Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“two price increases in two months .need i say more.”

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Posted 4 years ago

Hi Jeffrey, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to demand after lockdown. Because of this, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“I'm with Bulb for both Gas and electric, fab customer care and provider”

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Posted 4 years ago

“Administration very efficient.”

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Posted 4 years ago

“Bulb are excellent, I have only been with them for a few months, wished I had joined them earlier. Would recommend them to everybody.”

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Posted 4 years ago

“Good service so far”

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Posted 4 years ago

“Quite a lot cheeper in the long run”

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Posted 4 years ago

“Usually available and helpful if you need to contact them. If you don't have a smart meter, they send you a reminder to send in your usage. Not happy about the price rise but it seems they are all increasing their prices.”

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Posted 4 years ago

“Bulb seem to pride themselves on service at the best cost. I always have found the team at Bulb very easy to deal with including clearly worded administration and communications, which, combined with their very competitive pricing of energy supplies, makes them number one for us. They deserve to thrive and will continue to provide the best service in the future.”

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Posted 4 years ago

“Very easy to change to,keeps me well updated with emails very pleased”

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Posted 4 years ago

“A really easy switch over from my old provider. Good to see monthly how much fuel I have used and how much credit left .”

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Posted 4 years ago

“Made transition from previous supplier very easy”

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Posted 4 years ago

“Easy to talk to on phone Very reasonable prices”

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Posted 4 years ago

“Not overly impressed with Bulb, within two weeks of switching to bulb they put there prices up . There prices have just goon up again. I wouldn’t recommend them!”

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Posted 4 years ago

Thanks for getting in touch, We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. We've explained in a bit more detail on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21

Posted 4 years ago

“Very good service thanks from tony”

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Posted 4 years ago

“Not happy with the service what do ever and feel like I’ve been trapped into a contract!! Not happy at all!!!!!!”

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Posted 4 years ago

Hey Scott, sorry to hear you've had a poor experience! We don't hold members to a contract so they're free to switch away if they want to- the only time this might be stopped is if there is a large accrual of debt on an account. We'd be happy to take a look for you- can you email feedback@bulb.co.uk with an outline of your issues? Thanks!

Posted 4 years ago

“They are the best company we have had for gas & electric. They give us a good deal & when we moved, they contacted all the companies the previous owners had & told us what was happening along the way! We wouldn't choose anyone else.. Bulb, keep up the good work!”

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Posted 4 years ago

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Posted 4 years ago

“I have been with Bulb for approximately 4 years and found them very good, they seem to be a very genuine company to be with.”

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Posted 4 years ago

“I am very pleased with the service I get with bulb.I have just moved house ,and bulb have moved with me.”

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Posted 4 years ago

“I am a very new customer with Bulb. So far, all good. I have received updated emails from Bulb - everything I need to know. Thank you Bulb, I trust this will continue......”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews