Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with bulb for about 5 years and no complaints until now. We moved house on feb 22nd 2021 and informed bulb about 2 weeks before the move that there was a card gas meter fitted and I would like it changed . I was told this could be done when British Gas okey it after April 20th. I am still waiting and rec dived an email saying I would have to cont them 3 days ago. Whilst this has been going on bulb have been charging me for gas that I have already paid for by card.I am very disappointed with their level of service am attitude to my dilemma.”

Helpful Report

Posted 4 years ago

Hi Stephen, i'm sorry to hear about your negative experience. Once we have done some initial checks, we would be able to discuss the options in regards to exchanging your meter. So we can investigate this further, please send us an email at feedback@bulb.co.uk and we'll get back to you as soon as we can - Nathan

Posted 4 years ago

“Excellent Highly recommended”

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Posted 4 years ago

“I was disappointed that you increased your prices two weeks after I transferred to you. Other than that I have no complaint about your customer service. However, I did buy on price.”

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Posted 4 years ago

Hi William, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when costs change. Wholesale costs were 31% higher than they were six months prior, when we announced this price change back in March. We’ve written more about the reasoning behind this price change on our Blog, if you want to have a look: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any other questions or queries, please don't hesitate to drop us an email on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Yes I'm happy with bulb at the mo no problems”

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Posted 4 years ago

“After moving from my previous supplier to Bulb I've noticed a substantial saving already. Also the transition was smooth and easy. Glad to have moved over to Bulb 10/10”

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Posted 4 years ago

“very good.”

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Posted 4 years ago

“App is very convenient and being able to enter your own readings monthly keeps bills accurate”

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Posted 4 years ago

“Not happy you put the price up just after I came to you”

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Posted 4 years ago

Hi there, I'm sorry to hear about that. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when costs change. As soon as the price of supplying energy falls again, we'll gladly pass on the savings to our members. If there is anything that we can do to help, please feel free to email us at feedback@bulb.co.uk - Nathan

Posted 4 years ago

“Best deal around for me”

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Posted 4 years ago

“Just so easy to use”

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Posted 4 years ago

“Very poor customer services”

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Posted 4 years ago

Hi Chris, I'm really sorry to hear that you have had a poor customer service experience. Please can you send us an email at feedback@bulb.co.uk with a summary of the issue? We'll get back to you as soon as we can - Nathan

Posted 4 years ago

“Helpful customer service and reasonable price 👌”

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Posted 4 years ago

“Straightforward management of account online.”

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Posted 4 years ago

“Absolutely fantastic! They really are the brightest bulb in the box! Always respond quickly and professionally to queries; keep the consumer up to date; no being tied in to fixed numbers. Love them”

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Posted 4 years ago

“Very user friendly service. No complicated paper-work (non-existent). I've done my application thru the app in a week i had the services running. Prices are good as a monthly payment and if you get the smart meter you'll get real time update on your energy/gas consumption. I recommend it.”

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Posted 4 years ago

“Exc service”

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Posted 4 years ago

“Cheapest and best supplier around.”

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Posted 4 years ago

“Easy to communicate with web site”

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Posted 4 years ago

“Its brilliant, I'm paying much less than I was before so I'm extremely happy overall”

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Posted 4 years ago

“Its brilliant, I'm paying much less than I was before so I'm extremely happy overall”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews