Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a quick and smooth transition from Eon over to Bulb.I had no hassle and completed within a short time scale excellent work thank you.”

Helpful Report

Posted 4 years ago

“Sent in a meter reading back in February because I notice I was having to top up 3 times more than usual when tapping in the numbers I was asked if I wanted to check the numbers as they were so high. I still have not heard back from Bulb. I am now looking for another service provider.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't heard back from us on this query. Even if you're switching away, I would still like to look into this for you, to ensure that everything is ironed out on your account. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details? All the best, Lou

Posted 4 years ago

“They have been good on the ball I got the worm home discount with know trouble and the free gift they couldn't give me they sent me a voucher in stead so pleased with the service”

Helpful Report

Posted 4 years ago

“The service was easy to set up. The ability to use smart meters allows you to see exactly how much energy you are using. The claim that the electricity is generated from renewable sources and the gas is carbon neutral, makes you feel that both you and your supplier are being environmentally conscious.”

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Posted 4 years ago

“Good company to deal with, but no offer of fixed terms so had to change”

Helpful Report

Posted 4 years ago

“Talking to these people is like banging your head against a brick wall! We send our meter reading every month and they still estimate WAY over what we are using! Two price increases in a year that again are way above what we use. Phone calls/ emails absolute waste of time. It’s like dealing with monkeys. We wasn’t living in the property for 8 months due to a fire and they were told and supposedly put our account on hold and they still BILLED us for £300 pounds. The place was empty! Looking to move supplier, after I have rung them so they can again explain my bill, which is nonsense. Estimated bills or phantom readings???”

Helpful Report

Posted 4 years ago

Hi Kris, Thanks for taking the time to leave us a review. First of all, I'd like to apologise for the poor customer service that you have received from us. You also shouldn't be receiving estimated statements if you're submitting readings. That is unacceptable and we want to put that right. Please can you email us at feedback@bulb.co.uk with a summary of your review? We'll get back to you as soon as we can. I am very sorry for the stress caused to you. If you have any questions, let us know via email as well. Take care, Niamh

Posted 4 years ago

“Very good company to deal with, if you have any questions they get back to you, not like some companies, I have no hesitation in recommending them.”

Helpful Report

Posted 4 years ago

“Would not recommend Bulb. I’ve had numerous issues ever since I switched to them. Took ages to sort issue with transposed readings, numerous emails to them chasing to sort. Now got an issue with them repeatedly sending me estimated bills when I submit readings, even after contacting them about it and they asking me to email the readings instead. Recently had email acknowledged but they still estimated monthly use. Waiting to get back in credit and then going to switch. Shocking customer service, very slow to respond. They’ve just put prices up for second time this year. I would not recommend anyone to switch to them. I can’t wait to be free of them.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I am very sorry to hear about the poor experience that you've had with us. I'm glad that the transposed readings issue has been fixed, although your statements should be based upon readings that you are submitting rather than estimates. We obviously need to look into this - please can you send us an email at feedback@bulb.co.uk with a summary of your review? We'll get back to you as soon as we can. Once again, I am so sorry for the poor experience that you've had with us. If you have any questions, please do ask via email as well. Many thanks, Niamh

Posted 4 years ago

“Brilliant service, excellent pricing.”

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Posted 4 years ago

“I have been using bulb for over a year, and they kept increasing the prices. Yesterday I received a price hike from £30 to £75.00 per month which is ridiculous for a small flat. They don’t even notify in advance, only send email three days before the direct debit that their is price increase. Not happy the way they work it’s not right . I have now switched to other supplier. Hope it works for me with the other supplier and hope monthly bills are stable.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I am very sorry that we've had to increase our prices quite lot over the last year. This is due to the fact that we have a variable tariff that has to change when the wholesale cost of electricity and gas changes. With regard to the payment increase, if you don't input your estimated annual usage when signing up, then we estimate your direct debit according to a similarly sized property in your postcode. If this is too little, according to meter readings that we get, then your direct debit does need to be increased. We should email you with 30 days notice if your payment is changing so this is something that we'll need to look into for you. I know that you've switched away, but please can you send us an email with a summary of the issue above so that we can answer any questions about the switching process? Many thanks, Niamh

Posted 4 years ago

“Can’t say much only been with them a few months, tarries just gone up, hopefully it won’t make much difference but all suppliers will have put theirs up too, I feel you should ask for reviews further along the line, up to now no problem got the £50 credit for swapping so that should offset the rise fingers crossed no problems as yet”

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Posted 4 years ago

“only been with bulb since february 2021 already had two price rises”

Helpful Report

Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review. I am very sorry that we've had to increase our prices twice since you've been with us. This is owing to a huge increase in the wholesale cost of electricity and gas since September 2020. I know that this has come at a bad time for our members and it's not a decision that we've taken lightly. We’ve discussed this in more detail here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If there's anything that we can help with, please send us an email at feedback@bulb.co.uk with your account details. We'll have a look into any issues that you might have as soon as we can. Take care, Niamh

Posted 4 years ago

“I switched to bulb, reason to use renewable energy. I felt compelled to do my part in helping with climate change, Are also cost effective.”

Helpful Report

Posted 4 years ago

“I switched to bulb, reason to use renewable energy. I felt compelled to do my part in helping with climate change, Are also cost effective.”

Helpful Report

Posted 4 years ago

“Do not go anywhere near this company”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for leaving us a review. I am very sorry that you've had a bad experience with us - we want to put this right. Please can you email us at feedback@bulb.co.uk with a summary of any issues? We'll look into your account and get back to you as soon as we can. Many thanks, Niamh

Posted 4 years ago

“They constantly increase the price. Don’t join.”

Helpful Report

Posted 4 years ago

Hi there, thanks for taking the time to leave us a review. I know that our price increases have come at a bad time. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. If you want some more information on this, feel free to have a look at our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21. We don't have contracts or exit fees and will always give 30 days' notice of any price change. I am sorry for the poor experience that you've had with us. Any questions, feel free to email us at feedback@bulb.co.uk. We'll get back to you as soon as we can. Take care, Niamh

Posted 4 years ago

“Steeling money off everyone price keeps on going up and up they will be losing my custom very shortly and hopefully most of there customers to”

Helpful Report

Posted 4 years ago

Hi there, thanks for taking the time to leave us a review. I am very sorry that we've had to increase our prices. This is due to a significant (29%) increase in the wholesale cost of electricity and gas since March, which is when we last changed our prices. We have some more information about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We don’t have fixed-term contracts, or charge exit fees. So you’re free to change suppliers at any time. We’ve let you know about the changes 30 days before the new tariff takes effect. This gives you time to make a decision about whether you'd like to stay with Bulb. If there's anything that we can help with, please feel free to email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Many thanks, Niamh

Posted 4 years ago

“I'm very disappointed with bulb and its time to change the supplier. They changing price every two months in this year! Also rubbish customer service!”

Helpful Report

Posted 4 years ago

Hi there, I am very sorry to hear about the poor experience that you've had with us generally. Sadly we have had to increase our prices again due to a 29% increase in the wholesale cost of electricity and gas since March (which is when the last price increase was). Because our tariff reflects the true cost of energy, we have to increase our prices when our costs increase. You can read a bit more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 You mentioned that you have received poor customer service from us recently and we do want to put this right. Please can you send us an email with a summary of any issues at feedback@bulb.co.uk? We'll get back to you as soon as we can. Any questions, feel free to let us know. Take care, Niamh

Posted 4 years ago

“Was fine but a huge hike from £100 to £141 in one go!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we've had to increase your payments. On occasion, when a member's usage is higher than their monthly payment amount, we do have to increase payments in order to ensure that the account isn't falling into unnecessary debt, and it is our duty as supplier to do so. I would still like to take a look into this for you though - would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 4 years ago

“Good customer service but did not offer fixed price termsu”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews