Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All worked very well easy to sign up and great prices and customer service”

Helpful Report

Posted 4 years ago

“Firstly, though I've only been a Bulb customer for two months, prices have already risen twice. I can understand increases in wholesale energy prices forcing Bulb into this, but why also sneakily increase standing charges? Secondly, I tried to use a referral code. It didn't work. When the person I gave it to complained, instead of support fixing it immediately, the potential new customer was told they had "done it wrong" and should "try again tomorrow". Thirdly, the Bulb smartphone app is useless. Despite me having a smart meter, electricity readings are sporadic and all "estimated" (gas, oddly, is fine). This makes the energy usage graphs inaccurate and pointless, making it impossible for me to monitor my usage accurately (the main selling point for smart meters). Bulb should look at the nPower app to see how it should be done. Overall, Bulb are clearly out of their depth and I cannot recommend them to anyone. I will be switching away at the earliest opportunity.”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for leaving us a review. I have been able to find an email address associated with your review. I would like to look into this situation with your electricity smart meter to see how we can get this ironed out for you, and I've also addressed your other questions and queries there too. All the best, Lou

Posted 4 years ago

“You have kept me informed of my account satisfactorily at all times.”

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Posted 4 years ago

“great customer service the smart meter was organized and fitted without delay”

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Posted 4 years ago

“What can I say my electricity and gas last alot longer than my last supplier”

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Posted 4 years ago

“Fanatic company ....credits put instantly into your account ...easy to speak to. Highly recommended .”

Helpful Report

Posted 4 years ago

“I changed to Bulb due to rising costs from my last supplier as they were far more competitive. However, Bulb's prices have now risen to as high as those of my previous supplier, so not too happy about that. If the prices do not go down again soon, then I shall likely be changing my supplier again...”

Helpful Report

Posted 4 years ago

“A complete scam, I was with bulb for 12 months and after those 12 months they sent me a final bill which was £1,200. I lived in a one bedroom flat on my own, just me. no way I used £1,200 worth of electricity, let alone on top of the £50 a month I was paying anyway. Attempting to resolve this through some awful customer service, I was told that they wouldn't do anything to check for a fault as I no longer live at the property. After a few more failed attempts to get this resolved through ombudsman, all I was given £200 credit and an apology for the awful customer service. So I have just had to pay £1,000 of money I did not have and struggled to pull together just to get this incredibly painful and stressful situation behind me. I will never be returning to Bulb and I suggest you completely avoid them, if you value your money.”

Helpful Report

Posted 4 years ago

Hi Saul, Thanks for leaving us a review. I'm sorry that you had an unpleasant experience with regard to the billing at your property and that this had to go to the Energy Ombudsman in order to be resolved. In this way, Ombudsman was set up by Ofgem to settle disputes between consumers and energy suppliers. They review complaints like yours to make sure that there's a fair decision, which we always follow. However, I'm sorry if this resolution did cause any financial difficulty for you. All the best, Lou

Posted 4 years ago

“As soon as I switched over my charge went up and just gone up again not the best 3 month start they say it’s down to the cost of fuel if so why have they put the daily charge up as well”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry for the unfortunate timing of these price changes. to put prices up for the second time this year. Since we last announced a price rise in March 2021, wholesale costs have continued to rise. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. You can read more about the reasons behind this change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Switched to Bulb less than 3 months ago with the hope I am getting better deal and using green energy. Ten days after the switch they notified me they are hiking the price with 10%! Not only that, but a week ago they announced another 10% increase. How about that! For less than 3 months they've hiked the price with 20%! I bitterly regret switching. Will change provider and will definitely not sign up for their services again.”

Helpful Report

Posted 4 years ago

Hi Magdelena, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Fantastic”

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Posted 4 years ago

“Is this company in financial difficulties? They are refusing to give us a credit refund by cheque. It’s taken months to get them to put right their admin errors. We provided opening meter readings but they used estimates. After 3 months of constantly badgering them, account now sorted on paper. £100’s of credit which they will not write a cheque for. They are expecting us to reinstate direct debit, let them take more money, then they say they will refund. We have asked for cheque and they have refused!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I've been able to find your account from the email address associated with your review and I can see that you currently have an ongoing complaint with my colleague. It appears that there was an ongoing dispute on your account, which meant that we weren't able to raise a dispute while this was being resolved. Unfortunately, we're not able to issue a refund via cheque at the moment, which is why my colleague requested that a Direct Debit mandate was set back up, so that this refund could be raised for you again. I've chased this up with my colleague so that we can check on the process of this refund. All the best, Lou

Posted 4 years ago

“Total crooks, joined in march and they have hiked the prices twice.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. Wholesale prices - those that energy firms pay for gas and electricity - have surged to their highest levels since 2018 due to post-lockdown demand, so we do have to change our tariff accordingly. We’ve discussed this in more detail here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Great company, good communication, good service and good website. Shame that the price has gone up weeks after joining!”

Helpful Report

Posted 4 years ago

“Switched to bulb to reduce bill,however no cheaper than Scottish Power☹️”

Helpful Report

Posted 4 years ago

Hi Dave, Thanks for leaving us a review. I'm sorry to hear that you haven't been able to make a saving with us. If you would like to discuss this with us at all, please don't hesitate to send us an email to feedback@bulb.co.uk with your account details. All the best, Lou

Posted 4 years ago

“Glad I left Scottish power to go to bulb, great service”

Helpful Report

Posted 4 years ago

“A t the time of opening the account with you it was based on cost figures at the time. Before the ink was dry you notified me of a cost increase. Very poor practice!! Why not quote me with the increased costs involved. You must have had the new costings on your desk at the time. You would not have been competitive had you been honest about an imminent increase!. I realise the way your business is at the the moment. Very sharp practice indeed.”

Helpful Report

Posted 4 years ago

Hi Derek, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Suppliers do regularly change their tariffs throughout the year so, regrettably, we can’t give you advance notice of any price changes. We give all our members 30 days' notice before any changes are due to take place, which gives them time to make a decision about whether they'd like to stay with Bulb. If you have any further questions about this, please don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Our short time with bulb has been smooth sailing”

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Posted 4 years ago

“Since I joined price went up twice and its been only 3 months”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Unfortunately, wholesale prices - those that suppliers pay for gas and electric - have risen to their highest levels since 2018, This is due to post-lockdown demand. If you want any more information about this, you can read our Blog post about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“they are great really helpful when you need it & polite consumate & above all professional.”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews