Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication. Great service. Great prices. Ethical business. Fantastic rewards for sign ups. Carbon offsetting. It’s great!”

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Posted 4 years ago

“Good company to deal with, but no offer of fixed terms so had to change”

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Posted 4 years ago

“Still waiting to go on to a monthly payment”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. Sorry that there's been a delay in you being able to change over from Prepay to monthly Direct Debit. I can look into this and see how this is going and whether there's anything I can do to get this moving for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details so we can look into this for you? All the best, Lou

Posted 4 years ago

“Real good customer service and there sites so simple to use so highly recommend oh and they got me a smart meter despite another company saying i couldnt have one so well done Bulb 👏”

Helpful Report

Posted 4 years ago

“Bulb Do not use the actual meter readings provided to them. Over estimated readings and overcharged me on starting and leaving. Only with them for 2 months and they used there own estimates on first and final bills. They claim they use the same readings as previous and new providers. They dont. I have all the evidence.”

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Posted 4 years ago

“Easy switch. All-green energy. Great website with a lot of info. Would have got 5 stars if they hadn't raised my bill by 6% one month after I arrived... :-(”

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Posted 4 years ago

“Very disappointed as I changed to Bulb & within a couple of weeks have put the tariffs up. Apparently it is going up again”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. You can read more about the reasons for this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Bulb sent us an engineer to change our meters to smart meters, his name is Michael. In more than 25 years we have never seen such a competent, knowledgeable, hard working and kind person.”

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Posted 4 years ago

“So easy and very helpful I know what I’m paying and when.”

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Posted 4 years ago

“Prompt good communication”

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Posted 4 years ago

“Good services, keeps you informed, simple procedures”

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Posted 4 years ago

“Great energy provider, really easy to track your usage and adjust monthly payments. Great communication and no hidden fees. Definitely would recommend”

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Posted 4 years ago

“Great energy provider, really easy to track your usage and adjust monthly payments. Great communication and no hidden fees. Definitely would recommend”

Helpful Report

Posted 4 years ago

“Liars l used uSwitch l was conned with a £25 Lidl voucher l never recieved l signed up at £52 then got an email saying it will now be £61 l said l want to cancel the switch now they are saying l can't.. it has been made illegal to prevent anyone changing their energy supplier..they are not making me stay with them when l want to leave lts funny because eon say they are my supplier”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had these issues with your switch. Unfortunately, any sign-up incentives like the one you have mentioned are dealt with Uswitch themselves, we don't issue these. As a result, you would need to contact Uswitch about this. If E.ON are saying that they still supply your property, this could signal that either the incorrect supply has been signed up through Uswitch or perhaps that your switch was cancelled. Either way I would like to look into this for you. Unfortunately, the email address associated with your review doesn't appear to be connected to any accounts on our system, so I am going to email you there so we can find your account and get this sorted for you. All the best, Lou

Posted 4 years ago

“Our short time with bulb has been smooth sailing”

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Posted 4 years ago

“Everything has been clear and easy, from transfer to account updating. Competitive pricing and good service.”

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Posted 4 years ago

“So easy and very helpful I know what I’m paying and when.”

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Posted 4 years ago

“We are very disappointed with our change to Bulb. We switched in March on the basis of a given tariff but that tariff was increased even before our switch was completed. We have also been notified of another increase being implemented in June and, as a result, we are looking to switch away from Bulb.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year and for the unfortunate timings of these changes. Since our last price change in March 2021, wholesale costs have continued to rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Bulb has put the price of Gas and Electric up twice in three months. That’s not a good start ! Also why don’t you explain how you generate your so called green energy. ?????”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Also, we have pages on our website that explain the sources of our green energy and how this all works - feel free to take a look here: https://bulb.co.uk/energy/ If you have any questions or need any other help, do let us know by sending us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Not so cheap .if entitled to warm home discount.don't get it even tho sent details .now switching .funny tho got text reminding bank holiday if nead help topping up.never received before .only now am awitching”

Helpful Report

Posted 4 years ago

Hi Sie, Thanks for leaving us a review. I'm sorry that you didn't receive your Warm Home Discount - I would certainly like to look into this, as you should definitely have received your Post Office voucher for this if you were eligible and your application was completed correctly. Also, these text reminders you've received are a new service that we have just begun to roll out, in order to help support our members and to ensure that they have enough credit going into the Bank Holiday weekend. So I can look into this and anything else on your account, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews