Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company - green”

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Posted 4 years ago

“The worst experience ever Charged £450 for energy for 3 weeks When our 4 weeks bills are only £150 And will not even consider it might be wrong This has been extremely stressful and would not Reccomended bulb to anyone Cannot wait to change and we are paying more so we can leave”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had a poor experience with us. I would like to take a look into this for you to ensure that this definitely is correct - would you be able to send us an email to feedback@bulb.co.uk, with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“You started off good, but you're prices started to go higher and higher”

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Posted 4 years ago

Hi Kadir, Thanks for leaving us a review. We have had to increase our prices, as the cost of supplying energy has increased significantly. Wholesale costs have increased by 29% since March. Unfortunately, as the cost to supply energy has continued to rise, we need to increase our prices to reflect this. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any further questions, you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Bulb are not for there customers (not at all flexible for the working person!) Wanted smart meters but only gave you a 4hour slot that can’t be adjusted. So it’s either have what they give or take whole day off. There prices arnt the cheapest either, take with that as you will?.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, these four-hour timeslots are provided by the Meter Operators who install our meters rather than by ourselves. If you do book this in and then can't make it, we can move these slots around but unfortunately, we're not able to give any smaller timeslots than these. If you did have any other questions or wanted to discuss this further, please feel free to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Doubled our payments and no reasons and poor communication. Had to leave. No real choice all energy companies are untrustworthy. Joined London Power seems better of the bunch”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you weren't happy with the level of communication regarding your payments being reviewed. We do have a duty as a supplier to ensure that our members aren't falling into any unnecessary debt, so if a member's monthly payments aren't covering their usage, we do need to increase their payments. We also inform all members via email (or letter), but I appreciate that these communications can sometimes be missed. I'm going to follow up my response here with an email, so if you have any other questions or queries, I can help you with these. All the best, Lou

Posted 4 years ago

“Absolutely awful service, claimed I owed over £500 and when I complained bulb actually owed me £380. Bills wrong and I was being charge for the whole building l lived in that contained 6 apartments.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had issues with your billing, but I'm glad that this appears to have been resolved for you. If you do have any other questions, I'll be happy to answer those. You can email us at feedback@bulb.co.uk, where we can give you a hand. All the best, Lou

Posted 4 years ago

“The staff was always very help full.”

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Posted 4 years ago

“Very impressed by the easy account access, and the efficiency of any changes necessary.”

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Posted 4 years ago

“Greener option, so simple to switch”

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Posted 4 years ago

“Friendly, convenient, relevant, modern.”

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Posted 4 years ago

“Initially great but spiking up fees so I will look to switch”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this, but of course we want to be sure that you're always getting the best deal. If you would like to discuss this with us at all, please don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“not happy due to fraud and bulb billd me for previous tennent”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've been billed for the usage for a previous tenant, we definitely don't want to be doing this - we only want to charge you for usage for the period when you were legally responsible for the property. So I can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Great energy provide. Excellent app and very quick customer service.”

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Posted 4 years ago

“Cheapest and best electricity and gas provider”

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Posted 4 years ago

“Very good company to deal with”

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Posted 4 years ago

“Really good. No issues so far!”

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Posted 4 years ago

“I switched to bulb,it was very easy and hassle free...I like the way they keep you up to date on every aspect of my account”

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Posted 4 years ago

“Very pleased with the service so far. More affordable and competitive pricing, excellent communication giving regular updates of current energy usage. Would recommended.”

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Posted 4 years ago

“I have been with Bulb since the early days and they continue to be the most transparent and straight forward green energy provider. Communication is excellent and the the web site is really easy to use. Can't fault them.”

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Posted 4 years ago

“Not been with them very long but seem to ok so far I cannot access my meter as it is next door”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews