Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic!”

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Posted 4 years ago

“Fantastic!”

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Posted 4 years ago

“Seems very good customer service. Slightly disappointing to receive a price increase within a couple of months of joining bulb. But seems very efficient so far.”

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Posted 4 years ago

“I'm with bulb since last 2 years.but it was very reasonable before but now I'm planning to switch as its costing me double with keys usage.”

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Posted 4 years ago

Hi there, We're sad to hear you're thinking of leaving. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. It may be possible to switch from key meters to direct debit, please send us a message to feedback@bulb.co.uk and we can take a look into it for you if this is something you'd be interested in. Thanks!

Posted 4 years ago

“Such a seamless switch from Britis Gas to Bulb. Plus I feel in control of my account with Bulb”

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Posted 4 years ago

“We changed to bulb as they were the cheapest 2 days later they put there prices up”

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Posted 4 years ago

Hey Julie, We’ve had to increase our prices because the cost of supplying energy has increased significantly. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. If this goes down again we'll pass these savings on to members! We've written more about it here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 but please get in touch with us at feedback@bulb.co.uk if there's anything we can help with

Posted 4 years ago

“Re-joined Bulb after an acrimonious spell with another supplier. Bulb have one tariff for gas and one tariff for electricity. Readings are simple to input once a month or they will supply a smart meter. I would have awarded five stars other than the fact that that there have been two price hikes since I re-joined in March Maybe not the most competitive but certainly easy to deal with - and thats what really matters”

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Posted 4 years ago

“an easy to switch to company with great customer service”

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Posted 4 years ago

“We have received excellent service from bulb from the start. Highly recommend them.”

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Posted 4 years ago

“Communication very good and pricing very competitive”

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Posted 4 years ago

“Very easy to work the online payment everything is easy to do no problems very pleased”

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Posted 4 years ago

“Great service. Great pricing.”

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Posted 4 years ago

“Effective performance company to be a customer of. Would recommend others to view offers.”

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Posted 4 years ago

“Excellent customer service but prices going up again.”

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Posted 4 years ago

“Simple and very reasonable prices.”

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Posted 4 years ago

“From first enquiring about Bulb, their service has been superb! Many thanks.”

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Posted 4 years ago

“Cheapest provider ive been with”

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Posted 4 years ago

“No customers services what so ever. Started off being cheap but have put there prices up more times than other providers.”

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Posted 4 years ago

Hi Stephen, we're sorry to hear you haven't had a good experience with our customer care. We increase our tariffs along with the cost of wholesale, as our costs reflect the true cost of energy. Since this has increased lately, we've had to change our prices. Can you email feedback@bulb.co.uk and we'd be happy to take a look at any issues you may be having? Thanks

Posted 4 years ago

“good communications , pity I have had 2 increase with them since changing in March of this year....”

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Posted 4 years ago

“Very good communication between Bulb and customer. Keep you informed every month of usage etc.”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews