Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

British Gas Reviews

1.2 Rating 2,700 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

1.2

Based on 2,700 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read British Gas Reviews

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 30th April 2024

British Gas 1 star review on 30th April 2024

British Gas 1 star review on 30th April 2024

British Gas 1 star review on 30th April 2024

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British gas drove me utter despair, they are the worst company ever, they don't care about anyone, only profits, they don't talk or treat us like humans or give us respect,,.even after I have left them, they are still sending me bills and stressing me out. Please if your with them, get away from them, they are absolutely terrible. I can't wait for the greedy useless company to go bust, because I believe in karma..we all can't be wrong about them. If they hound me anymore, I'm taking legal action.. Please stay away from them. Thank you..x”

Posted 2 months ago

“Stay safe, stay well away Had homecare for many years, started sending out contract engineers, late services, every time, and failed to provide the service promised. Many of the normal £35.00, compensatory payments made due to poor workmanship. Had a gas leak, landed up in hospital 3 times, with severe breathing difficulties, ignored my plea and concerns. Water leak, due to perished pipes. Got another boiler company to replace boiler, do safety checks, and I provided British Gas With images and videos, and written proof of perished pipes. Continually being asked to provide this evidence, how many more times. Over 100 days of trying to come to resolution, and was informed when ringing Centria, the claims team, that British gas is not responsible. No letter in writing, no emails, and no call from them, only a call from myself, to learn of this situation. I would prefer not to give any stars but unfortunately you have to provide one. As to people's safety, I did not know that natural gas could cause major health issues, a natural gas safety monitor is cheap enough to buy, British Gas tell you about selling you carbon monoxide monitors, but no safety as to natural gas poisoning. Stay well away, from this company.”

Posted 2 months ago

“Never join british gas they are the worst energy supplier in existance. Have terrible customer service and threaten to take you to court for failure to pay when they never send you a bill. Join them at your own risk”

Posted 2 months ago

“We are £7,636.59 in credit according to their website! We had a faulty meter and then a new meter installed in December which we thought was a smart meter but isn't so they've been estimating our day and night rates. I cannot take a day and night reading on the new meter and anyway there's no way of entering two rates in our account online. Two long webchats haven't helped. There's no knowledge - they just replied with their own cut and pasted online instructions and prompts that weren't even relevant to our meter. What has happened to British Gas??”

Posted 2 months ago

“The app is a total waste of time not been able to log in for over 2 months despite reinstalling the app-5*”

British Gas 1 star review on 12th March 2024

Posted 2 months ago

“Avoid this awful , rubbish , company that bring on so much stress , worry and time wasting. Even after a long complaint and getting the ombudsman involved we now have more problems with not seeing our usage or receiving bills. After allowing BG into our home to install a new smart meter and electric box, they even connected the off peak wire to the peak. The best customer service you can hope for is that they don’t hang up the call. Unfortunately they always do. When you complain it gives them 8 weeks to ignore you. Then you end up involving the ombudsman anyway. They do not solve problems at all and everyone you speak to tells you something different. Well done BG 👍”

Posted 2 months ago

“Awful service. Oblivious staff to their own tariffs. Sakshi had no idea what was going on. Terrible customer service from two further agents on the phone. Very rude and unhelpful. Could not explain different payment plans or tariff. £150 exit fee per gas and electricity is looking tempting...”

Posted 2 months ago

“Most suppliers install a meter and have it running right away not British gas 5 weeks from installing and still not commissioned”

Posted 2 months ago

“Friendly staff but TERRIBLE administration and smart meter was showing I owed 110k!! Ive spent HOURS trying to sort it out. Now im in credit so ive managed to escape its been a nightmare. I will never go back. Ive got to wait now 42 DAYS for my credit back. All so shockingly bad.”

Posted 2 months ago

“Appalling service.been waiting for a paper bill. On 020324 had a letter to pay on my online account.i haven't got an online account and don t want one and I haven't had the internet since july2017,I have to rely on free WiFi. I have now received two letters to pay on my online account . Ive phoned 3 times to sort this out and can't understand a word they are on about. You can't email them as it is not monitored and they have com up with an email account which hasn't existed for 7 years. They have my mobile number why can't they ring me from someone whose first language is English,after all I do reside in England.”

Posted 2 months ago

“I switched, I was wary due to poor customer service in the past. I was not informed of a 125 deposit in case I don't pay, I was not informed of this so called to cancel as in 14 day cooling off period. I got a women who sounded like she was working from home (which is fine) noise in the back ground, she was rude with poor phone service, she would not give her name, would not let me cancel and put the phone down, I think I'll go with Octopus”

Posted 2 months ago

“All I want is to pay my bill they have a smart meter reading and I also sent a meter reading my self on the 29 feb 2024 still can’t get a bill sorted all they say is 7days it’s been sent to back office very very sad in this day and age with money all you want is to know your bills r sorted and you don’t owe them anything. This is why I went on monthly payments”

Posted 2 months ago

“I would not recommend British Gas. I've dealt with other big Companies in the past they have the worst Customer Service ever. I've been trying to sort out why they've been asking for extra money on top of my monthly payments I've barely had a response back from them. On the odd occasion they've replied to my Trustpilot reviews only to send me links that don't work. Non reply addresses, texts. Their now added interest threatened me with bailiffs. I have a chronic condition all this worry has just made it worse. So l've started online proceedings to The Ombudsman. I cannot wait to leave this Company From Ann”

Posted 2 months ago

“This company are a complete joke. The people you speak to don't actually know what they're doing tbh!!! The customer service seems to be outsourced to Africa somewhere and most don't actually know what they're doing or there's a serious language barrier. The bills keep changing from one extreme to the other. I actually get stressed calling them tbh!!!! They always get things wrong (in my personal experience). You get put on hold constantly or passed from pillar to post!!!! Something that should only take 10/15mins to resolve, takes me hours. Forget it!!! This has happened numerous times for me! I'm done!!! AVOID AVOID AVOID!!!!! I'm moving to a British based customer service where people actually know what they're doing. British Gas .. really....? Whatever happened to such a well established company??????”

Posted 2 months ago

“Absolutely diabolical service, been trying 3 months to sort out my bills and smart meter. Passed from person to person, calls dropped,no continuity, don't phone back when say they will, and call centres are not British!! Absolutely appalling customer service. Have now switched supplier. Only gave 1* as no option to give 0”

Posted 2 months ago

“Such bad service 30 minutes waiting to speak to an advisor and then I gave up. Tried speaking on live chat and was 219 in queue I gave up again. What a terrible service. What’s become of British Gas.”

Posted 2 months ago

“A billing problem when changing to their new system last year. Complained to Ombudsman who upheld my complaint. I was given £100 credit, however their billing department won't correct their error on the online pdf. Therefore bill does not tally with amount being asked for. Phone customer service again today, call centre who can't hear me for background noise.”

Posted 2 months ago

“I would not give them a one star. My complaint dates back to 2022 with them and has been ongoing since I moved into our new home in 2022. We tried to change to BG for our supplier as I have been with them previously for years with no issues. I spoke to them several times over the phone between July - October 2022 to get my supplier and bill changed over to no avail. I then put in a formal complaint in October 2022 after proverbially banging my head against a brick wall with them. After months of back and throw getting new meters fitted, which did not communicate with the smart meter, then being told by the 2nd engineer that came I needed dual band meters as the distance between my gas meter and electric meter was too far apart. I waited for them to commission the meters. This never happened. I complained to the energy ombudsmen in January 2023 who ruled in my favour telling BG they must do everything possible to commission the meters. They argued back that they had been given until the end of Dec 2025 to sort all problems with customers out. I was left in limbo. I complained again to BG saying I still had no gas meter working so could not provide accurate meter readings as per their numerous emails asking. I finally got tired of waiting and paid for a log burner fire to be fitted end of March 2023, which we now use. A third engineer finally came out in June 2023 to commission meters but got a telephone call from her side saying to stop and leave and said someone else would come out. I waited and waited and finally phoned again. In September 2023 I put in another complaint to both BG and phoned the ombudsmen back to say they had still not fixed the issue. Ombudsmen said they could not do anything, as BG had until Dec 2025 to sort issues. This is ridiculous. I phoned again, complained I still could not provide accurate meter readings. After back and forth for months. An engineer came out in January 2024 told me my 3rd gas meter fitted in 2023 was faulty and would not give any readings, which is what I had been trying to tell them. He fitted new one. All of this time from 2022 to current I have ESTIMATED READINGS. Now they are saying I am £650 in debit to them, despite me not using any gas central heating since March 2023 after having log burner fire installed. Only gas I have used in this time is hot water for showers and a bit of cooking on gas hob, which does not add up to a deficit of £650. They have estimated my bill for over 18 months and will not accept my saying I have not used this much gas. This company is a joke and disgrace. I will keep fighting them.”

British Gas 1 star review on 4th March 2024

Posted 2 months ago

“Over eight weeks ago I realised I had a good amount of credit on my account. After I requested a refund I have been lied to, fobbed off and they just don't want to know. If I owed them over £700 for over two months I would probably have debt collectors at my door. Absolutely disgusting service and wish I had never signed up for their rubbish service. Avoid like the plague if you can.”

Posted 2 months ago

“They duplicated my gas direct debit, double charged me. I contacted them multiple times to correct it which they failed to do. Told me to cancel both direct debits and they would reinstate it properly which they didn’t and now keep sending more expensive bills despite me complaining multiple times. Sooo stressful and I’m so annoyed they talked me into a ‘price protection’ fixed rate contract for 12 months mainly for their appalling service and also because actually the price cap has gone down so I’m paying more than if I’d not committed. My advice is AVOID AVOID AVOID. Worst customer service and still nothing is resolved.”

Posted 2 months ago

«
1
2
...
4
5
6
7
8
»

British Gas is rated 1.2 based on 2,700 reviews