Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy to have greener energy but not really cheaper as promised. Had one price increase before I even began supply and another a month later. I know prices have gone up but really, don't sell something as cheaper than competitors when it's not. I'll stay with bulb for now anyway as its so much hassle to change.”

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Posted 4 years ago

“Excellent simple communications. Level of communication is spot on. Galleys experience great service”

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Posted 4 years ago

“Straight forward switch, at a cheaper rate, would recommend”

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Posted 4 years ago

“Very straightforward and keeping us updated . Good service”

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Posted 4 years ago

“Excellent simple communications. Level of communication is spot on. Galleys experience great service”

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Posted 4 years ago

“I have had excellent service so far with Bulb.”

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Posted 4 years ago

“Simplest transfer to a new provider I have had. Also a great app to keep track on usage and upload meter readings. All in all a great provider and with a good policy on renewable energy.”

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Posted 4 years ago

“Got two raise in 3 months since I joined.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, especially at a time that we know is difficult for lots of our members. Wholesale prices have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Very good easy to top my meter and good value for money”

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Posted 4 years ago

“Disappointed with increase in energy costs as soon as I joined 😞”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs increase. After these changes, a typical member will pay £1.33 more for their energy a week. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Quite happy with the Bulb team, not too many mails, and efficient so far.”

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Posted 4 years ago

“Great service one rate no default rate at the end of your contract just catty on at a great rate. If that doesn't change nor will I.”

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Posted 4 years ago

“Very affordable and the app is fantastic for staying on top of everything.”

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Posted 4 years ago

“Good customer service, phone app and smart meter. Price too expensive now and it's not just because of increases at a national level as they have increased daily rate and standing charge”

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Posted 4 years ago

“The move over to bulb was easy with no problems at all. There have been price increases since joining but still cheaper than my old supplier (but now only just rather than much cheaper). Have no complaints at the moment - will see how prices go in future.”

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Posted 4 years ago

“Been with them 3 months now, keep you well informed, have gone up in price.”

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Posted 4 years ago

“Good company to deal with, but no offer of fixed terms so had to change”

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Posted 4 years ago

“Price went up as soon as we switched to bulb!”

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Posted 4 years ago

Hi Neil, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about the reasoning behind this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“My experience with Bubl was really good and when I had some problems I called them and they sorted out quickly”

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Posted 4 years ago

Hi Nina, Thanks for leaving us a review. I'm so glad that we were able to get this issue that you had sorted for you so promptly. If you have any other questions or queries, do let us know. All the best, Lou

Posted 4 years ago

“Very good.”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews