Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we have been happy with the service provided from bulb just a change to a different tariff.”

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Posted 4 years ago

“Was promised to replace my faulty meter before I moved over to Bulb but once moved over they charging more than £300 to replace a faulty meter. What a rip off! Avoid at all cost.”

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Posted 4 years ago

Hi Maxx, Thanks for leaving us a review. We have recently re-assessed our smart meter removal/replacement policy, so if your meter is faulty, we can look into potentially replacing this now. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can look into this for you? All the best, Lou

Posted 4 years ago

“Fine service Leaving due to prices Cheaper at other supplier”

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Posted 4 years ago

“The whole transferring process was made very easy & stress frer”

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Posted 4 years ago

“I find this company very easy to communicate with, extremely helpful with any queries, very informative with any change, would thoroughly recommend”

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Posted 4 years ago

“Great company”

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Posted 4 years ago

“Very very good”

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Posted 4 years ago

“I’ve been with them for nearly 3years and never had a problem unless you count them recommending I cut my monthly payment to reduce my rising credit . Brilliant monthly statement’s”

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Posted 4 years ago

“Always keep you well informed of what is going on with your account. If payments are too low to cover usage they advise to pay more so you never run up a big bill and when they are too high they put payments down.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I've been waiting for a response to a number of enquiries about my billing for over two weeks, but to no avail: the algorithmns and automated responses have taken over what used to be a more human-centred customer service. Today's automated algorithmn provided a request to review Bulb on this site. So in the hope of reaching a human, here it is! ”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had an issue with your billing that hasn't been addressed or resolved for you. I'll be happy to look into this for you and to get this sorted for you as quickly as possible. So I can do this for you, would you be able to send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk? I can then take a look at your account for you. All the best, Lou

Posted 4 years ago

“Was fine but a huge hike from £100 to £141 in one go!”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that your payments have been increased. As a supplier, We do have a duty to ensure that our members' payments are covering their usage each month and that they aren't falling into any unnecessary debt. If this isn't the case, we do have to increase their payments. This may have been the case with your account, but I'll be happy to look into this and check this for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details? All the best, Lou

Posted 4 years ago

“Bulb are a very professional company very easy to chat to help you out when needed very happy Thankyou.”

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Posted 4 years ago

“Very easy to use app with a reminder telling you when your low highly recommend never had a problem with them.”

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Posted 4 years ago

“Terrible. They promised my bills would drop significantly when I switched to them. They've gone up by 60% since I stupidly made the move to Bulb. Either their website is deliberately misleading, or it's not fit for purpose”

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Posted 4 years ago

Hi Michael, Thanks for leaving us a review. I'm sorry to hear that you haven't made a saving since switching to Bulb. I would like to look into this for you, to see how I can assist you in this. When signing up with us, we do recommend that you refine your quote with your estimated annual usage from your current supplier. This way, we can generate a more accurate quotation based off of your actual usage. Without this information, your quote is solely based off of the size of the property and the location, so this does mean that your usage can be under or overestimated. Would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth, so I can take a look at your account please? All the best, Lou

Posted 4 years ago

“Don't really feel valued as a customer. They failed to provideme all the relevant prices for my electricity and when I asked for it I was told that l had to provide a whole lot of information even though they had all that information already. Customer service was not very helpful.”

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Posted 4 years ago

Hi Marisa, Thanks for leaving us a review. I'm sorry to hear that you've not had a positive member experience with us. I would like to look into what has happened in this circumstance and to make sure that you have all the important information that you need. So I can do this for you, would you be able to send us an email to feedback@bulb.co.uk, with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“The whole transferring process was made very easy & stress frer”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Good customer service, and very prompt at replying. have reasonable priced green energy price that is affordable for my family.”

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Posted 4 years ago

“Customer service is absolutely awful, advisors should get sacked and not be in a calk center job, absolutely rubbish service”

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Posted 4 years ago

Hi Abdur, Thanks for leaving us a review. I'm sorry to hear that you haven't had a positive experience with our member service. I would like to look into this for you, and to ensure that any questions or queries you had have been properly addressed. So I can do so, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews