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Bulb Reviews

4.1 Rating 3,920 Reviews
77 %
of reviewers recommend Bulb
4.1
Based on 3,920 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Very responsive and sort problem out
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Posted 2 years ago
I have been with bulb now for a few years and always been happy with the service and I get my bills every month which suits me and they keep me updated on everything that is changing
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Posted 2 years ago
I was informed that my meter was due for a routine meter exchange due to its age. I was asked to send a photo of the meter to confirm what type was required. An appointment was made and I was advised that if the engineer attended and could not gain access I would be charged a £30 fee. At the allotted time the engineer arrived and was shown the meter, he said he didn't have that type and after phoning around could not source one. So, after wasting my time reserving a 4-hour time slot for the work to be done I think that I'm due a £30 fee. After writing my previous 1-star review I was surprised to be contacted by the Bulb customer review team to deal with my old problem meter. From my experience with another large energy supplier, I presumed that my first review would be just filed. To cut a long story short my review was taken on board by Mr. L. and dealt with all aspects of what turned out to be more involved in that a change of meter type and therefore a change of account was required. I was pleased that I only had to deal with one person throughout and so now give Bulb a 5-star rating and award and Mr. L. my customer Service champion award for 2022.
Helpful Report
Posted 2 years ago
Hi 👋 Thank you for writing your review of Bulb on Reveiws.io. I'm sorry for your experience with your meter installation not being able to go ahead. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd
Posted 2 years ago
Staff very friendly znd helpful. Keep your up to date on everything
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Posted 2 years ago
Decent pricing. Communications are superb with regular updates that are accurate and informative. Super friendly app that helps you stay in control. Great job!!
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Posted 2 years ago
Excellent service , highly recommend BULB !!!!! 5 stars ⭐️⭐️⭐️⭐️⭐️
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Posted 2 years ago
Excellent service. Answered promptly, very helpful and sorted my issue straight away.
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Posted 2 years ago
Excellent, prompt, polite service whenever I have sent an email . No complaints whatever.
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Posted 2 years ago
Excellent service , highly recommend BULB !!!!! 5 stars ⭐️⭐️⭐️⭐️⭐️
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Posted 2 years ago
No problems with Bulb.
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Posted 2 years ago
Very helpful and responsive
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Posted 2 years ago
So quick to respond and actually do they say they’re going to do unlike British Gas! Brilliant provider.
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Posted 2 years ago
Quick to help with friendly customer service
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Posted 2 years ago
Quick to help with friendly customer service
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Posted 2 years ago
We have never had a problem with bulb 💡 . Not like we had with BG.
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Posted 2 years ago
Bulb is very good and will help if you have health conditions etc, easy and friendly to talk to as well. I’m happy using bulb.
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Posted 2 years ago
Had to ring bulb why a lovely helpful lady in the end of the phone …
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Posted 2 years ago
Each time I've had to talk to Bulb the staff have been exceptional in listening, help and advice and always seem to go the extra mile.
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Posted 2 years ago
I really don't want to be taken over by octopus as bulb have been an outstanding energy company and don't deserve to be allowed to fold Thank you so much a very satisfied customer.
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Posted 2 years ago
I have had no problems dealing with Bulb, I like the way their e-mails are set out they seem to be cheerful.
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Posted 2 years ago
Bulb is rated 4.1 based on 3,920 reviews