Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy changing to bUlbster and I am on a meter .hassle free and a lot cheaper than last supplier .love bulb”

Helpful Report

Posted 4 years ago

“Recommended to me about 3 years ago. In that time we have changed houses but remained with Bulb. Says it all I think.excellent company”

Helpful Report

Posted 4 years ago

“Signed up with Bulb as they were offering a good price on electricity and didn't need to speak to anyone over the phone. Less than a month into the contract they messaged me to say they were putting my price up 36% as prices had been rising over the last 18 months. So basically, sucked me in with a price they knew was underpriced and overinflated the price after I was under contract. BEWARE EVERYONE.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry to hear that you're unhappy with our latest price increase. Our pricing reflects the true cost of energy, so if wholesale costs increase, so does our tariff. You can find out more about why we increased our prices here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 As you're on a variable tariff, you aren't locked in to a contract, and you can switch away at any time without incurring exit fees. All the best, Jim Team Bulb

Posted 4 years ago

“Recommended to me about 3 years ago. In that time we have changed houses but remained with Bulb. Says it all I think.excellent company”

Helpful Report

Posted 4 years ago

“Price increase literally weeks into signing up. Very disappointing. Quoted a competitive price to get us in, and then up the price went. Regulators need to get control of this type of strategic behaviour! ☹️”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for leaving us a review. I'm sorry for the poor timing of this price change. We do announce price changes with 30 days' notice until they come into play, in order to give members time to switch away should they want to - this is requirement by the energy regulator, Ofgem. You can read more around Ofgem's policy for notification of price changes here: https://www.ofgem.gov.uk/gas/retail-market/market-review-and-reform/notification-price-changes Also, you can read about the reasoning behind our price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any other questions or queries, please don't hesitate to reach out to us. You can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Very poor service. Will be moving to another provider.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you haven't had a positive member experience with us. We would like to look into any issues that you're having, so would you be able to send us an email to feedback@bulb.co.uk, outlining what you need help with? All the best, Lou

Posted 4 years ago

“Recommended to me about 3 years ago. In that time we have changed houses but remained with Bulb. Says it all I think.excellent company”

Helpful Report

Posted 4 years ago

“Recommended to me about 3 years ago. In that time we have changed houses but remained with Bulb. Says it all I think.excellent company”

Helpful Report

Posted 4 years ago

“Smooth switching process, kept updated at all times, new smart meter works great.”

Helpful Report

Posted 4 years ago

“Excellent value for money.”

Helpful Report

Posted 4 years ago

“Recommended to me about 3 years ago. In that time we have changed houses but remained with Bulb. Says it all I think.excellent company”

Helpful Report

Posted 4 years ago

“Best Eco power company we could find....have not been with them long enough to know how they perform ,But so far everthing is good”

Helpful Report

Posted 4 years ago

“No idea, just stop bugging me to review something I have had for a few weeks.”

Helpful Report

Posted 4 years ago

Hi there, i'm sorry to hear that we have continued to ask you to review us after a short period of time. So we can ensure this stops, please email feedback@bulb.co.uk and we can take a look into this for you - Nathan

Posted 4 years ago

“Recently joined Bulb for both gas and electric, change over was quick easy and totally hassle free, they even paid for early termination fee from old supplier. It is great knowing I can leave whenever I want because there is no minimum contract term and paying monthly on a date that suits me is excellent because I don't have to worry about big bills coming in every quarter. Thank you Bulb for taking the hassle out of fuel supplying and as all the fuel is renewable energy I feel like I'm helping the planet a little by reducing my carbon footprint.”

Helpful Report

Posted 4 years ago

“Great service, easy to use”

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Posted 4 years ago

“Great no fuss or annoying post/ emails”

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Posted 4 years ago

Hi Paul, thank you for your positive review. Is there something else that we could do to deserve a better rating from you? Let us know at feedback@bulb.co.uk - Nathan

Posted 4 years ago

“If you want to know where you stand with how much are on your meters ,don't use bulb they only update once a day it's absolutely useless”

Helpful Report

Posted 4 years ago

Hi Kath, I'm really sorry to hear this. Currently the Bulb app will update the balance everyday at midnight, however it is possible to view the live balance on the meters themselves. If you would like any more help please email feedback@bulb.co.uk - Nathan

Posted 4 years ago

“Not been with bulb long but so far am very happy with customer service which is very important to me.”

Helpful Report

Posted 4 years ago

“So far, So good.Only just joined and smart meter fitted. Good price. They been in contact, to see if everything is ok.”

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Posted 4 years ago

“I recently switched to Bulb. The switch was easy and the App is great to keep you up to date with your monthly usage and balance. Prices very competitive. Highly recommend.”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews