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BT Reviews

1.4 Rating 807 Reviews
9 %
of reviewers recommend BT

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BT 1 star review on 30th August 2025
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BT 1 star review on 29th June 2025
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BT 1 star review on 1st June 2025
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BT 1 star review on 28th May 2025
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BT 1 star review on 27th May 2025
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BT 1 star review on 22nd May 2025
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BT 1 star review on 15th May 2025
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Anonymous
Anonymous  // 01/01/2019
No landline for a week now and still no update. Poor customer service and unhelpful staff BTCare a change of providers is on the cards
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Posted 11 years ago
I've filled in this form several times. Was told I should phone customer service. Who told me to fill out the form. Just going round in circles. complete utter disgraceful customer service
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Posted 11 years ago
why oh why is your internet AND customer service so poor?
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Posted 11 years ago
Ended yesterday on an astounding note... some excellent customer service from BTCare. Credit where due.
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Posted 11 years ago
long story short - we're canceling btinfinity for poor customer service, and it isn't even been hooked up yet.
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Posted 11 years ago
Appalling customer service from BTCare who think it is ok to slam phone down on their customers
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Posted 11 years ago
Very bad customer service! why did I switch? 1 week, 3 requests and no call, no follow-up.
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Posted 11 years ago
Worst customer service I have ever experienced. Your service is dreadful all round.
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Posted 11 years ago
I reported my problem and a couple of hours later it was fixed! Brilliant customer service from the call centre :)
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Posted 11 years ago
SO angry with you lot right now! No redbutton service for months, formal complaint ignored! What's happened to your customer service?
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Posted 11 years ago
I am absolutly appalled at the service I have received over the last month along with the rude customer service!
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Posted 11 years ago
Some of my friends told me to avoid bt because the customer service was so dire, btcare. I said 'how bad could it be?' Well, now I know. 1 week without tv, internet of phone, diabolical. grrr leaving when the contract is up, avoid at all costs
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Posted 11 years ago
nothing from BT customer service and still no fone, internet or tv. Apparently no service for a week. Cant believe I pay for this.
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Posted 11 years ago
I'm still waiting for this call! Which does not surprise me one bit with your joke that is customer service
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Posted 11 years ago
Finally changed from TalkTalkCare to BT uk. All because of the pish customer service by Talk talk.
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Posted 11 years ago
I went from sky to BT about 3 weeks ago. BT broadband is so much better, but customer service is sooooooooo shockingly poor
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Posted 11 years ago
Great customer service today from the Call Centre in upgrading my Broadband. To infinity and beyond! Thanks for your help.
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Posted 11 years ago
BT broadband in rural Staffordshire not good and customer service appalling
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Posted 11 years ago
broadband issues yet again! And as usual customer service from bt is atrocious! Broadband speed is 0.21mbs, not real broadband eh?
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Posted 11 years ago
Bt sucks bigtime broadband ordered 21 aug still not connected after so many bt cock ups abismal customer service
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Posted 11 years ago
BT is rated 1.4 based on 807 reviews