Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorted out the issue once informed that the problem had reoccurred overnight resolved”

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Posted 3 years ago

“Used online chat to discuss credit balance. Very easy and quick response.”

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Posted 3 years ago

“I think bulb are a fantastic company and so very understand ing about thier customers I wud never leave bulb and would recommend all to this company even though its hard tomes they still go out thier way to help as nest as they can👍🙏🙏🙏🙏”

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Posted 3 years ago

“Great app, easy to use, good rates, no hassle since been with them 👍”

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Posted 3 years ago

“I’ve been with Bulb for around 6 years now. I love their environmental policies & relaxed way of doing things - I’d never go back to one of the big boys”

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Posted 3 years ago

“Very happy”

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Posted 3 years ago

“Keep me up to date with my fuel usage with a smart meter and monthly emailed accounts. When I've needed to speak to anyone in person has always been helpful.”

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Posted 3 years ago

“Good system, prompt notifications.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“I’ve been with bulb for some time now, I’ve found them cheaper than sse who I was previously with. But I think it depends on how many people are in your family, obviously more people you gonna use more electricity, vice versa. I’ve had no reasons to complain about the company so far”

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Posted 3 years ago

“Very efficient and clear”

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Posted 3 years ago

“Fantastic energy company Highly recommended.”

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Posted 3 years ago

“Very happy so far no problems. Do monthly meter checks and they email your monthly bills.”

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Posted 3 years ago

“I am happy with the transparency of the billing system and easiness of submitting the readings.”

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Posted 3 years ago

“I have been with Bulb for a few years and am still very satisfied with them. Excellent on line account. Very easy to use their website.”

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Posted 3 years ago

“Considering Bulb was taken over by the government authority before they went bust, I reckon that my electricity costs are reasonable. For my 5 bedroom house, I pay approx £70 monthly”

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Posted 3 years ago

“Bulb has always given me good service and has been prompt and helpful and friendly when I have asked for assistance”

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Posted 3 years ago

“I switched to Bulb in February 2019 following continual battles with my previous suppliers making frequent errors. Since I joined Bulb, they are nothing like any other energy provider I have used. Firstly, their website is simple to access and use. So simple, it makes their competitors appear old-fashioned. When I engaged with Bulb via the telephone, I was shocked at how quick they answered my call. Furthermore, the call handler was competent, engaging and capable. I was so impressed I recommended Bulb to friends on family; I was awarded £50 for each new customer I referred to switch. In addition to engaging with Bulb representatives by phone, I am impressed by how easy it was to apply for the Government's Warm Home Discount scheme. Furthermore, after the Government announced increases in wholesale fuel prices, Bulb proactively contacted me. Bulb referred me to Citizen Advice, who subsequently processed an application and secured additional funding for my gas & electricity costs. My previous energy suppliers had never proactively informed me that I was entitled to financial support even though they knew I was receiving a low income. This is a prime example of how Bulb is utterly different to its competitors; proactive, competent, and did what they said they would do.”

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Posted 3 years ago

“Having been with Bulb since October 2018, enjoyed their friendly emails and was so sorry to see them fold. Do hope they can still carry on, albeit the government helping out at the present time Like their one charge only, no traps or hidden costs Sylvia”

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Posted 3 years ago

“No exit fee. Low prices. No hassle to set things up. Can’t fault the company.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews