Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the short time I have been with Bulb, they have increased the price of fuel twice. While they did not sign a guarantee the price would stay the same for a year, the increases came thick and fast, within a couple of weeks of me signing up. Then a couple of months later. Having smiling people as logos and art work does not detract from the fact that this is a sting in the tail. I am now tied into the contract for a year. I will not renew and I would not recommend them.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Wholesale prices - those that energy firms pay for gas and electric - have increased to their highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. However, at Bulb, we don't have any contracts or exit fees, so you aren't tied in with us at all, should you want to change supplier. If you have any other questions or queries, feel free to send us an email to feedback@bulb.co.uk, where we can give you a hand. All the best, Lou

Posted 4 years ago

“Great Service!! 👍”

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Posted 4 years ago

“Very easy and stress free”

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Posted 4 years ago

“Bulb has put the price of Gas and Electric up twice in three months. That’s not a good start ! Also why don’t you explain how you generate your so called green energy. ?????”

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Posted 4 years ago

Hi Ian, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. Unfortunately, when the cost to supply energy rises, we need to increase our prices to reflect this. You can read more about the reasoning for this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Also, you can read all about what makes our energy green on our website here: https://bulb.co.uk/energy/ All the best, Lou

Posted 4 years ago

“Great service”

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Posted 4 years ago

“Only just changed so can't give proper review”

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Posted 4 years ago

“I have two accounts with Bulb- one for my late fathers house and one for main residence. Its easy to set up, keep track of and change payments if necessary. Saved a lot of money by switching, and glad its green.”

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Posted 4 years ago

“I have only just transferred to Bulb, therefore I have limited experience of their customer service.”

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Posted 4 years ago

Hi John, Thanks for leaving us a review. We're glad to hear that you've switched to us - if you have any questions or queries, don't hesitate to get in touch with us. You can email is at help@bulb.co.uk or give us a call on 0300 303 0635. All the best, Lou

Posted 4 years ago

“Well informed comany and reasonably priced”

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Posted 4 years ago

“Well informed comany and reasonably priced”

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Posted 4 years ago

“Really happy with Bulb so far. Simple and straightforward, the prices seem very competitive. I hope this the start of a long term relationship.”

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Posted 4 years ago

“Transfer from E.O.N. very well handled.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Bad at communication, I switched with them because my last provider couldn't put me on a credit meter. Sadly I'm still waiting to hear back from bulb about putting me on a credit meter. Thinking of switching again. Ridiculous!”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you're still waiting for your meters to be exchanged. There can sometimes be some delay with this, especially as we will need to run soft credit checks in order to change members from Prepay to credit. However, we'll be happy to follow up on this to see how this is progressing for you. Would you be able to send us an email to feedback@bulb.co.uk, so we can look into this for you? All the best, Lou

Posted 4 years ago

“Brilliant customer service and decent price the app is very good and easy to use definitely recommend using them”

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Posted 4 years ago

“Lower cost. No waiting in phone ques. Nice staff.”

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Posted 4 years ago

“Had to make a complaint to the regulator about them.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had to escalate your complaint externally. If you've raised a complaint with the Ombudsman, our Member Resolution Team will be in touch with you about this. If you require any other help, please do email us at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Bulb are spot on! cheap as chips! can't fault them so far!”

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Posted 4 years ago

“Bulb have been brilliant in sorting our changeover The customer service and price is what you need these days MUCH better than Eon !!”

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Posted 4 years ago

“I use Bulb because they offer electricity from 'green' sources at competitive prices easily management through an online portal”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews