Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exc service”

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Posted 4 years ago

“So far so good. App works well and got my £50 referral money with no fuss. Seem a good company and had no issues moving over. Like the idea of having only one tariff as it means I know I’m on the best tariff they have. If these didn’t work out I was going to try Octopus energy but currently can’t see why I would move again.”

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Posted 4 years ago

“Expensive seem to be topping up gas and electricity more than previous suppliers.”

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Posted 4 years ago

HI Andrew, i'm sorry to hear that you have been topping up more than usual, there are a few possibilities into why this could be happening. So we can investigate this further, please send us an email at feedback@bulb.co.uk and we'll get back to you as quickly as we can - Nathan

Posted 4 years ago

“Do not get your energy here. They have been charging me £10 a day on a pre-payment meter for my electric. I have complained about the amount I have been charged many times before and I was told to have someone look at my meter (because there is definitely an issue with it) it was going to cost me a further £120 to have someone look at it! One night, my money wouldn't load onto the meter and it was the middle of winter. I phoned them to ask them to do something and I was assured on the phone by the man that my electric wouldn't get cut because it was winter. Well, It did! They cut it and my son was only 2 at the time, so, we were left in the dark and the cold. What an awful company!! I wouldn't recommend this company to my worst enemy.”

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Posted 4 years ago

Hi Storm, Thanks for leaving us a review. I'm sorry to hear that you've had this negative experience with us. Unfortunately, there is a charge of £120 for a meter accuracy test. This isn't a charge that we can waive but we will refund this to you if the meter is found to be operating outside of statutory limits. However, because of this cost, we do recommend ensuring that the unexpected consumption can't be explained through other means (such as using more due to the weather, changes in circumstance at your property or faulty appliances). I can see that you have a complaint open with my colleague about this at the moment regarding the issues mentioned in your review here, so if you have any further questions about this, I would recommend emailing my colleague back there and they'll be able to assist you with this. All the best, Lou

Posted 4 years ago

“Excellent transition of supply and kept fully informed at all times.”

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Posted 4 years ago

“Outstanding service and very competitive rates.Very pleased I changed to Bulb.”

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Posted 4 years ago

“Best thing is you can just scan your gas meter it’s so easy They send enough emails to keep you informed about switch and how it works, and enough emails to get the info they need. Gives notice when you need meter readings and invoices are quick to be received”

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Posted 4 years ago

“The app is so fast and easy which was my issue with previous supplier”

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Posted 4 years ago

“Bulb is prompt and efficient. They are friendly. Their price is reasonable.”

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Posted 4 years ago

“VERY DISAPPOINTED WITH BULB TO BE HONEST, WOULD NOT RECOMMEND AT PRESENT. THEY PORTAY THEMSELVES AS A PRICE COMPETITOR AND THEN WHEN YOU SIGN UP THEY PUT THE PRICES RIGHT UP TO THE GOVERNMENT CAP SO NO GAIN FOR ME AT ALL. WHOSE FAULT? mine: for hoping they would be cheaper in the long run as they advertise. By the way who gave a price reduction when wholesale gas prices dropped massively last year? Not Bulb? If I could give 0 I would.”

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Posted 4 years ago

Hi John. Thank you for leaving us a review. We are sorry to hear that you've not had a good experience with Bulb. We did have a price increase on the 17th April. After these changes Bulb is still below the energy price caps. Overall, Bulb prices are £81 below the ’Default’ energy price cap, which limits the annual cost of energy for people who pay by direct debit. And for Pay As You Go members, Bulb prices are £9 below the ’Prepayment’ price cap, which limits the cost of energy for people who top up. You can see more about our price change in our blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 We did also have a reduction in gas prices, to reflect the wholesale market, in the October price change, you can see the details of this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-sept-20. Thanks, Mel

Posted 4 years ago

“We're new customers. So far no problems at all”

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Posted 4 years ago

“I recently changed to Bulb because I was with them before moving house and very pleased with their service, prices and clear to use app. Would recommend highly.”

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Posted 4 years ago

“I changed from Green Energy which was taken over by Shell Bulb is just great Everything went so smoothly and they keep in touch all the time I am happy”

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Posted 4 years ago

“It would've been 5* had Bulb actually returned a response to my last email. Despite this, I've no other issues with the service Bulb have given.”

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Posted 4 years ago

“Great to have monthly updates .”

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Posted 4 years ago

“I am new to Bulb but so far totally satisfied”

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Posted 4 years ago

“Brilliant service from start to finish. Highly recommend”

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Posted 4 years ago

“Excellent comunication”

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Posted 4 years ago

“Brilliant service from start to finish. Highly recommend”

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Posted 4 years ago

“I've been with bulb for many years, I never had any problems with them”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews