Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely hopeless start. Signed up for myself and my Father, who has Alzheimers, to save him a bit of money. Received communication within days that the rates we had just signed up to had been increased wiping out our 'saving' (so what exactly was the point of spending 3 hours researching and leaving my previous supplier to get Bulb's published rates as the Government wishes us 'Customers' to do by 'shopping around' every year? They must have known this increase was about to happen but signed us up without saying. Customer Services then rang to see if I was 'happy'. When I told them exactly why I was not they just did nothing except for continuing to chase me at weekends when I'm relaxing after a week at work to have a new meter installed. A shambles really.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Unfortunately, this isn't something we can change but I can understand that you would not be happy about this. With regard to calls about smart installations, I'm sorry that you were called during your downtime - I can stop any future calls of this kind for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk, with your email, full address, full name and date of birth? All the best, Lou

Posted 4 years ago

“Absolutely the best thing I did moving to Bulb, so happy with the company”

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Posted 4 years ago

“Good service so far. Happy with Bulb”

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Posted 4 years ago

“Originally switched to bulb about a year ago. At the time they were cheaper than our other energy supplier but increased their prices when other suppliers were reducing so no longer good value for money. Although on top of this, I would not recommend them because I got a very annoying sales call where he acted like they were already the supplier for our new home and that I just needed to provide the new address details so they could get everything updated. He was very presumptive and hung-up immediately when I said I'd prefer to wait until we moved in and compare the market. Had he just asked to have a call when we moved in and say they'll beat or match the price of the other energy supplier it might've been a worthwhile call... Would not recommend.”

Helpful Report

Posted 4 years ago

Hi James, Thanks for leaving us a review. I'm sorry that this sales call wasn't up to the standard that we would like to have. As I'm able to see the email address associated with your review, I'm going to send you an email about this, in order to follow up on this for you. All the best, Lou

Posted 4 years ago

“Seem efficient and friendly. Better rates than larger national energy companies.”

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Posted 4 years ago

“Bulb have been our energy provider over the past few years. They are competitively priced, offer good customer service and I’m happy about their commitment to green energy. I would strongly recommend them!”

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Posted 4 years ago

“Very good service and competitive prices”

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Posted 4 years ago

“Very good in beginning, monthly payments now very high. Have phoned to try and get to bottom of why this is, they just cut off only emergencies they r dealing with due to covid.”

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Posted 4 years ago

Hi Susan, Thanks for leaving us a review. We have recently updated the recorded message that plays when you give us a call, so we're no longer only recommending that you call if you have an emergency. This means that you can give us a call about any account issue you have, and the recorded message now reflects this. To get ahold of us there, please feel free to give us a call Monday-Friday 9am-5pm. All the best, Lou

Posted 4 years ago

“The cheapest iv found and so easy to use”

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Posted 4 years ago

“I will be leaving this company before these I used to get my warm home grant now they say I'm not entitled.so for me I dont recommend.i will be returning to eon they are a very good company”

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Posted 4 years ago

Hi Samantha, Thanks for leaving us a review. I'm sorry to hear that you weren't eligible for Warm Home Discount this past Winter. Unfortunately, eligibility does differ between suppliers, and the criteria is set by the industry regulator, Ofgem, on a supplier-by-supplier basis. If you would like any further information about this or to discuss this more, please don't hesitate to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth. All the best, Lou

Posted 4 years ago

“I have only had good vibes from bulb. Ever since my first connection with bulb I have gone nowhere. I hope everyone who connects with bulb has the same love affair.”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Have been with Bulb for a couple of years and had been happy with them, until we moved to a house with pre-pay meters installed. We've been eight months trying to get Bulb to replace them with normal credit meters but the process feels like an epic version of waiting on hold with the sneaking suspicion that everyone's gone home for the weekend. Clearly they're in no hurry to change us over as they get more money from us with prepayment meters.”

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Posted 4 years ago

Hi Dave, Thanks for leaving us a review. I'm sorry there's been a delay in us exchanging these meters for you - I've just sent you an email about this so that we can get this process going for you. All the best, Lou

Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Very good service and competitive prices”

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Posted 4 years ago

“Apart from the rates being very competitive I find the online account is very clear and easy to use.Switching either to it from Bulb is also very easy.”

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Posted 4 years ago

“Easy to use, pretty website. The chat option on the website is easy to use and a very quick way to get help and advice. Excellent customer service and feedback compared to other energy suppliers. All the electricity they supply is renewable and they tell you where is comes from. They seem to care about the environment.”

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Posted 4 years ago

“I left British Gas after 46 years and I am so glad I did. Communication from Bulb is transparent, meaningful and informative. I get prompted to send a meter reading and the balance is always available on the app. So so so glad I switched. If you are thinking of it don't hesitate. And!!! I get green energy too!!! Thank you Bulb”

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Posted 4 years ago

“We love bulb. Left for awhile and went with bigger supplier. But soon quickly returned. Great service and you feel like a person not a source of income. Looking forward to our smart meter installation.”

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Posted 4 years ago

“It was very easy to switch to bulb they did everything for me and they did it really well.”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews