Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the 2 months I’ve been with bulb my energy prices have gone up twice, the first was 1 day after I couldn’t reverse the move from my old supplier. Will be looking to move again very soon.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes, especially this first one. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, feel free to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I’m very pleased with Bulb Great prices. Saving money .”

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Posted 4 years ago

“I’m moved to Bulb less than two months ago and they’ve increased the prices twice during that period. Unreal, very disappointing. However, I do like the app + referral scheme.”

Helpful Report

Posted 4 years ago

Hi Joe, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about the reasons for this most recent price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, do let us know by emailing feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“I recently changed suppliers from Wholesale Domestic to Bulb and it cost me £175 - I should have just stayed with them”

Helpful Report

Posted 4 years ago

Hey there We're sorry to hear you've found it expensive to switch- we can take a look into your payments and meter readings for you if you'd like. Send us an email at feedback@bulb.co.uk and we'd be happy to help

Posted 4 years ago

“Good value for money however no option to be pre pay and have a smart metre which is very essential to me as I work anti social hours and 13 hour shifts sometimes I find I run out of electric and can’t get any more. A smart metre with online top up would be ideal. British Gas offer this.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We do offer Smart Pay As You Go for eligible members, so we'll be happy to look into this for you. Would you be able to send us a picture of your current meter and account details to feedback@bulb.co.uk, so we can see whether we would be able to do this for you? All the best, Lou

Posted 4 years ago

“I can get nobody to talk to. I did not get my warmdiscount as I alway got from EDF”

Helpful Report

Posted 4 years ago

Hi Elizabeth, Thanks for leaving us a review. I'm sorry to hear that you've had difficulty getting in touch with us. Our phone lines are open from 9am to 5pm Monday to Friday, but you can also contact us on this same line outside of these hours if you have an emergency. Also, you can contact us via email at help@bulb.co.uk, or contact us via social media too. Furthermore, I'm sorry to hear that you didn't receive your Warm Home Discount with us. Unfortunately, Ofgem - the industry regulator - sets different eligibility for each supplier, so it can be that you were eligible with your previous supplier and not with us. I'm sorry if this is the case. Although we won't be able to get this for you for this year, we can look into why you didn't receive it this year if you would like me to. If you would, please email us at feedback@bulb.co.uk with your account details and we'll be happy to look into this. All the best, Lou

Posted 4 years ago

“Wery well.”

Helpful Report

Posted 4 years ago

“I'm only with Bulb because that's who our landlord was with. I really despise the system where you're always in debit with them, no matter how much you end up paying monthly. My sister had the same issue.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We take our payments in advance, so it can often appear that your account is in debit when your statement is issued at the end of the month. However, I'll be happy to look into this for you to check whether this is indeed the case. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“Very straightforward, easy to understand, no jargon, and no confusing tariffs. They keep it simple and super easy to keep on top of. Highly recommended 👌”

Helpful Report

Posted 4 years ago

“So easy and very helpful I know what I’m paying and when.”

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Posted 4 years ago

“Great communication. Easy to use app. Prices very competitive.”

Helpful Report

Posted 4 years ago

“Bulb ,as a energy company is much easier to deal with and helpful than others l have dealt with.”

Helpful Report

Posted 4 years ago

“It's a nice things to have...”

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Posted 4 years ago

“Started off great. Is it two hefty increases we’ve had in six months?”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year Unfortunately, wholesale prices - those that energy suppliers pay for gas and electric - are at their highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Bulb are a great energy provider .”

Helpful Report

Posted 4 years ago

“I think bulb is really expensive I'm now paying a lot more for gas and electric since I switched”

Helpful Report

Posted 4 years ago

Hi Jason, Thanks for leaving us a review. I'm sorry that you're not making a saving with us since switching over. We'll be happy to look into this for you, if you would be able to send us an email to feedback@bulb.co.uk with your account details. All the best, Lou

Posted 4 years ago

“had a difficult process of joining Bulb, and once i eventually joined after waiting 2 months they put up the prices so will be leaving”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving us a review. I'm sorry that you had difficulty switching over to us and then for the unfortunate timing of this price change also. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. You can read more about the reasoning behind this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you do require any other help, please don't hesitate to get in touch with us on feedback@bulb.co.uk with your account details. All the best, Lou

Posted 4 years ago

“Have used Bulb for good while as used them when living in Staffordshire and have found them very helpful to deal with towards some other companies”

Helpful Report

Posted 4 years ago

“Been with Bulb for about five months and already had two price increases. Be careful folks!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Really glad I changed to bulb it has made a great difference to my utility bills”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews