Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy so far with the change to bulb. There was no problem whatsoever in the transfer, everything went smoothly. My monthly charge has reduced somewhat compared to my previous supplier. I only wish I had been able to switch years ago.”

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Posted 4 years ago

“After signing with them , only 1 week later they put the prices up .”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff is already low, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Bulb is a fantastic company, always keep you informed. If you contact them, they are back to you quickly. There customer service is excellent”

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Posted 4 years ago

“Easy to get in and great to start.. Though I was late”

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Posted 4 years ago

“Seamless transition over to bulb. Very user friendly app. Prices have increased twice in a very short space of time but understand this is a market issue”

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Posted 4 years ago

“Green, simple, better deal than before and arranged a stress-free smart meter installation within weeks of switching.”

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Posted 4 years ago

“Satisfied with Bulb, keep me updated frequently ,no problems so far”

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Posted 4 years ago

“No problems switching & they pay any exit fees”

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Posted 4 years ago

“Good company so far. I didn’t have to contact them much as they did my switch quick and smooth!”

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Posted 4 years ago

“This company has been so helpful to me”

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Posted 4 years ago

“Join 12 weeks ago already an increase, not mentioned when joining, can only think no different than most of the rest. Others offering better deals.”

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Posted 4 years ago

Hi Leigh, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we do have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“It really good save money and deaf awareness fabulous services. I very happy with it.”

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Posted 4 years ago

“I would recommend bulb to anyone wishing to change supplier”

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Posted 4 years ago

“East to work with”

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Posted 4 years ago

“Couldn’t believe you upped your prices before you completed the switch over and again soon after Felt a bit conned.”

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Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change - you can read about the reasoning for this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“I am a repeat user of Bulb and have always found them to be super efficient and their website very easy to use. I would highly recommend them.”

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Posted 4 years ago

“They're chasing me for a tenants energy bill !! Despite the fact the property is tenanted and Im the landlord, Bulb seem to think it's all perfectly fine that they use a debt collection agency to chase me for a tenants bill. They said "I can assure we are acting well within the realms of legality." And that's an outright lie. I have two other accounts with them, and now moving both of those away from them. EDIT : Bulb responded QUICKER to my trustpilot review than they did to my complaint. Odd that. IN addition, they already have a payment plan worked out with the person that owes the money (the tenant) and yet still decided to send the debt to a debt collection agency and now refuse to remove my name from it (despite having an agreement with the person who owes the money) Awful, awful experience. Nobody should have to deal with this. Another Update : So again, despite Bulb acknowledging the debt isn't mine at all, they still will not call of the debt collection agency saying it's now my responsibility. I literally have no relationship with them on this account, and so they've effectively placed a debt into my name on an account I have nothing to do with ! The customer service rep insists I breach data protection by sending a copy of a tenancy agreement to the debt collection agency. Again, it's not my issue, I have nothing to do with any of these. Simply appalling.”

Helpful Report

Posted 4 years ago

Hi Daniel, Thanks for leaving us a review. I have been able to find your account from the email address associated with your review and I can see that we have raised a complaint about this for you, and have issued you our final stance on this. If you're wanting to escalate this externally, you can do so - we have provided links for the Ombudsman portal in our most recent message. Moving forward, our Member Resolution Team will be in touch with you about this. All the best, Lou

Posted 4 years ago

“Anyone considering an energy supplier must put Bulb at or very near the top of their comparison list. Their business model and Vari-Fair tariff provide total confidence that this business has the consumer's interest 100% at heart.”

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Posted 4 years ago

“Never have an issue getting in contact with customer services. Website is easy to navigate, easy to change bill date, DD amount etc.”

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Posted 4 years ago

“First class service and competitive pricing”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews