Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient operator”

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Posted 2 years ago

“Roma did an excellent job answering my query which was resolved to my satisfaction”

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Posted 2 years ago

“Amazing customer service from Katie. Thank you very much.”

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Posted 2 years ago

“Excellent staff member that sorted out our problem with minimal fuss thankyou.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Really easy and clear communication.”

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Posted 2 years ago

“Very easy to use and helpful”

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Posted 2 years ago

“Had a few issues but got sorted easy after talking to right person. Shame that bulb is going as my partner was going to join u to. Many thanks”

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Posted 2 years ago

Hi Sean, Thanks for sharing your Reviews.io review. I'm very sorry to hear that you’ve had problems receiving your Energy Bills Support Scheme payment. We understand that these are very difficult times that we’re in currently. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. Looking at your account I can see that your EBSS payment was added to your meter on 11 December. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution.

Posted 2 years ago

“Was very frustrating over the last 6 months could not go into my account, I then find problems that need sorting out, them 2 weeks ago whoopee at long last we are able to enter our account. Immediately I telephoned for help and within 2 days the gentleman I was dealing with sorted our problem out immediately. RARE THESE DAYS. Thanks for your brilliant support”

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Posted 2 years ago

“Great at helping us out on electricity but not gas which is so high at the moment ,it would be gratefully recieved”

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Posted 2 years ago

“After many tentative to use the chat I finally contact the help center which was very helpful”

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Posted 2 years ago

“Very helpful and understanding and think of their customers I have no bad reveiws about bulb great team great communication thanks for everything 😊”

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Posted 2 years ago

“Bulb provides great service, is always helpful, with very clear information.”

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Posted 2 years ago

“Email enquiry regarding refund was dealt with in minutes . Response was very efficient and friendly. Refund arrived in a few days. Perfect!”

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Posted 2 years ago

“Found Bulb easy to deal with good Customer Service. I like feeling in control of my account. You have been a very good company to deal with.”

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Posted 2 years ago

“I’ve been with Bulb for over four years now and have no cause to complain about them at all. My bills were very low for ages until all the price hikes, and then, of course, they had to go up. Bulb have obviously added the fuel discount allowance now, but they have also lowered my bills again without being asked because I have accumulated a certain amount of credit. I would recommend Bulb as a company.”

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Posted 2 years ago

“Never had any issues at all with you. Great service and friendly staff.”

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Posted 2 years ago

“Bulb have always acted quickly on all communications and staff are very polite and respectful”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews