Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent p”

Helpful Report

Posted 4 years ago

“One of the worst companies I have come across with when needing support!”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't had a great experience with us, as we really do strive to provide excellent member support. If there's still anything that you require help with, would you be able to send us an email to feedback@bulb.co.uk with your account details, and we'll be happy to give you a hand. All the best, Lou

Posted 4 years ago

“quick and simple to do on line”

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Posted 4 years ago

“We change from Scottish power to Bulb with no problems Bulb did everything right for us and we saved money too.”

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Posted 4 years ago

“Everything alright at the moment. Did send a copy of a cancellation fee from British Gas , no response yet.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. If you're still waiting for reimbursement of your exit fees, I'll be happy to chase this up for you. Would you be able to send us an email to feedback@bulb.co.uk about this please? All the best, Lou

Posted 4 years ago

“Smart meter does not work and never has! Signed me up on a priced tariff and within a month put the price up! Not a happy bunny!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had issues with your smart meter. We will be happy to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can give you a hand with this? Furthermore, regarding the price change, we're sorry for the unfortunate timing of this. You can read more about the reasoning behind this change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Its very good if you don't have much money”

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Posted 4 years ago

“Absolutely disgusted with Bulb they lowered my monthly usage at begging to £45 a month to gain new customer even if I said that’s too little in my opinion they said no that’s what we estimate you will be paying and now I am paying £240 a month because debt was built in! Please avoid them !”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for leaving us a review. I'm sorry to hear this - I've been able to find your account from your review and I can see that your initial monthly payment amount was too little for your usage, so we have had to increase this since. So we can discuss this further, I have sent you an email this morning and I'll happy to give you a hand there. All the best, Lou

Posted 4 years ago

“easy, no fuss ,simple to use”

Helpful Report

Posted 4 years ago

“The switch over from British gas was seemless, after 2 months of paying my fixed DD amount I'm now in debt to them to the tune of £50. They appear to set the monthly payments to low to make themselves seem cheaper. Not impressed”

Helpful Report

Posted 4 years ago

Hi Phil, Thanks for leaving us a review. I'm sorry that the initial Direct Debit amount wasn't suitable for your usage and now you're in some debt with us. We do recommend inputting your Estimated Annual Usage from your current supplier when generating a quote with us, as otherwise the quote is solely based on the size and location of your property. Whilst this is generally a fair marker of what you will use, if your property does tend to use more than an average property, you could end up using more energy than your monthly payment amount. If you would like any further help or have any questions about this, you can send us an email at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Bulb have been brilliant in sorting our changeover The customer service and price is what you need these days MUCH better than Eon !!”

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Posted 4 years ago

“I use Bulb because they offer electricity from 'green' sources at competitive prices easily management through an online portal”

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Posted 4 years ago

“Lovely easy transfer over, good customer service kept me notified every step of the way. Would recommend.”

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Posted 4 years ago

“No nonsense. Easy to deal with. Good communication. Good customer service.”

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Posted 4 years ago

“Very helpful and informative”

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Posted 4 years ago

“Best so far....Thinking of the consumer !!!!”

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Posted 4 years ago

“Swapping to bulb was easy even for an ancient technophobe! I like the way I am updated on current usage. Full marks for everything from me.”

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Posted 4 years ago

“Excellent supplier and had no problems at all..............would recommend.”

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Posted 4 years ago

“Price hike to my bulb Business electric 12.53p to 17p plus the vat and CLV etc - there is however no exit penalty with Bulb, so we switched to EDF @ 14.45p on a two year contract. Gas also increased, but will stick with it over summer and see how things pan out”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for leaving us a review. You can read the reasons for this change for the business electricity tariff here: https://help.bulb.co.uk/hc/en-us/articles/360060086052 We haven't put our gas prices up, but we are glad that you're staying with us for this fuel. All the best, Lou

Posted 4 years ago

“Like most people I find it difficult to make time to look into the merits and comparisons of utility companies. I know energy prices have increased accross the board, for reasons that didn't make any sense to me. But I chose Bulb because the standing charge was low, and that suits me best. I now find that the price increase has been calculated with a disproportionate increase in standing charge. Not really happy but I shall monitor the situation.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you're disappointed by this price change - we have a blog post that explains the reasons for this, that you can read here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, do let us know by emailing us at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews