Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to like Bulb. But recently, I have very disappointed with their frequent price increase. Since April 2020-April 2021, Bulb has increased the price thrice.”

Helpful Report

Posted 4 years ago

Hi Kishlay, Thanks for leaving us a review. Since we last announced a price rise in March 2021, wholesale costs have risen. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased as a result. Because our tariff reflects the true cost of energy, we do unfortunately have to pass these increases on to our members. You can read more about the reasons for this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any other questions, please don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Although I have increases I have been using more. Good to be able to see usage on my smart meter”

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Posted 4 years ago

“have had no problemsat all in our dealings with Bulb”

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Posted 4 years ago

“I’m satisfied with Bulb and its services and would recommend it to others.”

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Posted 4 years ago

“The reason I didn’t want to go with you is because I couldn’t find a way to communicate with you in person on demand, which I could with Igloo who you can phone up and chat to easily. I did all sorts of online searching to find a way to communicate with you and the best option I found was email. As a customer, I feel like I am being kept at a distance if I can’t easily contact the services I engage when I need to, which is hardly ever in my case, but necessary when I moved into a house with Bulb, had loads of questions and nowhere I could see answers appropriate to me. I find it easier to talk to someone than trawl through website information because I have learning difficulties that makes it hard to take information in. And then I got your quote which was highest of all companies I asked, which didn’t help much. The live chat was offline when I tried and I couldn’t find a telephone number. Apart from that, I am sure Bulb is great.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you weren't able to get in touch with us when you wanted to. We do want to make it as easy as possible to be contacted, which is why we have our phone lines, our online chat and social media platforms, all of which are open Monday-Friday 9am-5pm, as well as email where we can be contacted outside of these hours. However, we always want to be as accessible as possible for all our members, including those with learning difficulties. I would really like to get some feedback from you about your experience getting in touch with us so I can pass this onto our Member Care team. So I can do so, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Joined started off pretty good monthly was £120 a month with previous supplier usage, then gradually went upto £157 a month. Not impressed hence moved to new supplier.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do sometimes have to increase our member's payments, if a member's monthly payments aren't covering their usage. This is because we have a duty as a supplier to ensure that our members aren't falling into any unnecessary debt. If you wanted any more help with this or had an questions, please feel free to send us an email to feedback@bulb.co.uk, where we'll be happy to take a look at your account and advise you. All the best, Lou

Posted 4 years ago

“Way too expensive. Called customer service to get a break down of my bill in daily cost / kilo power which the struggled to answer so I am acting on the recommendations from the Martin Lewes website and switching”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you didn't have a positive interaction with us on the phone. I'll be happy to provide you with this breakdown of your usage myself. So I can do so, would you be able to send us an email to feedback@bulb.co.uk, with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“Great supplier! No problem at all!”

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Posted 4 years ago

“Very good customer service and a very good app”

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Posted 4 years ago

“Awful company. Avoid at all costs. Their website suggested my bills would come down by approx 30%, so I switched. My bill has increased by that much, with no change in my usage. Bulb's website is either deliberately misleading or not fit for purpose”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't experienced a saving since switching to us. We do recommend that, when signing up, you put your estimated annual usage from your current supplier in, so we can generate a more accurate quotation based off of your actual usage. Without this information, your quote is solely based off of the size of the property and the location, so this does mean that your usage can be under- or overestimated. If you would like for me to look into this for you, or if you have any questions about this, please don't hesitate to get in touch with us. You can send us an email on feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Great company with low prices”

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Posted 4 years ago

“Me and my partner for the past few months have had nothing but torment dealing with this company, we had been paying through a secure homes plan which too was also rubbish but since we had a new merge installed they back tracked through the bills and inflated our bill to nearly £2000 and have asked us to pay £400 a month we have lost dear ones and been through hell with all the funeral organizing etc and when secure homes stopped their service (what service) shortly after we now are in trouble we've been paying 190 a month on our utilities and supposedly they reckon we are a medium to large business not a home by what they are charging us, we have had to jump through hurdles for them to slap a big price tag on it and they will compensate £100 wow exciting when my bill remains the same, I would love to give a good review but it has been a nightmare for us it really has.”

Helpful Report

Posted 4 years ago

Hi Ben, Thanks for leaving us a review. I'm sorry to hear that you've had a negative experience with us. I would like to look into this to ensure that this is all resolved for you, so I have sent an email to the address associated with your review. I'll be happy to address any issues you're having via email there. All the best, Lou

Posted 4 years ago

“Poor customer support and expensive. Look around you can find far better suppliers”

Helpful Report

Posted 4 years ago

Hi Simon, Thanks for leaving us a review. I'm sorry that you had a poor customer experience with us. If there's anything that we can do to address this for you, would you be able to send us an email to feedback@bulb.co.uk please? We'll be happy to look into any issues that you're having for you. All the best, Lou

Posted 4 years ago

“Been with Bulb for a few years no complaints they have a very easy to use App simple method of submitting metre readings. You are in control of monthly amounts which can be adjusted through App.”

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Posted 4 years ago

“Bulb has been the best service and the best switch I ever made”

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Posted 4 years ago

“Excellent service, only leaving as I want a fixed rate now”

Helpful Report

Posted 4 years ago

“Stayed with them for less than a month as I found a cheaper supplier.”

Helpful Report

Posted 4 years ago

“Terrible company to deal with. Customer service when I joined bulb several years ago was amazing, but now it’s one of the worst I have experienced. Took them 18months to fix the broken ‘smart’ meter they installed and all the while they were using their own estimated reading which were inflated. Finally changed the meter after me chasing every few weeks and they couldn’t get a final reading off the meter which I found very convenient for them considering we had to move out of the house for 4 months, so usage in that time would have been nil!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had an issue with your meter that took a long time to be resolved by us. Unfortunately, due to the national lockdown, we did have to cancel and postpone any non-emergency metering jobs for many months. I'm glad, however, this has now been sorted for you. If you do require any further help with this, would you be able to send us an email to feedback@bulb.co.uk? We'll be happy to help you there. All the best, Lou

Posted 4 years ago

“stealing my money little by little by increasing the price 4 times a year, avoid bulb”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, especially at a time that we know is difficult for lots of our members. Wholesale prices - the prices that suppliers pay for gas and electric - are at their highest since 2018 due to the demand for energy after lockdown. It's for this reason that a typical member will now see a increase in their billing. You can read more about this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Put my direct debit amount up twice in a short space of time. Customer service dreadful. Did not listen to what I was telling them, obviously working off a script. Refused to give me a smart meter due to me having storage heaters. Give this company a wide berth”

Helpful Report

Posted 4 years ago

Hi Catherine, Thanks for leaving us a review. I'm sorry that you haven't had a positive service experience with us. With regard to members' properties that have storage heaters, the meters in these properties normally have 5 terminals (wires) coming out of the bottom of them. Unfortunately, our Meter Operators don't have stock of 5-terminal smart meters just yet, so this means that we can't install these for these properties at the moment. We're hoping to be able to do this very soon, and we can certainly get in touch with you as soon as we can. So I can ensure you get communication about this, and so I can look into any other questions or concerns you have, would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews