Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased thank you good service”

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Posted 4 years ago

“We recently moved to Bulb, no issue and a smooth transaction. Even better I am saving money from my previous supplier”

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Posted 4 years ago

“Friendly ‘green energy’ company with great communication - saved us a fortune too … glad we changed to Bulb.”

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Posted 4 years ago

“Cheap and cheerful, what's not to like.”

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Posted 4 years ago

“Regular emails, good communication with customer quick response with enquiries,”

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Posted 4 years ago

“Bulb is very easy to join and has been very simple and clear since with updates on my account and when to take readings etc. I would highly recommend”

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Posted 4 years ago

“I have a prepayment metre although this is how I prefer to do this I disagree with the fact that I'm charged more for my electricity as I am paying up front this seems unfair”

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Posted 4 years ago

Hi Julie. Prepayment tariffs do tend to be more expensive due to more maintenance and higher operational costs for example a credit meter would never run out of electricity but prepayment meters can, which leads to more callouts. Bulb is below the price cap. Pay As You Go members, Bulb prices are £9 below the ’Prepayment’ price cap, which limits the cost of energy for people who top up. You can see more about how our tariff changed in April here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 Thanks, Mel

Posted 4 years ago

“Bulb are brill! Was so easy to change to them and their app is so easy to use. Best I've had to be honest.”

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Posted 4 years ago

“Very clear, easy and efficient.”

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Posted 4 years ago

“Excellent service, very easy to talk to”

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Posted 4 years ago

“Straight forward to set up, keep you informed of payments and remind you to send meter readings to make sure payments are kept in line with usage. One of the cheaper suppliers”

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Posted 4 years ago

Hi Michaela. Thank you so much for your positive review, this is really great to hear. If you have any feedback on how we could improve your rating, please let us know at feedback@bulb.co.uk - Nathan

Posted 4 years ago

“Not sure why you are taking estimated readings got smart meters so tells you how much I’m using”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We would like to look into this for you, to see why we're not getting these smart meter readings through. Would you be able to send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk please? This way, we can look into this for you. All the best, Lou

Posted 4 years ago

“absolutely no complaints with bulb, first class website, everything clear,easy and honest.”

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Posted 4 years ago

“Bulb is great but the one thing is it won't let you into your account for some reason”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. Sorry to hear that you are not able to get into your Bulb Account. You can reset your password or email yourself a login link here - https://account.bulb.co.uk/login If you are still having problems logging in please pop us an email at help@bulb.co.uk and we can look into this for you. Thank you, Mel

Posted 4 years ago

“Only been with bulb a short while but no problems. On line app very good”

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Posted 4 years ago

“I changed to them thinking they were cheaper then they put the prices up a month later...people are having to choose between electric and food.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. You can read more about the reasoning for this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you are struggling to make payments, there are ways that we can support you in this. You can talk to: Citizens Advice on 03444 111 444 (calls are charged at your normal rate) StepChange on 0800 138 1111 (calls are free) For more information and assistance, you can send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Good customer service is spot on and more besides”

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Posted 4 years ago

“Since changing to bulb I have noticed a big drop in my gas and electric spending”

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Posted 4 years ago

“If you want to change for cheaper tariffs and better service ,it is definitely BULB.”

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Posted 4 years ago

“Would have given 5 stars but a few days after joining they sent me an email to say the prices are going up!”

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Posted 4 years ago

Hi Darren, Thank you for leaving us a review. Sorry about the timing of your switch and the price change. We do have a variable tariff which follows wholesale costs. You can see more details about the price change here - https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 Thanks, Mel

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews