“Been with BT for 1 year and we had to cancel out a few months before it ended because we was not getting the full internet service of 8mb and regular tests displayed 0.01mbps with frequent disconnections. I was quite fumed and customer service could not help with anything, not even upgrade or send engineers. I know its not my property thats the problem because i had no problems with virgin before.
Furthermore we were charged £200+ For early termination of contract, of course its not worth doing that but the service team said we wont get charged anything for leaving early which is what we did unfortunately. We tried to get a record of this evidence but BT did not record the conversation, how smart and dirty of them! Anyway, i got a letter recently with BT saying we owe them £90, to be honest thats just a joke, they've already taken £200 off our direct debit without consent! So everyone, dont join BT for heavens sake and find an honest provider elsewhere, they offer better internet and even cheaper deals!”
“MOST DISHONEST AND CORRUPT BULLYING ORGANISATION I HAVE COME ACROSS - I WARN YOU TO CHECK EVERY TRANSACTION WITH A FINE TOOTHCOMB AND SET ASIDE MANY HOURS AND A SPARE LINE TO MAINTAIN CONTACT”
“Con !!! After 14 years with BT - a shockingly high broadband account (not even high speed fibre optics) - a phone call to offer us FREE bt sports - resulted in a renewal of our disgusting contract !!!!!!!! Our own fault for trusting the sales person and not reading the TS & Cs - but I know it was not told to us !!!! They should be investigated!!!”
“I have ordered the BT Infinity 2 package. The BT engineer did not turn up and their customer service person was really rude with his 'Im sorry but this is not our fault' and I can wait another 2 weeks+ for the engineer - and even than he cannot guarantee that they will show up...That is the best he can do! Real time waster and cannot believe that this sort of trading is allowed. They hold me as a hostage now as Im still within a contract with my phone line and it is quite expensive to break the contract (£96 I think they said). Nice one BT! I could rant forever but hey ho - lets move on and take my customs somewhere else and leave as many negative reviews all over the internet instead :) I cannot comment on the actual speed and reliability of service (for obvious reasons) so gave them an estimated 1 star (expected average :)”
“I've filled in this form several times. Was told I should phone customer service. Who told me to fill out the form. Just going round in circles. complete utter disgraceful customer service”
