British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish AVOID!! Call centre in South Africa, one advisor tells you one thing and another something else. They tell you they have sent emails when they haven't. Ask them to send everything by post to avoid this. We were previously with the excellent PFP which went to the wall through government mismanagement. British Gas hate you mentioning PFP and the like”

Helpful Report

Posted 3 years ago

“We moved house and British Gas assured us all was fine, it wasn't. They told us repeatedly that the account was set up for our new address but then a different address appeared on our account. They tried to charge us almost £800 for a month's gas for an address we didn't live at. After a LOT of phone calls and money taken from our bank account they admitted it was their fault and we didn't even have an account with them... unbelievable... We were with SSE [who sorted everything out in under 10 minutes over the phone] British gas offered to return the money they had taken and pay us compensation for their mistakes... £9.51.... Embarrassing.. Never again, avoid at all costs.”

Helpful Report

Posted 3 years ago

“This company is a disgrace. I purchased a property with the intention to rent it out so live 300 miles away. It currently has top up meters but I requested these be changed to credit meters. I spoke to several agents in South Africa mid December - most of whom don’t know what they’re doing or talking about - and the engineer is arranged for today, 3 weeks later. Yesterday, I received an SMS with a top up code. The agent has mistakenly arranged for another top up meter to be installed, despite my having passed all the credit checks. I was told yesterday that the engineer can’t be contacted so that s/he can fit the correct meter but I can change the mode once this one is fitted. I’m still not sure if this is true. Added to this, back in December when I set up my account the agent in SA entered my email address incorrectly so I wasted a day of my precious life trying to sort that out :(((((”

Helpful Report

Posted 3 years ago

“Been trying to close my account for 2 weeks. Phone calls, website ……no response! Tried to lodge Online Complaint with BG ……you guessed it …..their website doesn’t load to advance your complaint. Disgraceful Service! Putin should take it over and start sending Executives to Gulags in Siberia!!! Useless …….except at taking your money !!!!”

Helpful Report

Posted 3 years ago

“I'm getting hassled by email and texts to pay my gas bill. I paid it a week ago by their automated telephone service and have a reference number and bank statement to prove that I paid. Try and get through to someone: there's the problem - it's impossible - and why should I have to wait for 30 minutes hanging on the phone , no doubt paying for the call for their error. Dire, dreadful, disgusting, deadbeat bunch of wankers.”

Helpful Report

Posted 3 years ago

“Had a faulty carbon monoxide detector which resulted in our gas supply being switched off - no complaints whatsoever with the service provided by SIG which was excellent - unfortunately the opposite as true when it came to British Gas. I nitially was told it would be two weeks before an engineer could visit but that was then reduced to 8 days meaning that we had no heating or cooking facilities. Unable to speak to anyone in person and felt that the chat service was totally unaccepable. Arranged to have a local gas engineer check out our appliances and am presently trying (unsuccessfully) to contact someone to cancel our home care cover which we have had for more than 20 years. Would definitely urge people not to deal with this company any longer as the level of service offered has deterioriated dramatically”

Helpful Report

Posted 3 years ago

“Still James Hardwick has not contacted me regarding my complaint showing that British gas are in the wrong”

Helpful Report

Posted 3 years ago

“Been waiting for over two months for someone to fix the smart meter, nobody has turned up on the day stated up on the date agreed. Absolute joke of a company.”

Helpful Report

Posted 3 years ago

“Terrible company! The worst customer service I have ever seen in my life!”

Helpful Report

Posted 3 years ago

“They are useless. The chief executive isn't fit for purpose and nor is his assistant. No customer service at all. They used to be very good but not now.”

Helpful Report

Posted 3 years ago

“The worse company ever!!! Absolutely terrible. I have been sent to 8 different departments that all totally irrelevant after explaining slowly in clear simple English that i need my meter wires changing.”

Helpful Report

Posted 4 years ago

“BGS customer; booked an appointment for a faulty cistern start of November. Earliest appointment they would come out was 4 weeks! Fine, covid, priorities, etc. The day comes and goes, no word from dyno, no engineer, no call from their office. Nothing. Complaint made to BGS, appt rebooked for another 3 weeks later (21st Dec)! Afternoon of the day, left a voicemail from their office, appt cancelled and rebooked for 6th Jan. I call BG and complain. Rebooked for 22nd. Afternoon of 22nd, call from the dyno office, cancelled again and moved to 6th Jan. So we will be 9 weeks into the process and zero faith the plumber will actually even show up on the 6th of Jan. In addition, the last 2 years in a row I've had to call in and complain to ensure my boiler is actually serviced in a timely manner by BG Services, instead of leaving it up to 18 months between services (used to be 12, this has been changed without consultation over time), putting our families lives and property in danger. BGS Homecare used to be a great product, it's now a total shambles and not worth a single penny, indeed it's currently costing me (money) and the environment (in wasted leaking water). Moving forward I will be putting that money in a savings account each month instead and using local tradespeople. What an abysmal state for a once great services company to reach...”

Helpful Report

Posted 4 years ago

“I recently received notification that my direct debit for gas was going up from £110 per month to £197 unbelievable so I rang on 6 Dec and was told it had been changed back to £110 and I received a letter to that effect however on 22 Dec £197 was taken out of my account leaving me penniless. When I contacted them they were unable to oblige with a refund and told me to claim it back from my bank and then pay the £110 my new payment of £110 would go out in Jan 2022 They are quick enough to increase payments but it takes a month to reduce them very poor customer service”

Helpful Report

Posted 4 years ago

“Absolute joke. Offered 22nd December appointment for a smart meter to be fitted. Slot was 8.30 am to 12.00 pm By 10.00 am I phone to ask if the engineer is on their way. Assured an engineer is on route via their system. Called at 11.50 am to say no one is coming. What a joke!”

Helpful Report

Posted 4 years ago

“I had several business energy accounts with BG. I moved them all as soon as i could due to poor customer service skills and poor understanding of their customer needs and complaints.( I had to sell one site due to an obviously faulty meter that they could not resolve due to incompetency on their part) The last account to move last week was blocked as apparently I had not given notice.I am positive that i did but with all that is going on at the moment and trying to keep a business afloat during these challenging times one would think BG would be more sympathetic but unfortunately not.They have lost thousands of pounds with my business moving ( no exaggeration) and I will never go back!Their sales team constantly call for business and cannot understand why their customer service team are so narrow minded and prepared to lose business. I am so glad the government capped the charges and that it is costing BG.It is so well deserved! Get a grip of your ridiculous contracts which keep folk tied in so you can rip them off.There is no need for this greed!”

Helpful Report

Posted 4 years ago

“I stayed in my 2 bedroom flat from 21/10/21 to 13/12/21 ! And it's just electric I used for all! I leave there me and my 2 yr old boy! They charge me £90 in November and £90 in December! And now they send me a final bill of £199.72. The is really rubbery and criminal! How can they charge for one person and 2yr old boy in a flat! This is a disgrace! And shocking to humanity! They called themselves number one. I think its number zero (0) . Absolutely shocking.”

Helpful Report

Posted 4 years ago

“Let me start by saying.... as far as they are able BG staff have been kind, helpful and professional on any occasion I have had to deal with Customer Service there. Yet, I draw your attention to the first part "as far as they are able"! The greedy (let's face it - thieves) owners and share-holders wish it that way. These people have no care for other people, least of all their customers, less the service the customers provide to these scum. Ownership of this company control the way Customer Service operates and limits their ability to deal with real problems. Simply... problems cause these (and I'm being complementary here) parasites money. My issue is this, tried to leave at least 4 times. Initially BG would not let me go, and when I did get free they pulled me back without my consent from my new company. Not happy with that they've just presented me with a £130 bill for one month (ESTIMATED), when my usual is about £25 with any decent firm.”

Helpful Report

Posted 4 years ago

“This complaint has gone on for a while the complaints manager has not rang me back what a joke”

Helpful Report

Posted 4 years ago

“Why do I pay 15 pound a month to have BG replace and fix any issues for 6 weeks I have had no hot water we have taken days off to.wait for them and now 3 cancellations today was an hour before their.slot was up.... fuming and were were advised they wouldn't cancel a 3rd time we are priority apparently they will come Friday so cross right now”

Helpful Report

Posted 4 years ago

“British gas made a mistake & Won't pay back the money it cost for an unnecessary repair the engineer made the mistake & it raises a question are British gas putting lives at risk”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,208 reviews