Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. You can also opt in to pay for carbon offsetting, so I pay £2.73 a month and they let me know how many trees I’m paying for etc. I can’t afford much, but this is really “unicorn” of them. Somehow they just seem to spread a feeling of kindness, and most of us need a bit of that.”

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Posted 4 years ago

“Requested a new key twice and nobody ever got back to me,so been left to use my old supplier electric key.”

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Posted 4 years ago

Hi Sarah, Thanks for leaving us a review. I'm sorry that we've had issues getting an electricity key out to you. So I can look into this and make sure we get one for you, would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“Great energy supplier, quick & easy to set up account & great user interface through the online account”

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Posted 4 years ago

“Great communication. Great service. Great prices. Ethical business. Fantastic rewards for sign ups. Carbon offsetting. It’s great!”

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Posted 4 years ago

“Amazing customer service on the smart prepay so I can top up online”

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Posted 4 years ago

“As far has it goes that's I rate you on”

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Posted 4 years ago

“Bulb are an excellent company and I have always been a happy bulb customer”

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Posted 4 years ago

“Bulb are an excellent company and I have always been a happy bulb customer”

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Posted 4 years ago

“I recommend Bulb for both their price and service. So far I have received £150 for recommending them to my friends which is an added bonus”

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Posted 4 years ago

“Fully satisfied with the service provided by Bulb.”

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Posted 4 years ago

“Very good service, especially switching companies.”

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Posted 4 years ago

“So far so good - excellent communication and transparent tariffs. Good company to deal with and a good referral scheme.”

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Posted 4 years ago

“Friendly, convenient, relevant, modern.”

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Posted 4 years ago

“Very easy to switch to and to use. Upload meter readings directly from your mobile on the app. Bulb have been the cheapest company we have been with. The whole process has been straightforward. Still a very happy customer after 18 months.”

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Posted 4 years ago

“One of the worst companies for flats.My… This has not resolved the issue of the £200 pounds i have to pay when you should be doing it for free as meter is old and the isolation switch.I have to pay my electrician.Your answer has not helped.Thanks for answering Bulb used to be a great company. I have been hearing 3 to 5 days for a month know nothing done,they will still do nothing. One of the worst companies for flats.My meter and isolation switch needs to be changed, have had a night mare to resolve this issue.There engineers came twice first time told me the tales to the meter is the service company's job that take care of my block.Second time they came told me isolation switch is my job.I called up my DNO Western Power they told it is there job, you are not allowed to touch anything connected to the meter.After so many complains we have a date, but I have to have my electrician on site to open trunking where the tales for meters are located, also have to my metal container opened where my isolation switch is.This is costing me £200.The meter is very old and so is the isolation switch. Reply from Bulb Updated 2 hours ago Hi Amir, Thank you for taking the time to leave us a Trustpilot review. I'm really sorry to hear that you haven't had a positive experience with us recently. Unfortunately with certain meter jobs, there is a charge as we then transfer this onto our contracted engineers that are performing the job. I've sent you a message through Trustpilot now requesting some more details, so that we can take a closer look into this for you and follow up via email if you wish to do so. Please allow 3-5 working days to receive a response. Best wishes, Diana Hi Amir, Thanks for providing your details. I can see that you have a complaint open and that a meter job has been booed for you today already. Please do respond directly to the complaints thread you have open if there is anything further you would like to query. I do hope that the job today is successful. All the best, Renee”

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Posted 4 years ago

Hi Amir, Thanks for leaving us a review. I'm sorry that there's been a lot of back-and-forth with the booking of this job. Unfortunately, we're not able to conduct these jobs for free, as there is a engineer call-out fee for any non-emergency jobs that are booked. I can see that you have a complaint thread open with my colleague about this at the moment. In order to keep all communication altogether in one place, I have sent my colleague an internal message to request that they get back to you there about this matter. If you do have any other questions, please don't hesitate to get back in touch with us on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Great company”

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Posted 4 years ago

“I love Bulb! I was dealing with another company when I moved into my flat and being well overcharged, I changed to Bulb and have been happy ever since!”

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Posted 4 years ago

“At least you. Ab speak to a person and not too long to wait on the phone”

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Posted 4 years ago

“Good prices fast change from old supplier”

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Posted 4 years ago

“Always had good service from bulb and they keep you well informed”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews