Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As soon as I signed up they increased my rates steer clear”

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Posted 4 years ago

Hi Louise, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Helpful, efficient and happy I changed to Bulb”

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Posted 4 years ago

“Very confusing. Always seem to be in debit despite us paying more than our actual bill every month.”

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Posted 4 years ago

Hi Roxanne, Thanks for leaving us a review. I'm sorry you've found our billing confusing. I would be happy to look into this and provide you with some explanations on this. Some of the confusion may well come from the fact that we take our payments in advance. This means that your payment is taken at the beginning of the month for the month ahead, and this is taken on the same day that your bill is generated. This means that the payment taken on the same day as the bill is generated won't feature on that statement, but on the statement for the month after. You can read a little more about how Bulb's billing works here: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-Bulb-charges-for-energy-usage If you have any other questions, don't hesitate to get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Great prices and notifications about your account!”

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Posted 4 years ago

“in less than 2 months they had raised the rate twice.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 I hope the information in the blog post makes things clear, but feel free to reach out to us on feedback@bulb.co.uk if there’s anything else we can help you with. All the best, Lou

Posted 4 years ago

“New customer only a few months ago. But so far so good. I hope Bulb remain competitive on pricing.”

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Posted 4 years ago

“Bulb where the 1st energy company I switched with I was with the same supplier for years my daughter introduced me to them and we both got £50 it's easy to do and Bulb take care of everything a couple of meter readings later and I'm with them now I'm in my 80s and wished I'd done it years ago they also pay your exit fees if your charged for leaving your old supplier you cant beat that .”

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Posted 4 years ago

“Since changing to Bulb we have been able to control our energy better. Now we the smart meter installed. Didn’t realise that we would still have to send manual readings though. The electricity meter isn’t easy to read.”

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Posted 4 years ago

“Since changing to bulb i have been charged less for electricity. It is so good. I am very pleased i changed wish i had done it years ago”

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Posted 4 years ago

“It was my daughter who pointed me in Bulbs direction the best decision I have made in years I was always reluctant to change suppliers being with the same one for over 20 years it was painless .BULB takes out all the worries and they pay your exit fees as well I got £50 and so did my daughter as she recommended me to them 1st class service. I'm in my 80s so if I can do it anybody can choose bulb you wont be disappointed”

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Posted 4 years ago

“Fabuuuulous”

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Posted 4 years ago

“Very helpful support and easy to manage your account online or on the app!”

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Posted 4 years ago

“Very good service and also very helpful and have seen difference in savings would recommend”

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Posted 4 years ago

“Very cheap and I'm well happy”

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Posted 4 years ago

“I have been with Bulb since 01/02/21 and find their prices extortionate. I submit meter readings but they still estimate my energy use. Each month I am told to increase my Direct Debit payment so I have had enough and am changing to another provider. I am so sorry that I ever switched to Bulb and would never recommend them to anybody.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I have been able to find your account from the email address associated with your review, and I can see that your Direct Debit has increased since we took over your supply. I have sent you an email about this this afternoon, so I can explain a little more about this and answer any further questions you might have. All the best, Lou

Posted 4 years ago

“I put up with regular rate increases for a year before I finally had enough. They refuse to let me leave. I have tried for weeks to leave and they refuse. First they said I owed a balance. So I paid the balance. Then they said it takes a few weeks before we can accept your payment. So I waited. Then they took the money from my account but now they are saying it takes a few more weeks to apply the monies to my balance. It is a giant scam. I am now complaining to the ombudsman”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we do need large debt balances to be cleared in order to allow members to switch suppliers, which is the case for many, if not all, suppliers. Once payments are taken, it can take a few days for this clear on your Bulb account, but I can see that this has now done so. Therefore, you should have no issues switching supplier now, if you wish to. I can see that you already have a complaint open with my colleague, so I've prompted them to get back in touch with you about this. All the best, Lou

Posted 4 years ago

“Same as the rest just normal”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. If you do have any questions or need any help going forward, don't hesitate to get in touch with us. You can call us on 0300 303 0635 or send us an email to help@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Great service, great prices , happy to recommend to anyone”

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Posted 4 years ago

“Extremely cheap, and an easy to use app and smart meter, to keep an eye on gas and lec usage, I have no complaints whatsoever, my bills are around £40 a month at the moment, it’s just a case of being sensible with switching things off etc, I recommend bulb to my friends for the £50 rewards and I would highly recommend to anybody else 👍 👍 👌”

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Posted 4 years ago

“Very good energy company,keeps you well informed five stars”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews