British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,246 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,246 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have dealt with in my entire life, I gave them a one star only because I can’t give a review without nominating at least one. They fitted New Boiler , workmanship was deplorable. after sales is even worse, still trying to get them to resolve our issues. Take some advice, find a local Gas Registered Installer whom has a history of good reviews and satisfied customers. Boot British Gas into touch.”

Helpful Report

Posted 6 years ago

“I first moved into my flat 10 years ago and soon after was issued with a gas bill for almost £500, even though the flats were newly built! I don’t like gas and my son fitted my ELECTRIC oven into my kitchen..After 2011 approximately I started to receive gas bills quarterly and rang numerous times explaining that I neither had a metre nor used gas..In approximately 2014 I received a bill for £450... I rang again and again getting told that I had a metre in my flat ( I didn’t) and that this was for a standing charge..Eventually I found out that they had installed a metre in a chamber not even near my block! On finding this out I asked for it to be removed immediately but waited ages (My elder sister at this time was terminally ill and I was helping with her care) until finally an engineer was sent to remove it. The metre read 000000 usage! Recently I received yet another bill for £249.20 threatening a default notice ( I was issued with a CCJ for the last bill) so now I’m ill and still I’m getting nowhere with them! It’s been ten years of this....The stress, injustice and outright malfeasance of this company is beyond words!”

Helpful Report

Posted 6 years ago

“Pretty similar to what others have said. Paying for boiler servicing and waiting nearly 2 months. Just had another call saying I'll have to wait another 2. Pretty shocking they get away with it...”

Helpful Report

Posted 6 years ago

“Continually cancelled service appointments on our boiler / fire, despite taking huge monthly d.debit payments. They are a business who have to observe the laws of the land like any other, yet arrogantly feel they are untouchable. They quoted page 28 of their terms and conditions (which they have never supplied), thus: no refunds. Any other business operation with such "sharp" practice would be sweating on a court appearance. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Almost impossible to contact them if have a problem, website doesn’t take you to what you’re looking for. Agreed to do their survey after but was cut off after the first question when I said I was very dissatisfied! Even more so now”

Helpful Report

Posted 6 years ago

“The worst EVER, you call 50 times on the same issue, they tell 50 different things on the same issue. I regret ever using it.”

Helpful Report

Posted 6 years ago

“Just had homecare cancelled because wouldn’t pay 800pounds for power flush”

Helpful Report

Posted 6 years ago

“@BritishGasHelp No one should pay for your abysmal service and i will be adding reviews as our boiler has brokendown and left us without hot water and heating. The best you can offer is an engineer in a weeks time 30/1 and for me to buy electric heaters and not wash! @ofgem”

Helpful Report

Posted 6 years ago

“Can never log on !!!! British Gas online is the same!! Truly pathetic”

Helpful Report

Posted 6 years ago

“They are bullies,rude Dont care about customers and all that is putting it mild.They do not listen to you send debt collectors to wrong people and will not arrange a new contract when they say they will then blame you the customer.I tried to change supplier they refused it for no reason.I told them for 5 years the bill in wrong name every year to no change.A tenant ran away from my shop they made me pay as landlord did not care fined me huge they made me pay.The list goes on and on Well done,British has you must need the money more than your customers do.If I could do minus stars I would.”

Helpful Report

Posted 6 years ago

“BG installed new boiler and hot water tank which leaked causing damage for which I am still waiting for compensation over 2 months later.”

Helpful Report

Posted 6 years ago

“Customer service is non existent, no weekend telephone number to call despite the fact that the majority of their customers are bound to be people that work weekdays and despite the number of people on twitter saying how ridiculous this is. I haven’t got the bottom of my issue after 6 months and now I have no gas. To top it all off, it’s a Sunday, so I cannot contact anyone from British Gas over the phone. What a joke!”

Helpful Report

Posted 6 years ago

“I have a very bad experience to be the customer of British Gas. Very poor customer service and very rude behaviour of the staff attending the customers. British Gas has created big hell for customers on pay as you go by refusing taking payment through PayPoint. Now a person has to walk miles and miles to find a bloody Payzone. This is a ruthless company every customer should quit out of it.”

Helpful Report

Posted 6 years ago

“As a new customer who as part of the contract was asked to apply for a smart meter in the first 3 months, it’s impossible to get through to British Gas. Their phone lines are not even open Saturdays and the online live messaging system never sends replies. My connection isn’t due to to start until end of this month (Jan 2020) this lack of communication before even fully on board is a big worry as I haven’t got the patience, nerves or energy to get involved with a supplier that may be frustratingly difficult to get hold of when I need them.”

Helpful Report

Posted 6 years ago

“Trying to get gas installed was a total nightmare. The phone number in the paperwork was dead, they didn’t have a clue what they were doing when we finally got through. The surveyor from cadent said British Gas selected the wrong meter box, we had to call British Gas to try and get it changed on the order. Yet again, they seemed clueless. Shocking service!”

Helpful Report

Posted 6 years ago

“Booked a boiler service back in November 2019 for 15 January 2020 for an 83 yr old who lives on her own . I get a call from her yesterday ( 15 January ) British Gas not turned up , after phoning them last night which took 20 mins to get through I’m told the slot I had the printed confirmation for didn’t exist, next available slot is 17th March 2020 , I said not good enough. Phoned back again today 17th ( this time took 40 mins to get through ) faced with a rude member of their so called team tried every excuse in the book to pass the blame to all but British Gas , basically told 17th March is next date so tuff , I’ve started a complaint against them but will not be holding my breath, company is a total shambles along with its inexperienced staff who haven’t a clue how to speak to the customers who pay their wages , the sooner I can get my mom swapped away from this terrible company the better . Just a warning to others , keep clear of BRITISH GAS !!!!! A disgrace.”

Helpful Report

Posted 6 years ago

“Trying to leave yet trying to give you a reading via your website or chat service is impossible I despair no wonder I want to go over to bulb roll on the 24th”

Helpful Report

Posted 6 years ago

“Appalling customer service from a once top of the league company but alas no more. As a customer for 35yrs the company have gone downhill massively and i had a shocking experience on the telephone like one of the other reviewers. I also saw on my online account they was planning on increasing my electricity direct debit by a further £100 a month and i had to ring to tell them it had been calculated wrong as there was payments not credited to my account which they had not allowed for. It was a uk customer services issue but i was put on hold for quite a while why the adviser so called reckoned up my consumption , only to be transfered to a collection team without my knowledge then harrased by a toe rag who thought i was an easy target because im widowed and he made me feel like a criminal. We ended up arguing and i put the phone down on him with nothing resolved and i was very upset and shaken at the ruthlessness of this arrogent man. I can imagine an elderly person would be scared and distraught and feel bullied with staff who stoop so low. Cocky in my opinion. Anyway i promptly made a complaint about him and the previous adviser who put me through probably because she couldnt handle the enquiry. I am now awaiting the outcome of the complaint but Im afraid theyve lost my custom as a result of this telephone call experience. They used to have a customer services team they could be proud of who was polite and helpful but most of all staff who could do their jobs, was motivated and helped the customer and resolved any issues. Now they resort to bully boy tactics and imposing fear on vulnerable customers. This is a big step back from british gas. No wonder customers are leaving in their thousands. Money will spend anywere and loyalty means nothing to them anymore.”

Helpful Report

Posted 6 years ago

“British gas are a very terrible company, they do not pro actively deal with complaints, mine has been ongoing since August 2019 of which they closed without consulting me and re-opened in September 2019. I have phoned up on several occasions and asked for an update on my complaint to be told that someone will call me back. this never happened and lead to them entering my property with a warrant (due to dispute) and changing my meter. Money has been coming off my account in lump sums and they are now claiming nothing has been coming off. i will never personally use them again in my life. stay away for your own good. company clearly acts under handed.”

Helpful Report

Posted 6 years ago

“I am a customer of has Utilla Energy a existing up and running company I was informed by British Gas that they will be taking over my energy supply.. I finally got through to an agent he refused to let me cancel this fictitious contract. So I have never agreed to become a customer of British gas and they are refusing to let me cancel their so called a contract They also told me I need to inform my existing I have informed them but keep getting e-mails saying welcome to British Gas! I don’t want British gas who can blame me after reading so many bad reviews on this site.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,246 reviews