Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Set up was easy and well detailed Price has gone up twice in two months. Albeit not fully in bulbs control due to external factors, they could look after new customers by freezing any price increases for the first year! What’s a little bump to their business revenue?”

Helpful Report

Posted 4 years ago

Hi Rich, Thanks for leaving us a review. Unfortunately, we don't offer fixed rate contracts, all our members are on our single variable-rate Vari-Fair tariff. This means that you are automatically on our cheapest tariff. Also, it means that, as this tariff is based off of the true cost of energy on the wholesale market, it can go both up and down. If you have any further questions about this, you can send us an email to feedback@bulb.co.uk and we can give you a hand. All the best, Lou

Posted 4 years ago

“Service is ok but they promised £50 for a friend joining with them and never happened”

Helpful Report

Posted 4 years ago

Hi Juan, Thanks for leaving us a review. I'm sorry that you didn't receive your referral credit as you were owed. I'll be happy to look into this for you though - would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Bulb supply you with your energy needs at very competitive prices. Their online site is easy to use, can't go wrong really. Sign up and enjoy”

Helpful Report

Posted 4 years ago

“Cheap, but impossible to get hold of and dont offer all advertised services across the whole of the UK. I clicked an ad to join them and get a smart meter, but apparently they dont offer them in cardiff. I changed to a supplier with worse customer service for no reason!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We can install smart meters all over the UK, so I would like to look into this for you. It may be that your metering setup or another factor means that you're not eligible for smart meters, but your location shouldn't have any issue on this. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Joined march two price increases since , stay clear”

Helpful Report

Posted 4 years ago

Hi Dean, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices have risen to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this price change here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Whilst I was happy to switch to Bulb recently, you have put your prices up twice therefore now more expensive than my previous supplier. Not happy”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Bought a lot of accounts in at a cheap rate only to then give 28 days notice to increase rates by over 30%”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - this sounds like this may have Bulb for Business that you're referring to and we have shared an article about the price change for our Business members here: https://help.bulb.co.uk/hc/en-us/articles/360060086052-We-re-changing-our-electricity-prices-for-businesses Feel free to email us at feedback@bulb.co.uk if you have any questions about this. All the best, Lou

Posted 4 years ago

“Very good well better than last company. Can you give me a contact number please want to ask few questions . Thanks”

Helpful Report

Posted 4 years ago

“Apart from two price increases which I presume can't be helped. No complaints”

Helpful Report

Posted 4 years ago

“Switching was easy, nice clear and welcoming, good communication, easy to use app. However price quoted to entice you in quadrupled with the first 3 months! even though you made it clear what usage was from last year before switching. Thought too good to be true and it is.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear about this payment review that we've undertaken. Unfortunately, even when you refine your quote with your annual usage from your current supplier, if the usage after you've switched to us is higher than this, we may have to increase your payment amount. However, for this to raise this much, I would certainly like to look into this for you to see what has happened here. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Joke of a company. I joined in February this year and they’ve now raised their prices twice already! As far as I’m aware they’re the only company to have increased TWICE in such quick succession. This time by 6.5% Martin Lewis email this morning says if you’re a bulb customer you’re probably better off moving to a long term fix. I know what I’ll be doing.”

Helpful Report

Posted 4 years ago

Hi Ben, Thanks for leaving us a review. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. Since we last announced a price rise in March 2021, wholesale costs have still been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased too. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“the supply service is ok but i registered for a smart meter and was told they can't do it as we live in a parking permit area and they can't park !!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that your smart meter job didn't go ahead for this reason. If this was booked by one of our team, we should have notified our Meter Operator that a parking permit would be required for the job, so it wouldn't be cancelled. I would like to look into this to ensure this can get booked in for you and goes ahead this time. So I can do so, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Quite impressed with Bulb so far . Keep you up to date with how ur account is progressing and any information pertaining to ur account”

Helpful Report

Posted 4 years ago

“I nave not been with bulb very long, but so far I am pleased with the service you give”

Helpful Report

Posted 4 years ago

“I switched to bulb from eon then all my prices have gone up! I understand inflation but I switched to save money :-( The bulb website said save money based on the information I gave on there website, but I have not saved money… :-( gutted!”

Helpful Report

Posted 4 years ago

Hi Peter, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change. You can read more about the reasoning for this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you would like to discuss this any further with us, please don't hesitate to send us an email with your account details to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Very cheap im happy to be with bulb”

Helpful Report

Posted 4 years ago

“This company made loads of promises about being cheap. However, once I was signed up they doubled my direct debit with no notice. This left me in a huge financial mess. When I complained they did nothing to help so I had no option but to leave.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had issues with your payments. Under Ofgem regulations, we have to give due notice before any changes to payments, so you should have received either a letter or an email about this, depending on your communication preferences. Even if you have switched away, if you would like to discuss this with us, you can email us at feedback@bulb.co.uk and we'll be happy to help. All the best, Lou

Posted 4 years ago

“Good comms and seem to have good eco credentials. Unfortunately their prices have gone up twice in the short time we've been with them but I understand this is a national issue so just bad timing.”

Helpful Report

Posted 4 years ago

“Very happy with my switch to Bulb. I pay less on my electricity and gas bill than I used to with my previous provider and it is all renewable energy! There is only one tariff so I don't need to worry whether I am on cheaper or pricier tariff. Very happy so far!”

Helpful Report

Posted 4 years ago

“As soon as I switched over my charge went up and just gone up again not the best 3 month start they say it’s down to the cost of fuel if so why have they put the daily charge up as well”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for a lot of our members. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. You can read more about the reasons for these price changes on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews