then paid off my bill and tried to switch to another company, which British Gas then declined the switch due to “outstanding balance” and then logged my account was in arrears and has missed payments. Which has affected my credit score. I absolutely hate this company with all my being. How can such a big company like British Gas get it so wrong. I honestly don’t know what to do because when you call their customer service, nothing happens. You speak to someone and nothing is noted down, added to their system or passed onto the relevant people for resolution. Please, please, PLEASE! If you are thinking of switching the British Gas, turn around and walk away because they will cause nothing but heartache.”

Helpful Report

Posted 6 months ago

“Absolutely shocking service. Failed to set up my account correctly for 4 months and then failed to apply a promised compensatory reduction for a further 6 months. Now going through complaint route after numerous hours wasted on calls and endless broken promises. Incompetence and (lack of) customer service at its worst.”

Helpful Report

Posted 6 months ago

“I have had no heating or hot water for over two weeks ... keep having to chase engineers and complaints not raised twice...awful experience ...”

Helpful Report

Posted 6 months ago

“These British gas people are cheaters! These British gas people are cheaters!! Since last 2 weeks I am chasing with them regarding my new account open, no open even care to coordinate with me. I try to contact, all of them are giving false information!! I don’t even care now!! I need compensation from these people. They have given me so mental stress to me now. Compensation must be there now”

Helpful Report

Posted 6 months ago

“I have a Pay as you go meter, its very expensive and 25 October I called to British gas and got an appointment on 09 November to fix a smart meter. Yesterday 9 am they again confirm the appointment, However 3.20PM send me a text that they can not make it as their engineer not available. And next appointment available in Janury 2025. This seems like engineers not availability is a my problem. I am very dissapointed about their service. I wonder why they useing "BRITISH". It's a shame to British.”

British Gas 1 star review on 9th November 2024

Helpful Report

Posted 6 months ago

“I'm back with an update: I obtained a County Court Judgement against British Gas. They paid up. My claim was for negligence and breach of duty of care after they tried to bully me into a smart meter with illegal and unlawful practices. They said they were coming to my house to install a carcinogenic smart meter and if I wasn't in they'd fine me! Outrageous criminal conduct. They put their aptly named law firm Womble (as in The Wombles) on the case, but they didn't bother to defend the claim and so I won. I urge others to sue via small claims court, it's easy, it's a paper exercise.”

Helpful Report

Posted 6 months ago

“Shocking worst company to be with moved in I ended up phoning up everyday to sort out the previous owners bill to say I'm a new owner, dont listen to a word your saying after sorting the situation out I then ask for prepayment meters got them in the bloody end but only problem is that I got one electric pre payment meter and a credit meter and I asked for them both to be prepayment now I'm bombed with a 600 quid in debit as I was topping up 25 quid on each for each week for my electric and my gas meter i ended up finding out that ive got a credit meter what i didnt know it was a credit meter until they rang me up to say i was in debit and owe money to them for my meter even tho my meter said I was in credit by 100 quid joke they are. Never go with british gas”

Helpful Report

Posted 6 months ago

“There is another website on Facebook called British Gas Incompetence. We are able to e mail one another and are trying to force a public enquiry. This is closer than you might think. I would urge anyone reading this to join the group.”

Helpful Report

Posted 6 months ago

“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 6 months ago

“Without doubt the worst company operating the in the UK today when it comes to customer service and ability to get things right / resolve issues. Received a letter from a law firm / debt collector in relation to an amount which had been paid on an inactive BG account. Was assured that the matter had been resolved many weeks ago but apparently not. How can they blatantly lie to their customers. If you gave me all the time in the world to come up with a company that shows more contempt towards their customers and is so poorly run, I would struggle. Shame on you British Gas. You are truly awful.”

Helpful Report

Posted 6 months ago

“A SCAM COMPANY, CHANGED ELECTRICITY METER, SENT INVOICE WITH £6000 WITHOUT JUSTIFICATION, EXPLANATION PURE FRAUD, DONT EVEN THINK TO SIGN CONTRACT WITH THEM.”

Helpful Report

Posted 6 months ago

“They have lied about amending details They lie about their position as a pay metre expert, I repeated what was said and asked if she had a phd. She hung up. They have incorrect details about property when the payer had died They did not cancel the date of smart meter installation for my property They booked smart meter of said empty house, when asked for an engineer to assess why the payg was blank. They are based in South Africa whether their attitude towards UK they give poor customer service. Awful and very superficial. I plan to leave because of this.”

Helpful Report

Posted 6 months ago

“To reset a password on the app is a nightmare as it does not work. It locks the account too soon I understand security but the difficulty in trying to gain access to my account for access to bills is totally put of proportion.”

Helpful Report

Posted 6 months ago

“Don’t waste your money on British Gas Homecare cover. We’ve had an intermittent boiler issue, so intermittent that it took British Gas to do three visits before they could diagnose it. Three weeks later, they ordered the part and arrived back with the wrong part. Before checking whether they had the correct part they dismantled the boiler and destroyed the part they were replacing, which rendered the boiler useless. Four days in, the boiler is still broken and we have no heating or hot water. British Gas have told us that the part is now out of stock and there is no ETA when it will become available again. Absolute diabolical service from British Gas. We have two young children and no heating or hot water. Have spent many hours on the call with BG and get the same old response that they can’t do anything. We are now considering to buy and new boiler and then claim damages from British Gas (via legal action if needs be). Read too many similar stories from other customers, wish I had read them before. Stop wasting your money on a false sense of security with a British Gas HomeCare boiler breakdown policy, as in my experience it isn’t worth it.”

Helpful Report

Posted 6 months ago

“Successfully obtained a County Court Judgement against this third-rate wreckage of skullduggery. My claim was based on them trying to bully me into a smart meter, since they are known to have adverse health effects and my doctor explicitly advised not to get one. They haven't paid me despite the court instructing them to pay me forthwith. British Gas operates like an organised crime group.”

Helpful Report

Posted 6 months ago

British Gas is rated 1.2 based on 3,115 reviews