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BT Reviews

1.4 Rating 836 Reviews
9 %
of reviewers recommend BT

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BT 1 star review on 3rd July 2026
Cecilia Lawson
BT 2 star review on 19th February 2026
Anonymous
BT 2 star review on 18th October 2025
Ace Thornton
BT 1 star review on 9th October 2025
Elisha
BT 1 star review on 30th August 2025
Christina
BT 1 star review on 29th June 2025
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BT 1 star review on 1st June 2025
Josie West
18
Anonymous
Anonymous  // 01/01/2019
“Some of my friends told me to avoid bt because the customer service was so dire, btcare. I said 'how bad could it be?' Well, now I know. 1 week without tv, internet of phone, diabolical. grrr leaving when the contract is up, avoid at all costs”
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Posted 12 years ago
“nothing from BT customer service and still no fone, internet or tv. Apparently no service for a week. Cant believe I pay for this.”
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Posted 12 years ago
“I'm still waiting for this call! Which does not surprise me one bit with your joke that is customer service”
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Posted 12 years ago
“Finally changed from TalkTalkCare to BT uk. All because of the pish customer service by Talk talk.”
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Posted 12 years ago
“I went from sky to BT about 3 weeks ago. BT broadband is so much better, but customer service is sooooooooo shockingly poor”
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Posted 12 years ago
“Great customer service today from the Call Centre in upgrading my Broadband. To infinity and beyond! Thanks for your help.”
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Posted 12 years ago
“BT broadband in rural Staffordshire not good and customer service appalling”
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Posted 13 years ago
“broadband issues yet again! And as usual customer service from bt is atrocious! Broadband speed is 0.21mbs, not real broadband eh?”
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Posted 13 years ago
“Bt sucks bigtime broadband ordered 21 aug still not connected after so many bt cock ups abismal customer service”
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Posted 13 years ago
“Anyone know of any BT broadband problems in the manchester area. Been without internet for 2 days now, customer service is appalling! Not helpful at all”
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Posted 13 years ago
“Its safe to say we've had an absolute nightmare with our broadband. I'd like to thank BT for terrible customer service.”
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Posted 13 years ago
“A BT worker was outside 30mins ago & since he left my broadband has No Internet Service.”
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Posted 13 years ago
“broadband, phone, digital TV and mobile products from BT - Appalling customer service - Must be the UK's most hated help line”
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Posted 13 years ago
“so slow!! i was on their most expensive package but couldnt watch anything on iplayer or netflix it would keep freezing and was impossible. then they told me i was using up too much speed and tried charging me extra even though i was on "unlimited" . i am now on virgin cable and its just so much better 100x faster plus cheaper”
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Posted 13 years ago
“bad”
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Posted 13 years ago
“Terrible customer service and lying sales people. Wouldn't use their service again if it was free.”
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Posted 13 years ago
BT is rated 1.4 based on 836 reviews