Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to get a smart meter installation for over 6 months now, the service I get from your team is absolutely shocking and extremely poor 0/5. Even the response from the emails is really bad. I have tried both emails and phone. Now I just gave up.”

Helpful Report

Posted 4 years ago

Hi Mohammad, Thanks for leaving us a review. I'm sorry that you've had issues getting a smart meter installation booked in with us. I would like to look into this for you, so would you be able to send us an email to feedback@bulb.co.uk, so I can give you a hand with this? All the best, Lou

Posted 4 years ago

“I have only had good vibes from bulb. Ever since my first connection with bulb I have gone nowhere. I hope everyone who connects with bulb has the same love affair.”

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Posted 4 years ago

“Very good service and competitive prices”

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Posted 4 years ago

“I gave bulb 5 before I joined them I am in a terrible state with my previous supplier with bulb I have a warm home from bulb is 24/7than thank you.”

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Posted 4 years ago

“Efficient and economical service.”

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Posted 4 years ago

“Will not activate smart meter”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you're having issues with your smart meter with us. Depending on which type of smart meter you have, we may not be able to communicate with this remotely just yet. This is the case for some first generation (SMETS1) smart meters. I would like to look into this for you, just to confirm whether your meter(s) fall into this category. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Easy procedure to transfer and cheap price”

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Posted 4 years ago

“Good communicators, flexible, easiest switch ever.”

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Posted 4 years ago

“Very good service and competitive prices”

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Posted 4 years ago

“I was pleased to be changing to Bulb, as they appeared to offer a better deal than my long-standing provider. Sadly that lasted about a week before they hiked prices just after I’d switched. So basically it was a waste of time.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear about the unfortunate timing of this price change for you. You can read more information about the reason for the timing of this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you would like to discuss this any further, please don't hesitate to send us an email to feedback@bulb.co.uk with your account details. All the best, Lou

Posted 4 years ago

“Very good work”

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Posted 4 years ago

“Watch Bulb for: Inflated estimates and direct debits based on made-up numbers; ignored emails or nonsensical replies; direct debits changed without consultation. At first asked for low level direct debit but soon tried for 200% increase.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had these issues with your payments. I have sent an email to the email address associated with your review here, so I can look into your account for you and to see what I can do to assist you on this. All the best, Lou

Posted 4 years ago

“I'm quiet happy with Bulb as they are very cheap”

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Posted 4 years ago

“Have been with bulb for 5 years or so, no problems till we moved house on feb 22nd . Informed bulb there was a card meter in new address and we would like it changing to a credit. Bulb told me it would take a few weeks to complete and gave me a date in mid April saying that the meter would be changed alas we are still waiting .Last week they informed us that we would have to arrange the meter change with British Gas. Not happy .”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we weren't able to go through with this meter job as initially promised. This sort of situation is quite a rare occurrence, so I would definitely like to follow up on this to make sure that this isn't a job that we can conduct for you. Would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth so I can follow up on this for you? All the best, Lou

Posted 4 years ago

“Really reliable and easy to use with the app. You can be in control of your payments without losing money to a big faceless corporate company. It is also such a relief to know my energy usage isn't harming the planet.”

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Posted 4 years ago

“Energy prices are high, I'll soon leave”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We're sorry to hear this, but of course we always encourage ensuring that you're getting the best deal for yourself. If you do have any questions or queries about this, don't hesitate to let us know via email on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Always efficient in my experience”

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Posted 4 years ago

“Excellent service low bills”

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Posted 4 years ago

“I couldn't be happier with bulb. They handled all aspects of my switch brilliantly and I'm paying £40 a month less for my gas and living on a pension it's made such a difference. The £50 referral credit was the cherry on the cake!”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews