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BT Reviews

1.4 Rating 815 Reviews
9 %
of reviewers recommend BT

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BT 2 star review on 18th October 2025
Ace Thornton
BT 1 star review on 9th October 2025
Elisha
BT 1 star review on 30th August 2025
Christina
BT 1 star review on 29th June 2025
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BT 1 star review on 1st June 2025
Josie West
BT 1 star review on 28th May 2025
Delphia Truman
BT 1 star review on 27th May 2025
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16
Anonymous
Anonymous  // 01/01/2019
great customer service just now by Josh in your Accrington Billing Centre. Needs a pat on the back/well done from his line manager
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Posted 11 years ago
can you tell me why Bt customer service is the worst I have ever encountered. they are the biggest load of crap I have come across
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Posted 11 years ago
Never ever received customer service as bad as I have tonight from BTCare, transferred 4 times and spent 8 hours on phone over 3 days!
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Posted 11 years ago
Worst customer service I've ever had. Deliberately make getting help hard. Can't wait to get rid
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Posted 11 years ago
About 3 years too late I'm afraid, appalling customer service when I was with you. Sounds like it's not improved much.
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Posted 12 years ago
I always thought that the reason BT charged more was their customer service was superior. It seems I'm wrong.
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Posted 12 years ago
this is why I stopped all my BT services 4 years ago, the absolute worst customer service.
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Posted 12 years ago
BTCare are awsome at customer service, no fault
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Posted 12 years ago
No landline for a week now and still no update. Poor customer service and unhelpful staff BTCare a change of providers is on the cards
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Posted 12 years ago
I've filled in this form several times. Was told I should phone customer service. Who told me to fill out the form. Just going round in circles. complete utter disgraceful customer service
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Posted 12 years ago
why oh why is your internet AND customer service so poor?
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Posted 12 years ago
Ended yesterday on an astounding note... some excellent customer service from BTCare. Credit where due.
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Posted 12 years ago
long story short - we're canceling btinfinity for poor customer service, and it isn't even been hooked up yet.
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Posted 12 years ago
Appalling customer service from BTCare who think it is ok to slam phone down on their customers
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Posted 12 years ago
Very bad customer service! why did I switch? 1 week, 3 requests and no call, no follow-up.
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Posted 12 years ago
Worst customer service I have ever experienced. Your service is dreadful all round.
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Posted 12 years ago
I reported my problem and a couple of hours later it was fixed! Brilliant customer service from the call centre :)
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Posted 12 years ago
SO angry with you lot right now! No redbutton service for months, formal complaint ignored! What's happened to your customer service?
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Posted 12 years ago
I am absolutly appalled at the service I have received over the last month along with the rude customer service!
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Posted 12 years ago
Some of my friends told me to avoid bt because the customer service was so dire, btcare. I said 'how bad could it be?' Well, now I know. 1 week without tv, internet of phone, diabolical. grrr leaving when the contract is up, avoid at all costs
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Posted 12 years ago
BT is rated 1.4 based on 815 reviews