“The flavours and quality are great. I’ve enjoyed everything I ordered.
The only negative I have is that the use by dates are too close. You don’t have much to use your products.”
“Everything came very quick and was just what I ordered! Only issue is the fructose syrup was leaking. A covering for it would be nice, but an easy fix! More flavors would be awesome and I'd love to order in bulk!”
“Im in love with this brand will definitely so another order when i can. Packaging was soo pretty and nothing broke would love a metal straw please restock”
“I love having a jug of brewed black tea in my fridge, it makes my morning bubble tea so quick and easy to make. I would love an option to not get the fructose in the packs. The flavour syrups taste exactly the same as you get from an expensive shop front. Wish the syrup bottles were bigger and came with a pump nozzle (like coffee syrups). The toppings are just perfect too. This is such a great value for money option for at home bubble tea. Love It!”
“Love the varieties, but prices can be a bit pricey if not buying in large amount. I think the Thai milk tea can be a bit better (still not as tasty as ones from the shop), but my partner really likes the fruit teas.
And I'm confused about the creamer - in my first order I got the dairy-free creamer, but in my next order for some reasons the creamer has milk now. There's no notice on the website about the change, is all the creamer has milk now? A notice would be good, considering many people are lactose intolerant.
Also, more sustainable packaging will be great too. Hopefully all your soft plastic containers are recyclable with Red Cycle in Australia.”
“My wife loves this. She thinks the strawberry tastes just like what she gets from Chatime so loves that.
I buy the tropical flavour from Chatime so you don’t have an option for me. If you can have something as delicious as topical on the menu it would be a solid 5 stars.”
“Products are awesome! Love your work, just a small feedback with customer service. It takes a long time to get an issue resolved. Maybe have more people on customer service or have a phone line to call? Would be more helpful, other than that great products.”
“Really great tasting tea! The only annoyance I have is that it takes so long to make a cup of bubble tea. Is there any way to reduce the time to cook the pearls?”
“Love that I can make bubble tea whenever I want it and can take it anywhere in the BBT cup. Also would like to see some sugar-free options available.”
“I really enjoyed the fruit tea kits! It tastes really good. I would suggest however, to have better packaging for international deliveries because both my packages the fructose syrup exploded in it. My package came very sticky. Besides that, I enjoyed it a lot!”
“It's tasty and the variety is perfect for everyone I've recommended the site too. I would encourage either instruction sheets for some physical cards to in each order for unique mixtures or even basic how to instructions.”
“Excellent overall! The only complaint is that the brown sugar syrup was nearly impossible to open as a little bit had leaked out in transit. The brush for washing the straws of the cup is not long enough to clean the inside from one end of the straw. Otherwise, perfect!”
