Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. They tell you they have great rates. Moved to Bulb less than 3 months ago and since then have received notices of not one but two price increases.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for a lot of our members. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Best services”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Price gone up”

Helpful Report

Posted 4 years ago

Hi Sarb, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. If you would like to read more about the reasons for this price change, you can view our Blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“I thought I was getting a good deal, but within a month of joining I received an email saying the price was going up by £6.56 a month so I’m not overly happy”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Good service.”

Helpful Report

Posted 4 years ago

“Switched in first week of March. Now end of May and they still haven’t sent final readings to previous supplier so am still paying for both companies. They used estimated readings even when I’d sent the readings and extra info. Have sent many many messages, Bulb are not replying. Very frustrated, wish I’d not switched”

Helpful Report

Posted 4 years ago

Hi Jenny, Thanks for leaving a review. I'm sorry that you're still waiting for your final statement from us - I would definitely like to chase up on this for you. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Cannot review as your man couldn't do the job”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I would like to get to the bottom of what has happened - did you have a failed meter job? If this is the case, I would like to look into this and give you a hand. Would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 4 years ago

“The easiest of switchovers and the cheapest electricity I've ever had. Change to bulb now!”

Helpful Report

Posted 4 years ago

“Communications from Bulb were very clear. The monthly direct debits seemed to be set at a reasonable level and didn't immediately increase when unseasonably poor weather increased energy consumption. Its early days but I trust this company to offer fair and competitive pricing. Their TV advert is TERRIBLE.”

Helpful Report

Posted 4 years ago

“Bulb are my first experience with a gas and electric company after recently buying my first home. They’re the cheapest company on most comparison sites with the added benefit of being green! They’re app is simple and user friendly and all the staff have been great in answering any questions and queries I’ve had! Would recommend (and you get £50 when you do!!)”

Helpful Report

Posted 4 years ago

“Moved over to Bulb in Feb 2021 on the promise of cheaper bills each month. Within 4 weeks of making the move received an email to advise that the prices were going up. Received another this week to advise that they're going up yet again! Disappointing when an expectation has been set. The move/migration of suppliers was seamless and we were well informed of the dates and changes taking place. The only disappointment being the bills - which is kinda important from a utilities supplier.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year - we’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. This is the highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Good value for money and very green.”

Helpful Report

Posted 4 years ago

“So good so far”

Helpful Report

Posted 4 years ago

“There is no reminder or opportunity to provide monthly meter readings as offered by Octopus. I want to be charged for what I consume not what Bulb think I consume. I signed up to Bulb via uSwitch and a short while after you put your prices up. When you sign up new customers you should fix the tarrifs for the contract term - your approach has a bad smell about it.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for leaving us a review. We do send a reminder that it's a good time to submit a meter reading in our payment reminder emails, which come 3 days before your payment is taken and your bill is generated. You can submit meter readings through the Bulb app and on your online Bulb account here: https://account.bulb.co.uk/dashboard If you need a guide to reading your meter, you can view this here: https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-to-read-your-meter Unfortunately, at Bulb, we don't offer fixed-rate tariffs - we have only one tariff which is our Vari-Fair tariff. As this is a variable tariff, this reflects the true cost of energy on the wholesale market. If you have any other questions, please don't hesitate to contact us via email on feedback@bulb.co.uk, and we'll be happy to assist. All the best, Lou

Posted 4 years ago

“The philosophy behind Bulb is great but since signing up in March 2021 we have had not 1 but 2 price increases.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to the highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. If you would like to read more about this price change, you can do so on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Amazingly good had no problems yet.”

Helpful Report

Posted 4 years ago

“No problem with the change over ....”

Helpful Report

Posted 4 years ago

“8% rise is excessive.”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for leaving us a review. Unfortunately, wholesale prices - those that energy suppliers pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand. This means that a typical member will see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“My experience of Bulb so far: - Price increase in September by £51. - Price increase in April by £91. - Price increase in June by £69. (based on average annual bill). Will leave the rest up to you.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up again in a short time since the last, especially at a time that we know is difficult for lots of our members. Wholesale prices - those that suppliers pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasons for this price change here on our Blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews